First off i want to say that I am not uspset w/samsungs customer service reps , their just doing their job like the management wants, but their warranty policy sucks. I bought the 30 inch model(txs3082-in home warranty service because of size) ) of this tv at circuit city and 6 months later it developed a growl when turned on. Sounded like a bad flyback transformer although I am no tv tech.I must say the picture quality was good, not perfect but I was ok with it.So I call Samsung customer service May 30, i tell them i live in San Diego County, they say call Davids tv but I live to far so Davids won't help me so I call back Samsung customer service and they say there is no one else in my area
( yea 3 million people in the county and no one else?!?!?). So the customer service rep say they have to do a complete zip code check of the whole area to try and find another shop and it will take 14 working days, call back on Jne 18.So 14 w/days pass and no reply so I call back, this time I'm told my service request has to go up the chain of command to the executive regional service something or other (like being back in the NAVY lol). They say that will take another 3 or 4 days. So i wait for 4 days and CB and now I am upset and I let them know it. So know the customer service manager says how sorry they are and says he'll get ahold of the regional Samsung repair/store rep but they can't/won't give me his/her name because that isn't their policy to provide customers with that info. They say please wait another 3-4 days for a reply about getting the set fixed. Finally on June 25 Poway Rancho Bernardo TV send out some guys to get the set and take it to the shop for repairs. On july 6 Poway TV says Samsung sent them a bad power module and there is another problem with the TV and they are waiting for Samsung to contact them. Now it is July 17 and I still don't have my TV back.
I am not sure how this will turn out, but I will be hesitant about ever buying another Samsung Product. It just is not worth the frustration, waste of time and effort to get them to honor their warranty.
| Brand Name | SAMSUNG |
|---|---|
| Item Weight | 90.4 pounds |
| Product Dimensions | 30.4 x 16.5 x 23.3 inches |
| Item model number | TXS2782H |
| Color Name | Black |
| Special Features | Flat |
| Speaker Type | Built-In |
| Item Weight | 90.4 Pounds |
| Standing screen display size | 27 Inches |
