|Item Weight||3.35 pounds|
|Product Dimensions||7.1 x 1.4 x 2.7 inches|
|Batteries||4 AA batteries required.|
|Size||3321 - Keyless deadbolt lock|
|Manufacturer Part Number||SHS-3321|
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Samsung Ezon SHS-3321 Keyless Smart Universial Deadbolt Digital Door Lock, Black
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- Standard 160/161 prep. installation, Touch pad screen, Keyless deadbolt lock, Adaptable to various door type by adjustable deadbolt
- Multi-leveled security code entry, PSB Fire tested, Burglar alarm & Fire detection sensor
- The lock unlocks when it is supposed to stay locked This is because the doorlock has been registered from the incorrect way. These doorlocks can be installed either on the left or right side of the door. However, there are times when customers register these units as a right handed lock when it's supposed to be a left handed doorlock. In this case, you can follow the instructions below in order to resolve this issue. It requires the manufacturer reset listed below. First you will open the door to remove the trigger sensor from the magnet tab. You will then unlock the door (in which your case the dead bolt comes out). Press and hold the register button for 10 seconds. You will hear a beep when you push the button and then another after 5 seconds and a third at 10 seconds. Quickly input on the keypad the master reset code 1470852369 and press * (star key).
- It should look like the system shuts down if you hear 4 consecutive beeps it failed. Success it will give you 3 beeps if you failed repeat the process until you succeed. You will then need to move the door where the trigger sensor is close to the magnet tab. You should hear a beep if the trigger sensor is in range. Do not press any buttons on the door lock until you have the trigger sensor next to the magnet tab
- Door Lock keeping lock/unlock without reason apparently severe times. This is due to the fact that the deadbolt is trying to lock, but something is in it's way and preventing the deadbolt to fully locking. Either the dead bolt hole in the door frame is too small or the door isn't closed all the way. You can also make the hole in the door longer to accommodate the deadbolt length. Also, you may want to take a look at the installation of the mounting plate. There are 3 screws that hold this unit together. If these screws are over-tightened, it will prevent the deadbolt from turning correctly. They would need to loosen these screws in order to resolve this issue (see page 8 of the manual for this issue).
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Universial Deadbolt - 2-3/4(70mm), 2-3/8(60mm) - selectable
User-friendly Accessibility - RFID card, Pin Number
Anti Theft Mode
New USA version - 1 Deadbolt installation
9V Battery Back up >Do not attempt to repair the product yourself. Change your codes regularly to ensure the security of your codes. Minimize the lock’s exposure to moisture including wet hands and direct contact with liquids. Do not exert excessive force or use sharp instrument on the touchscreen. Insert the batteries according to correct polarity. When the low-battery warning sounds, replace all batteries immediately. Do not mix old batteries with new batteries. Use soft, dry cloth to clean the lock and avoid cleaning with water, alcohol or other chemicals.
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The automatic locking functionality works great also. I have been using this lock several times a day for a month so far on the original batteries.
IF YOU ARE HAVING BATTERY LIFE ISSUES OR THE ELECTRIC MOTOR IS HAVING TROUBLE CLOSING THE LOCK: the door should not be pushing against the deadbolt all the time, the door knob is designed to hold the door closed. If you can not effortlessly open and close this deadbolt without it rubbing on the door frame or strike plate, loosen the screws on the door knob strike plate and slide it in just enough so that the deadbolt can move freely when the door is closed. I had to use a round file to elongate the screw holes in the door knob strike plate to allow more adjustment, since the original contractor put the strike plate too far out. Hope this helps.
Update: Still going strong on the original set of batteries! 01/31/2018
Product Quality/Design: From the get-go, this lock looks really sexy comparing to many of its competitors. I just love that black/chrome modern design plus that glass touchpad panel. And the mechanical key looks heavy duty that can't be easily picked or bumped. The only thing I don't like is that thin breakable plastic battery cover that you have to take out often to change the batteries or reprogram the lock functions.
