Seagate Expansion 2.0 TB USB 2.0 Desktop External Hard Drive ST320005EXA101-RK
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- 2 TB, USB 2.0, 5900 RPM Performance
- Plug n? play ? no software to install
- Simply drag-and-drop to save files
- Built-in power management ensures energy efficient operation
- 1-year limited warranty
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Seagate external desktop drives provide extra storage for your ever-growing collection of files. Instantly add space for more files, consolidate all of your files to a single location, or free-up space on your computer's internal drive for improved performance. Set-up is straightforward, simply plug in the included power supply and USB cable and you are ready to go. It is automatically recognized by Windows operating system, so there is no software to install and nothing to configure. Saving files is easy too, just drag-and-drop.It's not just easy to use, but it's fast and energy efficient too. Built-in power management ensures energy-efficient operation.
Top customer reviews
I purchased the drive in June of 2010, it was in it's death bed by August of 2010.
The drive was used with a media box, a hdprimo to be precise, from brite-view. The drive worked fine for about a few weeks and then developed clicking noises.
I performed tests from Seagate (Seatools) and the drive tested fine, so I figured the drive was probably just one of those louder ones which make noises when either going to sleep or waking (despite my better judgment which states "loud clicking hard drives are 90% of the time ready to die" - my view changed because recently I noticed and have had several situations (that other 10%) where loud clicking drives worked fine for years. The tests were passed, but I'd only done short tests.
A few weeks later, the clicking noises became constant and the drive light blinked even when the drive was unplugged from the usb. These drives sleep when unplugged from the USB....it's not a REAL sleep mode though, because the drive has no power switch meaning technically it's always on. Generally though, the green light goes off when the device is no longer getting a usb connection ie: there's no power over the usb cable. So when the HDPrimo is powered down, the drive light goes off.
Not only that but now it would take upwards of 2 to 3 minutes to see the data on the drive from the HDPrimo or the computer.
It got so bad that the media box eventually stopped detecting the Seagate external at all.
I did the tests again and lo and behold, the drive failed the Short Drive Self Test. I used the code and sent the drive for repair/replacement. They sent back a brand new external which a few days later (yes, I said days) is clicking again :/
I may just be unlucky. But it's expensive bad luck. I'm actually out of the US right now and paid upwards of $100 dollars to send the drive back to Seagate and get the new drive cleared through customs. Yes, that is even more than I PAID for it on Amazon.
($30 for shipping using Fedex, $70 for freight/customs back to me). I begged Seagate warranty to send me a different TYPE of external, any kind....as long as it wasn't this and they assured me 100% that these drives are top notch...regardless according to the agent, the drive cannot be switched or swapped for another type.
Well, all I have to say is not s'much Seagate - whatever you're putting into these things SUCK.
You Amazon customers have been warned. Generally I love Seagate but this is a really bad batch of product. I don't know if there are interface issues or if the 1TB drives they put in them are the problem but 2 bad drives in 3 months is enough for me. I have a classic Freeagent with usb2 and esata (the ones with the orange light) and that things been kicking since I got it more than 4 years ago.
P.S I want to note that even if you're in the US or able to send the drive back for 'free' - it's not really free at all; you're looking at shipping costs which are $10-$20 depending on how you do it, normally I use Seagate's Advanced Warranty which is $20 and I'd get the new drive back and a box to put the bad one into to send back with prepaid shipping.
That however cannot be done internationally. If the drive fails on you 4 times in 2 years (and it will, call it a premonition), you've paid for it twice in warranties considering the drive itself is like $80. That's just a quick thinker for you. Seagate will under no circumstances swap the type of drive so you're really not benefiting from the 2 year warranty....unless of course you're one of the very few people who gets one that lives for more than a few months at a time.
The replacement unit which was brand new from Seagate has also died. It failed within roughly 5 months of use. I'm now going to have to battle it out with Seagate to replace it with something else because I am NOT getting another one of these.
Please, owners that are having/had had trouble with this? Email Amazon and ask them to stop stocking it. There is definitely something terribly wrong with these things and it's terrible that there are people (who don't read reviews) who are going to buy this drive, backup their data and lose it all.
Drive works fine for the first few GB's, and once it gets somewhere around 50 to 300 GB, it starts making loud clicking noise. The more data added to the drive the more frequent the clicking noise become and eventually the drive fails.
As the first few sectors of the platter / platters, the traveling distance (from the edge of palter to the center) for the head arm is not that great. But as more data gets written to the disk, inner sectors of platters gets occupied with data. That's when the problem starts.
Without going into technical details, the issue here is not the drive. It is the PCB (Printed Circuit Board) that is installed in these external enclosures. This board regulates & provide power to the drive and in simple terms, there is not enough power for the disk to spin and for the head arm to extend far to reach inner sectors of the platter / platters .
I have tried many solutions recommended on the internet, including a youtube video posted by a person identified in this video as Bruce. None has worked. Some others suggested to change the usb cable, others suggested a firmware upgrade, some suggested to send the drive back to Seagate for replacement. Some people has done that but they got a new replacement drive that did the same clicking noise, and had to be sent back again. Do not waste your time on these suggestions, because I have tried them all before I started looking & analyzing the problem myself.
Seagate is well aware of this issue, but not only they are down playing the extent of this problem, they continue to sell these defective external boxes. In fact the first time this issue was reported on Seagate forum was 06-19-2009 06:50 AM. Up to the writing of this review, there are more than 31 pages from thousands of people reporting the issue with clicking noise & drive failure on Expansion boxes.
Solution & your options:
1 - If you just bought an Expansion, return it while you can get your money back.
2 - If it is under warranty, do not return it to Seagate. If you do, you end up with another defective drive that you have to send back again & each time cost $15.00 to $30.00 just for shipping (inside U.S.). Do one of the following:
A) Buy a new non-Seagate external enclosure (many good brand are in the market between $14.00 to $39.00). Take the drive out of Seagate Expansion enclosure and place it on the new one (this may void your warranty, but it is a permanent fix). Yes, You have break the tabs to open it. Seagate purposely made it non-serviceable.
B) If you can find a PCB that matches the Seagate Expansion box power & USB port openings, replace the PCB.
In my case, I replaced the case with a new enclosure.
C) Never buy a Seagate drive. They have been less than sincere & straight forward with their customers & continue to sell a defective product that they are well aware of it.
SEAGATE Expansion 3 TB USB 2.0 Desktop External Hard Drive STAY3000100 Black
After plugging in, it started making loud scratching and thumping noises. Never had a problem with a Seagate before.
Called Seagate directly and returned the item directly to them. Would not take a chance with Tiger Direct again. They've lost my business on this one.
The item was not packed very well and although the interior box seemed sturdy enough, there was little packing material protecting the inner box from the world of UPS drivers.
Don't know if it was the shipping that caused the damage or if the drive was no good from the start.
This reply is from Seagate Support. We noticed your review and wanted to comment on your experience with our Expansion drive. Certainly it is not typical or expected for this drive to experience loud scratching or thumping noises. It is also not typical for the drive to be poorly packaged. We appreciate your feedback on any poor packaging so we can get back to the vendor on this.
Please let us know if you have any additional concerns or questions on your replacement drive. Here is a web address with contact information should you wish to speak with a support representative directly. Our support is free of charge.