I ordered this in June of 2019. I was planning a trip, and I wanted to use this with navigation software on my Samsung Galaxy Tab A, Model SM-T580.
As to compatibility, I did see this note on Amazon:
“3 year warranty; User can set password when it is necessary; Requires Windows 7, Mac OS X 10.9 (Mavericks), Android 4.4 (KitKat), or higher; Older versions of the Windows, Mac and Android operating systems may not be supported”
This tablet uses the Android version 8.1., so I figured I was good to go.
The SSD shipped with one or 2 usb cables, which did not work with my Galaxy Tab A. That was my first surprise.
After receiving the SSD, I went to the Google store and downloaded the app. However the tablet would never recognize the SSD. But my windows desktop computer would recognize the SSD.
I called Samsung customer support on at least 6 occasions from June until today, November 1, 2019.
On the first call they told me that the app I had downloaded was not good, and that at that time they had no Android app for this SSD, even though it was marketed as being compatible with Android. So I waited until after my trip and tried again with Samsung support, still no luck getting this to work.
Finally today, after 45 minutes on the phone, they tell me that my tabled is not compatible with this SSD.
I stated that I purchased it from Amazon, and the time to return it is long past, so I believe that Samsung should be taking it back and giving my money back, so they gave me a phone number to call to discuss this.
Called this new number, got the runaround with them trying to diagnose it again and when I told them I was calling to return the item, they informed me that this cannot be done.
I just do not want anyone else having to go through this ordeal, so I am posting this here.
| Hard Drive | 1 TB Portable |
|---|---|
| Number of USB 3.0 Ports | 2 |
