Top critical review
Waterproof? I think not.
on August 20, 2012
I purchased my Xacti CA 9 about 2 yrs ago (not from Amazon). It worked great for "land" pictures and we never worried about it in the rain. A few weeks ago we went on a vacation that included beach and ocean time. We went snorkeling and of course took the camera which was supposed to be waterproof to 5 ft. It never got more than about 6-12 inches below the surface. After about 20 minutes it just stopped working - the screen went black and all buttons were unresponsive.
I immediately took it back to our hotel room and rinsed it in tap (fresh) water per the instructions, then dried off the outside, removed the battery and SD card and let the unit set overnight. On the off chance the battery was the issue (it had a full charge so 20 min should not have drained it) I charged that night as well. The next morning the unit would still not turn on so we packed it away and used other cameras (non waterproof unfortunately).
Upon returning home from vacation I tried to turn it on and it did, however many of the buttons were unresponsive (such as the take picture button) and the unit would restart itself every few minutes.
I had no problem reaching tech support (as another person did in their review) however the tech support person was not very friendly and had me go through several "canned" steps that made no sense considering the symptoms. Eventually the technician concurred that the camera probably got water in it and needed to be serviced. Unfortunately the camera has a lowly 90 day warranty so any repairs would be out of pocket.
I will never buy another Sanyo because of this - I'm certainly not going to spend more money to fix a camera that will likely fail again on it's next underwater use. Instead I will cut my losses ($299 when I bought it, ouch) and find a different brand with hopefully better quality. If you just want this camera to use out of the water and in rain then it's probably a fine (but expensive) purchase.