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Condition: Used: Very Good
Comment: Gently used in excellent condition, some minor scratches, ships in plain box, include all original accessories. Serial number will be recorded to prevent fraud.
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SAMSUNG SmartThings Smart Home Hub 2nd Generation

3.9 out of 5 stars 3,190 ratings

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SmartThings Hub
This item is certified to work with Alexa
Add voice control by combining with an Alexa device
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Total Price: $249.96
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Color White
Power Source Corded Electric, Battery Powered
Item Dimensions LxWxH 4.9 x 4.2 x 1.3 inches
Connectivity Technology Wireless

About this item

    This fits your .
  • Make sure this fits by entering your model number.
  • Your smart home needs a brain, so get started with a SmartThings Hub. It connects wirelessly with a wide range of smart devices and makes them work together
  • Add smart devices and put your home to work. Choose from a wide range of compatible devices, including lights, speakers, locks, thermostats, sensors, and more
  • Use the SmartThings app or Amazon Alexa to control your smart home. Teach your house new tricks by telling it what to do when you’re asleep, awake, away, and back home
  • Power: In-wall power adapter with about 10 hours of backup power from 4 AA batteries (included) Communication. Protocol: ZigBee, Z-Wave, IP. Range: 50-130 feet Operating Temperature: 41 to 95°F. Compatible Brands: Honeywell, Philips Hue, Kwikset
  • Requires an internet-connected Wi-Fi router with an available Ethernet port, plus the free SmartThings app for Android (4.1 or later) or iPhone (iOS 9.0 or later)
  • Compatible Brands: Honeywell, Philips Hue, Kwikset
  • A more powerful processor and local app engine means faster performance and enabled offline processing

Customer ratings by feature

Alexa integration
2.9 2.9
Motion detection
2.7 2.7
Tech Support
2.4 2.4

There is a newer model of this item:


CHOKING HAZARD -- Small parts. Not for children under 3 yrs.

From the manufacturer

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Customer Rating 3.9 out of 5 stars (3190) 4.4 out of 5 stars (1269) 4.0 out of 5 stars (2371) 4.5 out of 5 stars (2453) 5.0 out of 5 stars (1)
Price $199.97 $29.99 $119.95 $26.99 $29.99
Sold By Safe Buy Co. Apex Essentials USA Hubitat Inc. Apex Essentials USA shenzhenshixiangchuangyeshiyeyouxiangongsi
Color White White Black White White
Connectivity Protocol ethernet, wi-fi, zigbee, z-wave zigbee Z-Wave, Zigbee zigbee, ethernet Zigbee
Item Dimensions 4.9 x 4.2 x 1.3 inches 1.61 x 1.61 x 0.58 inches 2.95 x 2.95 x 0.67 inches 1.72 x 2.04 x 0.54 inches 2.8 x 2.8 x 0.79 inches
Item Weight 0.50 lbs 0.80 ounces 1.44 ounces
Style SmartThings Hub Button Multipurpose Sensor

Product Description

SmartThings lets you easily control, monitor, and secure your home from anywhere in the world. The heart of your smart home, the Samsung SmartThings Hub will connect all of your different smart locks, lights, outlets, thermostats, and more and let you control them from the free SmartThings app. Receive notifications about what's happening in and around your home and use your smartphone to remotely control your home's security, energy usage, lighting, and more. Since SmartThings is compatible with a wide variety of smart devices from different companies, once you have the SmartThings Hub and the free app for iOS, Android, or Windows, you can add as many additional SmartThings sensors or other popular Z-Wave, ZigBee, or Internet-connected products as you want to enhance your connected home. The Samsung SmartThings Hub works in the US and Canada.

If the Honeywell Programmable Thermostat was not detected, you may need to reset the device through a Z-Wave exclusion before it can successfully connect with the SmartThings Hub. To do so in the SmartThings mobile app: 1. Tap the menu 2. Tap the Hub 3. Tap Z-Wave Utilities 4. Tap General Device Exclusion 5. When prompted: 1. Press the System button on the left side of the thermostat's display 2. Press and hold the blank center button until the display changes 3. The first set of numbers/arrows is the "Function" section - Scroll until you find "RF10" 4. The second set of numbers/arrows is the "Setting" section - Select 0 5. Press Done in the lower left corner to save and exit After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the Honeywell Programmable Thermostat.