Instructions/manuals: This usually is the weakest part of any of these Asian electronics products. It is clear that Google translator really is not that great when the Korean tech writers rely so much on it. It would also help if these tech writers actually uses/programs these locks everyday so they really understand what can / cannot be done with the locks. But to be fair, this is just an electronic lock, it should not take someone with an 150 IQ and four hours to figure out how it works. This is reason I lower the rating by 1/2 a star.
Installation: It is relatively easy if you are handy. However, one major caution: do NOT over tighten the bolts that tie the outer keyed pad to the the inner battery/knob pad. You can actually damage the circuit board. Also, too much tension will cause the lock to seize up as the battery powered motor is really not that strong to overcome any obstruction or friction. But this leave me a problem where the pads on both sides now can be easily tilted 2 to 3 degree right or left since they are not tightly fastened to the door. My solution is to instead of putting the two little bolts (which mounts the battery pad to the metal plate) behind the batteries , I used two small 1 inch screws that actually are pushed through the rubber seal and metal plate and into the wood door. Now the pads will not move. Anyway, my adivce is to set this lock up first without installing it on to the door to make sure you know how the lock actually works and you can debug any installation issues much faster.
Programming/Operations: First thing first - PROGRAM and WRITE down your new Master Key/Pin Code. This Master Key should be at least 6 digits because it is the one key code that will ALWAYS open the lock even if you programmed the lock to double authentication mode (i.e. code plus tag).
And you DON'T want to leave the Master Pin to the default "1234" as that would be the first thing any knowledgable intruder would try. Another thing to clarify: you can program up to 70 users, that is 70 keys or 70 tags or any mix combination in between. Initially I thought you can program each key code tied to each key tag but that is not true. In the double authentication mode, any combination of key codes and tags you programmed will open the door. The best thing to do again is to write down the user number and key code(s) you assigned. Also, when you are programming multiple keys, gather them next to you so you can easily program them sequentially. Don't forget or lose that Master Pin code but yes you can always reset everything to factory set up but then you end up programming all the keys and codes again. One more thing: auto-lock function will NOT work if you don't install that magnet thing. Took me 15 minutes to figure it out. Yeah, that was NOT on the trouble shooting manual.
Oh, don't get confuse with the double authentication mode, the random security mode and what they called the "double-locking: mode.
Double authentication mode means you need both a key code and a tag to open the door (unless you are using the master pin code or the mechanical key). And the only way to activate this double authentication mode is for you to program at least one key code and one tag into the system. To activate double authentication mode, press the program key/registration button (inside the battery compartment) then 4 on the keypad followed by *. To deactivate: press program key, 6 on the keypad then *.
Random security mode is that two random number that the lock generates (and you have to press them before entering your key code). It is basically used to confuse any pepping toms from reading your keystrokes from afar. Also, it makes any guessing your key code much more difficult. It also confuses the heck out of my mother in law. It can be used in conjunction of the double authentication mode. But that makes opening the door more like 30 seconds. To activate Random Security mode: press program key, then 7 *, to deactivate, program key, 9*.
"Double" locking mode: This basically is the lock out function. Basically once activated, no one can activate the key pad on the outside. Anyone touching the pad will get that annoying ding dong ding ding noise forever, no number will show up and no card will be read. If you are inside and you want to disable all electronic access from the outside, this lock out mode is what you want. However, the mechanical key will still open the lock from the outside. Anyway, I don't know why they call it "double" locking mode as this is obviously should be called the "Lockout" mode. To activate this mode, you have to first close the lock from the inside, then press and hold the key button for 5 seconds. After the 5 seconds, the lock will give you that ding dang ding acknowledge tone and no one without the mechanical key can get in the houses. One great feature to lock out your mother in law.
Auto lock function: this is a function my wife and I love the most as kids just don't remember to lock their doors. But it is also one of the most confusing function. To activate and deactivate this function, you do that registration button then 5*. So you really don't know if that function is activated or deactivated until you close the door. And if your magnet is not aligned perfectly, the auto lock will not engage leaving you wondering if you set up auto lock function correctly.
