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Schwinn Screw up Christmas
on December 27, 2011
Wish I could rate this bike 0 Stars, but that is not an option.
First of all, I ordered this bike in mid-November as a Christmas gift for my GF. I own a Trek myself and do a lot of trail riding in Florida, but the gf wanted something to ride around the streets with me so I turned to my trusted source, Amazon.
The bike was shipped on time and arrived in the first week of December; I let it sit in the box for a few days before I decided to build it. I took the bike out and undid all the zip-ties that hold it together in the box. I quickly realized the the front fork did not freely rotate like a bicycle should (it came with the front fork already attached).
After a frustrating night trying to fix the problem I noticed the fork was bent and would need replacing. I skipped over using the Amazon customer support system and found a direct number for customer support at WSports (where the bike came from).
Wsports was great, they immediately shipped me a new bike before I shipped the first one back. The second bike was sent from a local Florida shop to ensure it would make it before Christmas. I received the second bike around December 21st...still time for Christmas to happen! I opened the bike the day it arrived, expecting to find no problems...shortly after unpacking the bike I noticed once again that the front fork was not turning as it should. I'm a pretty sound technical/mechanical guy and am pretty handy with a set of tools...but just in case I was missing something I took the frame to the bike store. They confirmed my fear, the front fork was indeed bent and would not work correctly.
I contacted Wsports on December 23rd knowing there would be nothing they could do before Christmas...I am currently awaiting a return label to come via e-mail so I can return this bike for a full refund.
I should have known all along that ordering a bike on Amazon was a bad idea...there are many solid bike shops around Tampa, Florida that I regularly shop from while maintaining my Trek. I plan on taking my GF to a local shop this week once I get my paycheck and am going to hopefully talk her into getting a trail-capable bike instead of a cruiser...in the end I think it will be better that way, but Scwinn sure did do a great job of trying to ruin Christmas for us. Luckily my gf was understanding and knows where the blame falls ;)
End of story, I won't be purchasing anything from Schwinn ever again...there is obviously something wrong with either the production or shipping of this product..considering that the 2 bicycles I received were shipped from different locations my bet would lie on the production. The second bike even came shipped inside an extra box, but still the same problem.
If you want a cheap bike most likely will break even if you receive it in once piece, this is the one for you. If you want a quality bike you can trust to hold up while a loved one uses it, go support a local bike shop and your local economy. It might cost a little more, but it will be worth it down the road.
I am still waiting for WSports to send me a return label for this bike to be sent back. The first time I called with broken bike #1 they sent me a simple RF Number to write on the box and UPS came a day later and picked it up. For some reason it has taken almost 3 weeks for them to e-mail me a return label instead of an RF number. I have called/e-mailed them weekly and customer service now seems to be non-existent. Not only has Schwinn lost my business, WSports has as well.
I learned my lesson and will stick to Amazon for electronics/movies/books but will stick to local shops for everything else.