Top critical review
15 people found this helpful
Shoes OK, Customer Service not so much
on June 10, 2014
I've been wearing these as my everyday shoes for about a month and I like them. Thanks to other reviews, I knew to order a half-size larger and they fit just fine. My only complaint is that the rubber that wraps up over the front of the toe is not glued on well enough. The left one was starting to peel off in just a few days and the right one is doing the same thing now. I assume I'll be able to fix that myself, so it's not a big problem, just an annoyance.
UPDATE: After 6 months, the rubber toe covers continue to peel off of both shoes. I wrote Saucony Customer Service to ask what to do about it and they told me to go buy some Shoe Goo. So apparently, Saucony thinks it's reasonable to tell you need to buy $6 worth of glue to fix a manufacturing defect in your $100 walking shoes. I would think they could do a lot better than this.
UPDATE 2: I used the Show Goo to repair the toe covers and it seems to work pretty well. Which makes me wonder: since Saucony recommends Shoe Goo to repair the shoes when the crappy glue they use gives out, why don't they use Shoe Goo in the first place?