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In Search of Stupidity: Over 20 Years of High-Tech Marketing Disasters Hardcover – January 1, 2003

4.1 4.1 out of 5 stars 112 ratings

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This book is an eye-opener to the differences between how software gets built and how it gets sold. Big corporations...have the money and the brain cells, but despite this, still manage to shoot themselves in the feet every now and then. The history of marketing and technology is riddled with cautionary stories that stick up like dung covered punji sticks. Read this, and avoid stepping on one.

— Jeff "Hemos" Bates, Director, OSDN Online & Executive Editor, Slashdot. Rick Chapman knows where the bodies are buried&emdash;when most people have forgotten there was even a murder. This history of tech marketing disasters is well-written, enjoyable, and gets its facts straight. Gives us an amusing (and sometimes embarrassing) array of anecdotes of how far we've come (and not come) in high technology...a fun read, with many invaluable lessons. An invaluable history lesson in how to avoid monumental marketing mistakes that are unfortunately common in the software industry. Having followed many of these companies and products over the years, I'd often wondered why such smart people made such weird choices. Rick Chapman has many of the answers.

— James Fallows, former editor-in-chief, US News and World Report, and regular writer for The Atlantic

In Search of Stupidity is National Lampoon meets Peter Drucker. It's a funny and well-written business book that takes a look at some of the most influential marketing and business philosophies of the last 20 years and, through the dark glass of hindsight, provides an educational and vastly entertaining examination of why they didn't work for many of the country's largest and best-known high-tech companies. Make no mistake: most of them did not work.

Marketing wizard Richard Chapman takes readers on a hilarious ride in this book, which is richly illustrated with cartoons and reproductions of many of the actual campaigns used at the time. Filled with personal anecdotes spanning Chapman's remarkable career (he was present at many now-famous meetings and events), In Search of Stupidity is a no-holds-barred look at the best of the worst hopeless marketing ideas and business decisions in the last 20 years of the technology industry.


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Editorial Reviews

About the Author

Merrill R. (Rick) Chapman has worked in the software industry since 1978 as a programmer, salesman, support representative, senior marketing manager, and consultant for many different companies, including WordStar (really MicroPro, but no one remembers the name of the company), Ashton-Tate, IBM, Inso, Novell, Bentley Systems, Berlitz, Hewlett-Packard, and Ziff-Davis. His first computer was a Trash One (you antiques out there know what that is), and he began his career writing software inventory management systems for beer and soda distributors in New York City. He is the author of The Product Marketing Handbook for Software, coauthor of the Software Industry and Information Association’s US Software Channel Marketing and Distribution Guide, and periodically writes articles about software and high-tech marketing for a variety of publications.

Product details

  • Publisher ‏ : ‎ Apress; 1st edition (January 1, 2003)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 1590591046
  • ISBN-13 ‏ : ‎ 978-1590591048
  • Item Weight ‏ : ‎ 1.4 pounds
  • Dimensions ‏ : ‎ 6.73 x 1.26 x 9.76 inches
  • Customer Reviews:
    4.1 4.1 out of 5 stars 112 ratings

About the author

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Merrill R. Chapman
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Merrill R. (Rick) Chapman is the managing editor and publisher of Softletter, an online newsletter that covers the business of software marketing. His latest book is the third edition of In Search of Stupidity: Over 40 Years of High-Tech Marketing Disasters. The first two editions have sold 100 thousand copies worldwide and have been translated into seven languages, including Chinese, Hebrew, Italian, Korean and Japanese.

His other books include SaaS Entrepreneur: The Definitive Guide to Succeeding in Your Cloud Application Business” and two novels, Selling Steve Jobs' Liver: A Story of A Story of Startups, Innovation, and Connectivity in the Clouds. Rule-Set: A Novel of a Quantum Future. Liver follows the adventures of two serial-failure entrepreneurs who obtain the late technology titan's original liver and embark on an exciting entrepreneurial journey to build a new company and technology that will disrupt the market's current model of interacting and communicating with those in the post life.

In his career Rick has worked as a programmer, sales engineer, product manager, and VP of marketing and product management. Rick is currently at work on his next book, Bare Ruined Wires: How Big Social Media destroyed America’s Trust and Faith In High Technology. Wires is scheduled for a June, 2022 release. The next release in the Rule-Set series is due in autumn, 2022.

Customer reviews

4.1 out of 5 stars
112 global ratings

Customers say

Customers find the content excellent, educational, and well-written. They also find the humor funny and lively enough to keep them interested. Readers describe the writing quality as fast, lively, and well-written, saying it's readable.

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7 customers mention "Content"7 positive0 negative

Customers find the content excellent, well-written, and educational. They say it's entertaining and has some of the best software anecdotes. Readers also mention the book is fascinating, funny, and indispensable for anyone who wants to learn about computers.