Reliability/maintenance: so far after a few weeks the lock is looking good. But it did malfunction once right before in front of our eyes. My wife and I were skyping my Mom and the chat led to the topic of my Dad who passed away last year. Right then, the lock just unlocks itself, the kids were in their rooms and my wife and I are 20 ft from the door, NO one is outside as we can see through a side window. I kid you not. My wife and I were looking at each other and we both wondered the same thing. Perhaps it is just another plank pulled by my Dad or the Samsung engineers
Other pros and cons:
Pros: this Ezon works the RFID tags which can be programmed with most of the Ezon series. I installed the EZON SHS2920 at my vacation home and all my RFID tags are programmed to work both houses. I take that back, I have a few tags that are programmed to work only on my vacation home so when my friends/family want to borrow my vacation home, I only have to give a tag gets in the vacation home. Anyway, this lock greatly reduces the number of keys you need. Plus, if you kids lose their tags, you just need to delete that tag and add a new one - no need to change lock or rekey the tumbler, etc. You can also give temporary access to your place by activating/deactivating User pin codes. Frankly, the EZon 2920 worked so great at my vacation home that I bought this newer 3321 for my main house.
Another great thing is those small 3/4 inch square NFC sticker tags. My wife and I both have a sticker on our cell phones and whenever we go out for a walk/job, we don't have to bring our keys anymore - just the cell phone. To be fair, if my wife can remember that 6 digit master pin code, we don't really need those stickers. But it is just cool to open your door with your cell phone. Oh, if you want to use your Samsung NFC function on your Samsung/Android phone to open the door, good luck. From what I read and what I tried, the phone NFC function is basically like a NFC reader - not an NFC tag function. So you can't program your Android phone to act as an NFC tag. If you find a way to do it, let me know, that would be super cool.
Overall, this product is really really cool. I took off 1/2 star on the instruction manual and 1/2 star on that auto Unlock function but otherwise, I am very happy with the product.
To the Samsung engineers: Nice features to have for the next version:
1) Ability to show on the key pad who the last user was, as indicated on the keypad just like the random security mode (that way I know which kid to scream at for not closing the door)
2) A programmable alarm/alert when the door is opened for more than 1 minute. Kind of like the doors on your Samsung refrigerators.
3) Rekeyable mechanically tumbler so if I have multiple of these locks, I only need one mechanical key.
4) More power battery motor so even if the lock is not perfectly align, it still will push the locking pin through. This will save some much installation time and all those questions on why the door won't lock.
5) Wifi connection (or somehow the ability to hook up with your Samsung wifi security cameras) so that when the door is accessed, an email or alert can be sent via internet. Also, for those who constantly wonder if they lock their doors, a wifi remote open/close lock would be so so cool
6) Heck, just integrate your Samsung wifi security cam with this samsung lock and you got a great security product. You could even put a small door bell button on the outside and put RING.com out of business.
7) Paired User Pin and tag so each user can have their unique pin and tag combination. That way, my son can't just steal his sister's key when he loses his key again.
8) Programmable ring tone (instead of that very annoying ding dong dang sound all day) would be nice. Also, make the ring tone per user base so I can tell if it is my son, my daughter, my wife or my mother in law coming in to the house.
9) Face/fingerprint/Iris recognition is nice. Voice command would be nice too.
10) Anti-thief/shock defense would be nice too. At least play a recording of an anger barking dog. Calling the police automatically would be great.
11) But if you can find a way to lock out just my MIL, that would be priceless.
The cylinder on the photo appears to be in the bottom where the turn knob is but NO it is between the number pad and the round part in result you can't install this in doors where you already have two part lock, the bottom part of this lock needs about 2.5 inches space therefore it blocks the top part of your lower lock (handle) I hope I was able to describe well. It is of course very nice and well made and ideal and very luxury item for a new door. I returned it with regret.