Note: Please reference User Guide and Specification Sheet below under 'Technical Specifications' for instructions on how to add devices and troubleshoot connectivity issues.

Product information

Technical Details

Additional Information

Warranty & Support Return Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. You can find out more about the exceptions and conditions here.
Product Warranty: For warranty information about this product, please click here [PDF ]


SAMSUNG SmartThings Smart Home Hub 2nd Generation

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Important information

Bulb Voltage

<p>100 volts</p>

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Customer reviews

3.9 out of 5 stars
3.9 out of 5
3,190 global ratings

Top reviews from the United States

Reviewed in the United States 🇺🇸 on September 24, 2015
Style: SmartThings HubVerified Purchase
9 people found this helpful
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Reviewed in the United States 🇺🇸 on October 7, 2015
Style: SmartThings HubVerified Purchase
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4.0 out of 5 stars Needs some work so much possibilities!
Reviewed in the United States 🇺🇸 on October 7, 2015
Good day my peoples! As many of you know, I am somewhat obsessed with technology and gadgetry ( and have been since I was a lil kid). I am pretty sure that I drive my wife crazy with all the gadgets and gizmos I have but she loves me still #Blessed . I remember watching the Jetsons as a kid or Lost in Space and thinking , "How cool would it be to actually have the ability to control things in my home remotely and automatically ?" Well, this has actually been a "reality" for many years but up until recently, has not been connected in ways that we all have wanted. Such as the ability to remotely lock you door (from your phone or internet ) , turn on/off your lights if you forgot to , close your garage for you automatically when you leave the neighborhood and endless other things. But NOW we have come into this age of "the internet of THINGS" which is essentially many different "things" that all communicate together to allow for the above mentioned actions to take place. I did a brief review previously on the Wink Connected Hub so forgive me if some of this is similar. I liked the Wink but it was almost too simple for what I wanted the potential for . So I bit the bullet and jumped on the SmartThings bandwagon for a nice price of $99.

I already had bulbs, siren, motion sensors and door sensors from my wink and was told that they "should" all work with the SmartThings hub. I received my hub next day (Via Amazon ) and ripped the box open to check it all out. I knew that since I had an existing Smart Home network (via Wink) that I would need to disassociate all my devices from that hub before they would connect so I went about my way to Exclude all items from my Wink hub (this is somewhat time consuming since , at least for me , I had to actually "exclude" each device 1 by 1 from the wink hub) Once I did this , I shut off my Wink hub and then put in my batteries in the SmartThings hub v2 , hooked it up to power and plugged it in to power and Ethernet (there is NO WIFI ) . I downloaded the iOS app and went through the setup process , well attempted to . My first try was a no go, the app just kept sitting there on the Waiting screen while it looked for the hub . I power cycled it and it came right up after that (I was worried because I had read that several people had the same issue and it had ended up being bad units that were sent out) . I did open a ticket with Samsung in the meantime but figured it out in minutes. (Another note is that they have no phone support and the Tech Support is anything but speedy...took a day to get any response and another few days after that for another response so be prepared to read a lot of forums if you are lost on anything) . I was able to enroll all my devices, Schlage Connect Door lock, my GE z-wave Dimmers, All my GE Link Bulbs, My TCPConnected Bulbs, door sensors and motion sensors (Re-branded 2gig z-wave units), and rebranded 2gig Siren (although it showed up as a switch only) fairly simply. Everything seemed to pair quickly and showed up on the app. At this point, I had all my items on the app and was ready to start the Automation part. This is where things get "sticky". The possibilities are endless or seemingly with the Samsung Smart things, but the execution is a bit overwhelming and can be confusing. An example would be setting something up to turn on lights automatically when walking into the room. The initial setup of this is pretty simple via something called "smart app" (their way of calling an automation rule ) There are ones that are created by Samsung SmartThings team and ones that the "community" creates. The thing with these are that every persons situation and setup is different so it is not always a cut and dry setup. Sometimes you will have to create an SmartApp for 1 set of lights to turn on , then create another one to turn off but again its really difficult even here to try and explain it. My biggest issue I kept running into was that my lights would turn off while I was still in the room (even though I had it set to turn off automatically 15 min after motion stopped) What I didn't realize was that the way it is currently setup is that ,this particular "App" starts that 15 min timer after motion stops but doesn't start over if it senses motion in between so imagine you sit down on the couch for a few min and lay there for only 2-3 min, at that point the app thinks no one is there ,so it starts the 15 min countdown to turn the lights off so even if you get up and move, it doesn't register that and then ends up turning the lights off. I realized this after a while of tinkering and reading online that this is an issue with the current software and they are working to resolve it. The cool thing though is that these devices actually have the ability to have programs written for them and "coded" so if you are good at Coding , these are quite the amazing little tool. They have an open API that lets the user configure all types of settings . The thing is , they don't really directly tell you about this and you have to do a lot of reading and understanding before you can jump into it (I am a techy person and even for me it confused me ) I eventually was able to run a custom " Smart App" and get the lights working for me but even then with the only 2 sensors I have for motion, I am limited as to what I can do. This has a ton of potential but is not generally "consumer friendly" in that I can't imagine most people picking one up and making "just work" which is why things like Wink, ADT Pulse and IRIS exist and do quite well. For the price , this has some really cool features and the future is looking bright, See below for a brief list of Pros and Cons and some pictures of the HUB itself.


