Top critical review
7 people found this helpful
lasted 6 months and died, but found how to re-boot it
on September 6, 2013
I had another lower capacity Sansa clip, and worked great for many years, still does. Lucky for me it still works and I can use it as a back up as the 4GB one I bought 6 months ago just quit, totally dead. Even when I plug it in to re-charge: nothing. I was listening to it this morning and it went dead, thought it was the battery, but then I only re-charged it about three days ago or about 2 hours of usage. So I knew it wasn't that. Even tried to turn it back on by any button, and it would not do a thing. I will email SanDisk to see what the problem might be, but 30 odd bucks for 6 months of use of about 4 hours or so a week is unacceptable.
But here is what I did...I contacted SanDisk and asked about it, but before they could possibly reply, I did a search on questions about this. I found from their web site that if you hold down the "ON" button for 20 seconds, it will re-boot and start up again. It worked. After I pushed the button for 20 plus seconds, at first nothing, I released the button and pushed it again, then it went on. Try it next time. It started back up from where I left off at too. So, I upgraded this from 1 star to 3 stars because it did re-start, but it shouldn't do I in the first place, but after all, it is a electronic (computer) type device, and you know how reliable those beasts can be.
Another note, I emailed SanDisk and they replied with the same answer on how to re-boot the very next morning, which was a Saturday. Great customer service. If the re-boot didn't work, they were willing to help me out, providing a toll free number to see what they could do or what ever.
Nov. 2013 update: I upgraded this to 5 stars because the unit still works great, and the customer service was also really good. So I have no complaints at all now.
Dec. 2014. OK, it officially died. I put the rating down to 3 stars as it only lasted 18 months. The devise recently started a minute long refresh every time I started it up since my last re-charge, then it started skipping, and now the music just stopped playing, like a very slow computer would freeze, then start, then freeze. I went to format the drive and re-download the music, but now the devise is not recognized by the computer. In my "devise manager", there is a yellow triangle with a '!' showing the device will not work. It isn't the cable, as my 1GB unit still works off that, and I just downloaded some music on a couple of new ones I bought for my grandkids this Christmas. The radio still works, but only until the battery will run out, since I can't recharge it now. I have no choice but to toss it and get another, and hope it goes for more than 18 months. Very disappointed.