"...The book is filled with history, in a level of detail that only an insider (which he was) could know, and marketing insight, with a nuts-and-bolts..." Read more

"...More readable and infinitely more useful." Read more

"...While the content of the book is excellent (5+ stars), I was hugely disappointed by the print quality. It just looks like a cheap photocopy...." Read more

"The book is well-done and has some of the best software anecdotes... and discussions of marketing... that I have read in quite some time...." Read more

7 customers mention "Humor"7 positive0 negative

Customers find the humor in the book entertaining, funny, and instructive. They also say it's a quick, amusing read that keeps them interested. Readers mention the book is written with humor, irony, and descriptiveness.

"...is not as a writer, but you'd never tell it from how well this book is written- humor, irony, and descriptiveness are wound artfully through most of..." Read more

"...Also the author, Rick Chapman, has a nice sense of humor from my point of view." Read more

"I found this book fascinating, funny and indispensable for anyone who wants to understand how high tech got to where it is today...." Read more

"...This one was lively enough to keep me interested...." Read more

4 customers mention "Writing quality"4 positive0 negative

Customers find the writing quality of the book well-written, readable, and good.

"...I also enjoyed it for a second reason: the quality of the writing...." Read more

"...More readable and infinitely more useful." Read more

"Easy read that reviews recent history of software industry...." Read more

"Outdated, obviously, but still a pretty good read." Read more

A paperback sold by Amazon LLC looks counterfeit
3 out of 5 stars
A paperback sold by Amazon LLC looks counterfeit
I purchased the paperback format of this book from Amazon LLC.While the content of the book is excellent (5+ stars), I was hugely disappointed by the print quality. It just looks like a cheap photocopy. The letters are not evenly filled with paint, and it breaks the reading experience.
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Top reviews from the United States

Reviewed in the United States on August 7, 2009
This book, IMO, is written like a Porsche is built: fast, fun, and nimble. Though I picked it up because of its subject matter (computers, software), I also enjoyed it for a second reason: the quality of the writing.

Apparently, the author's career is not as a writer, but you'd never tell it from how well this book is written- humor, irony, and descriptiveness are wound artfully through most of his descriptions.

Take, for example, this passage, where he's discussing the marketing of the Ford Mustang vs. the Ford Falcon- to illustrate how IBM's mistakes with the PC Jr. shared some things in common with Ford's mistakes with the Falcon:

"Mustangs were fun, sexy, and desirable. Mustang owners were intelligent and cool people with a great sense of value, the type of folks you wished would invite you to a barbecue at their place. Of course, the Mustang, <like the Falcon> also wouldn't go very fast (though it looked like it could), got good gas mileage, and was very economical to run. This is because it was, underneath its alluring sheet metal, nothing more than a reskinned Ford Falcon. But by dint of good design, ... the Mustang became a car you could aspire to, whereas the Falcon was just a cheap set of wheels."

That's a lot more interesting to read, IMO, than most high-tech history books, or marketing manuals.

Yet, the author wraps in lots of value in those areas, as well. The book is filled with history, in a level of detail that only an insider (which he was) could know, and marketing insight, with a nuts-and-bolts examination that makes sense out of large & complicated industry situations.

I've really enjoyed reading, and dipping back into, this book. I almost never open up books after I've read them, but this one is an exception. I find myself keeping it around where I can get to it easily- and reading excerpts just for the fun of it. IMO, this guy's writing is great.

Perhaps that's why this book reminds me of a Porsche: it's valuable, it's well-designed, but better yet, you find yourself having fun while you're also getting someplace.
3 people found this helpful
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Reviewed in the United States on March 17, 2023
Purchased as New, Labeled as new on the book, packaged as new, but its not. Some page corners have food stains from food on fingers, other pages have dogears for bookmarks. Who knows what cooties are crawling around on it. Otherwise a good read for gray beard nerds.
Reviewed in the United States on January 7, 2004
Many books of this nature are written by jounalists who simply 'report' the news. As a result, they don't always get their facts straight (Accidental Empires by Robert X. Cringely and Dot.Con by John Cassidy are examples). Merrill R. Chapman was there and reports first hand what he not only witnessed, but also experienced. And he does so with exceptional accuracy. I was there in many of the examples he offers in the book and was ecstatic to see (and remember!) many of the stories he recalls in this fabulous book.
I'm so relieved to finally see a book written by someone that not only recounts the history accurately, but also explains very logically why so many marketing tactics were so bad. In the very beginning of the book he describes Motorola's Iridium system (a satellite-based cellular phone that allowed anyone to use their phone any where in the world by launching 66 extremely expensive low-orbit satellites to cover the entire planet Earth.) Not only were the phones large and barely portable, but you had to use them outdoors, with no obstructions (like a tree) and 'point them at the satellite.' With all those inconveniences, no one apparently considered that 70% of the Earth is covered by nothing but water.
I never thought of that before. It's both obvious and, at the same time, brilliant and clever thinking/deduction.
He repeats this logic throughout the book, citing examples that refresh my memory of the fabulous 1980s and early 1990's.
If you really want to know the real reason why things turned out the way they are today, read a book written by someone who not only observed it, but interacted with it. For example, this book.
9 people found this helpful
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Reviewed in the United States on January 18, 2013
You will be amazed at how careless and arrogant the frontiersman of the software age were as you read through this rich history of software marketing. The newest edition adds the author's recommendations for avoiding such mistakes with your own company - and as a result he seems to misread the audience. While his credentials are impressive, the fact is that the stories themselves make all the arguments for him. His summaries, therefore, come off as quite stilited and tacked on.