-Fairly reasonably priced at $99
-Seemingly Endless possibilities of things to control
-Works with ALOT of different "Smart Things" such as z-wave , zigabee and potentially others down the road.
-The fact that it works with different "things" means you don't have to purchase the "Samsung" branded "things"
-Version 2 has Battery backup so it will still communicate with your battery powered items in case of power outage
-Has the ability to work "offline" meaning that if you lose internet , it will still function locally (most others like Wink , will not work at all if no internet)
-Has ethernet connection
-Has a large community online of willing users and tons of apps and info


-App is too confusing to navigate ( I really preferred the Wink one to this as of now) Also no support for multiple users which defeats many of the built in options
-No wifi which means you have to have it plugged in to Ethernet to communicate so if you want to connect new devices , the unit itself needs to be close to that item while doing the initial "inclusion" (there are ways around it such as long Ethernet cable or putting it in inclusion mode then disconnecting Ethernet but it is still a pain)
-To have your house running properly , you will need to spend a considerable amount of money on devices to make it work as you like ...primarily sensors which are average of 40-50$ each and you will need one in every room or hallway and/or every windows. Then you still need to get things like door lock (200+), Thermostat (120+), garage opener (100+) and so on and so forth.
-Support sucks and is pretty much non existent but they do try the best they can.
-The whole process can become overwhelming and confusing (even for a seasoned tech person)
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43 people found this helpful
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Top reviews from other countries

4.0 out of 5 stars Love it!
Reviewed in Canada 🇨🇦 on February 9, 2018
Style: SmartThings HubVerified Purchase
16 people found this helpful
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Terry Whittaker
5.0 out of 5 stars No complaints so far!
Reviewed in Canada 🇨🇦 on August 2, 2017
Style: SmartThings HubVerified Purchase
7 people found this helpful
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Juvenal G.
5.0 out of 5 stars Altamente recomendable!
Reviewed in Mexico 🇲🇽 on May 25, 2016
Style: SmartThings HubVerified Purchase
9 people found this helpful
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3.0 out of 5 stars If not for the user hostile onboarding process, I would give this product five stars
Reviewed in Canada 🇨🇦 on August 31, 2018
Style: SmartThings HubVerified Purchase
One person found this helpful
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Fred Deneault
5.0 out of 5 stars Had to returned but great product.
Reviewed in Canada 🇨🇦 on November 1, 2020
Style: SmartThings HubVerified Purchase
One person found this helpful
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