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Say This--NOT THAT: Power phrases designed to help you communicate with power, tact, and finesse, along with danger phrases to avoid at all costs Paperback – May 24, 2011
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About the Author
Communication expert Dan O’Connor has been helping individuals and organizations develop their communication skills and critical thinking skills for over fifteen years. Recognized both nationally and internationally, Dan came to prominence through his creation and delivery of training and development programs that include dealing with difficult and demanding people; understanding and dealing with different personality types; understanding body language; communication skills and effective communication in all situations; customer service scripts and techniques; team-building; and many many more— Having witnessed the business problems caused by office energy vampires, workplace negativity, interpersonal conflicts, and employees and supervisors struggling to “find the words,” Dan began developing tactical training programs that go beyond theory, and focus on scripts, phrases, communication systems, and memory techniques designed to deliver instant results. The instant results? Transformation--both personal and professional. Dan has produced countless personal and professional communication training resources, including his online communication training program, top-rated blogs, seminars, articles, and more. In addition to his online training, Dan delivers keynotes and business training seminars to corporations, non-profit organizations, small businesses, municipalities, and state and federal government agencies throughout the United States. His latest works include Communicate in America (effective communication training program), Energy Vampire Slaying:101 (dealing with difficult people program), and his number-one rated podcast, Professional Communication Tactics. Dan travels out of Fargo, ND, USA, and can be reached at email@example.com.
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Top Customer Reviews
I tainted this review with danger phrases to be funny, but the misprint is exactly as described above.
The content in this book has been incredibly helpful at networking events, helping me become more effective when speaking... especially with high level executives!
This is an excellent book worth more than what you pay for it!