Still, it's a blast to learn about the boneheadedness of some of these people.
5 people found this helpful
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Reviewed in the United States on March 9, 2016
This is an excellent compendium of blunders by companies in the technological industry, which blunders caused them to go from boom to bust. However Chapman's treatment of some people is off the mark. For example, Gary Kildall, who was one of the leaders of the PC revolution, made a well known business blunder, which eventually sank his company. However Bill Gates doesn't come in for the scathing criticism he deserves when he warned PC users that Kildall's DR DOS wouldn't allow Windows to run. That was pure nonsense. Also the author Rick Chapman makes it appear that Netscape's demise was due to Marc Andreessen's inane remarks concerning Netscape and Microsoft. Whereas the reality was that Netscape was doomed even if Andreessen buttoned his lips, once Bill Gates set his sights on destroying Netscape's business. For example Gates threatened Compaq with loss of its Window's licensing agreement if Compaq put Netscape on any of its machines. Also Gates hinting to Apple that they might lose Microsoft Office if they put Netscape on their machines. The real villain behind some of the failures was Microsoft's/Bill Gates' ruthless business practices.
That being said, I don't want to detract from the overall thrust of the book, which is that a lot of failures were do to inept marketing by the failed companies. In fact in general all of the blunders were due to the ineptitude of upper management in most of these ultimately failed companies. Also the author, Rick Chapman, has a nice sense of humor from my point of view.
7 people found this helpful
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Top reviews from other countries

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Ian MacRae (Ottawa)
5.0 out of 5 stars Informative and entertaining
Reviewed in Canada on February 25, 2013
Wonderfully articulate and well-written; the author not only can spin a yarn, but his personal recollections of events as they occurred provide a lovely freshness to each chapter. A treasure: both for modern marketing and entreprenurial types, and students of the early decades of the high-tech revolution. Highly recommended, especially for people whose memories need refreshing.
Kirill
5.0 out of 5 stars Unterhaltsam und lehrreich
Reviewed in Germany on June 1, 2012
Manchmal frage ich mich, ob es kein Zufall ist, dass der Autor so viele Marketingfails mitgemacht hat. Jedenfalls ist es verdammt interessant, nachzuerleben, was damals in der Softwareindustrie lief, aus erster Hand ohne den Schleier aus Legenden.
Nathan Turnbull
5.0 out of 5 stars Proof that It only takes one stupid decision
Reviewed in the United Kingdom on September 25, 2006
This book is a fascinating and gives an insight into how stupid decisions can bring down even the biggest of companies and how no company is immune.

I like the fact that Merrill Chapman (the author) has been involved in the high-tech industry from its earliest days and has worked for many of the companies featured in the book and therefore not just another business analyst.

In search of Stupidity is easy to read, very funny and not just for those in the high-tech industries or doing business studies.

It helps to explain why so many millions of people are now sat in front of a PC running Microsoft software and not say an Apple Mac computer and how quickly that could change. How success built on years of good decisions can be wiped out with just one stupid decision.

All company managers should read this book, not just in the high-tech industries; it might stop more stupid decisions being made, although it seems that far too often lessons from the past are ignored.
wontonwoo
4.0 out of 5 stars 諸行無常
Reviewed in Japan on June 26, 2006
ハイテクマーケティング失敗事例集である。

少々例が古い箇所もあるが、20年働いていても同じIT業界とは言えやはり広い世界なので知らない事も多い。

例えばdBase2は、単にdBaseないしdBase1と名付けるとバグが多いと仮定されるため2を付けた結果であるとのこと。

dBase2を知らない世代の方が多いかも知れないが、過去にそういうデータベース製品があった。

(IBMのDB2については何も語っていないので悪しからず)

この書籍の中で「技術がちっとも分かっていないMBA連中」と「経営が全く分かっていない技術者の連中」の軋轢が

書いてあって、心から楽しく読ませて貰った。技術者は製品のソースコードを書き直したいもので、経営者は1日でも

早く製品を世に出したいもので、結局両者の綱引きの結果が我々の前に製品として提示されている訳だ。日本で言えば

営業と技術者の微妙な関係に置き換えられる。片や嘘つきと呼び、一方を偏屈と評する関係である。恐らくIT業界で

働いている方々には苦笑の連続だろう。

この本でのマイクロソフト評が「他のIT企業と比較して愚かさ程度が軽かったために1人勝ちした」とあるのは辛辣ではあるが、

同時代の企業が「マイクロソフトと同等かそれ以上の技術を持ちながら自滅して行った過程を見据えてのこと」である。

卓見ではないだろうか。内輪受けでは終らない、どの業界でも同じ諸行無常を誰もが感じると思う。
Rixs
3.0 out of 5 stars Could get the point quicker
Reviewed in the United Kingdom on January 24, 2014
This is quite a good book,but in the end it was a criticism of companies that the author worked for or was somehow involved with, in the late 1980s IT industry. I would prefer to see more lessons learned, and more diversity of topics.