Top critical review
8 people found this helpful
Will never take a chance on Samsung products again.....too bad.....
on April 28, 2015
We have had this printer for just over 1 year now. It worked GREAT when we first got it. The toner cartridges that come with it run out quickly, about 3 mos. Then it is just about the cost of the NEW printer to replace toner - NOT TO MENTION DRUM REPLACEMENT ALSO! You eventually have to replace BOTH the toner AND the drums......it's better to just buy a new printer! Not cost effective at all.
Additionally, compared to our old OKI laser, the print quality is poor - our old OKI 5200N was expensive to replace toner & drums also, but the print quality was FAR SUPERB - waterproof, glossy and really crisp and clean. This printer looks almost like an ink jet, but the depth of color is nowhere near that of a good (Canon) ink jet printer. Also, the OKI cartridges would last almost 10 mos-1 year vs this one at 3 mos, maybe 4 tops.
To ADD TO THE ISSUES, this WiFi on this printer is a NIGHTMARE! First, it was fine, worked with anything WiFi, printed on multiple devices, PC and Mac....then out of the blue it started to have issues - PC no longer able to find it via WiFi, then hook up the cable and the PC finds it, but then the Mac cannot via WiFi anymore. We are 2-technical trainers in the CE industry and tried all kinds of troubleshooting, rebooting, new toners, etc.....and STILL cannot print except from ONE device now!
Just a lesson for us, as this is our first Samsung product. I had doubts, being int he CE industry but thought I'd give Samsung a try - nothing but regrets. We later bought 2 Galaxy Tab's and had nothing but issues with BOTH of those as well! I will NEVER buy Samsung products EVER again (customer care is a nightmare as well, basically they just expect you to eat the cost and buy new after 1 year)!