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Second Shift: The Inside Story of the Keep GM Movement Hardcover – August 25, 2016

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Editorial Reviews

From the Publisher

David Hollister is the former mayor of Lansing, Michigan (1993–2003) and currently the Director of the Michigan Department of Labor and Economic Growth.

Ray Tadgerson is the former President and CEO of C2AE and served as the senior strategic and marketing advisor to Mayor David Hollister.

David Closs is Professor, McConnell Endowed Chair, and Chairperson of the Department of Supply Chain Management in the Eli Broad College of Business at Michigan State University and serves as a Senior Advisor to Michigan’s Governor on the Commission for Logistics and Supply Chain Collaboration.

Tomas Hult is Professor, Byington Endowed Chair, and Director of the International Business Center in the Eli Broad College of Business at Michigan State University and one of the world’s leading authorities on strategic management, global supply chains, and complex multinational corporations.

From the Back Cover

"Second Shift captures a truly unique and uplifting story of teamwork on a whole new level. It's a tribute to General Motors, its workers and to leaders across the community who came together with a common purpose. Second Shift defines teamwork in a new way and is full of meaningful lessons for leaders and communities across our country."
- Debbie Stabenow, U.S. Senator

"Teamwork and rebounding win a lot of basketball games, and teamwork and rebounding helped Lansing save GM in town. Second Shift shows what true collaboration, a shared vision, and hard work can do for a community."
-Tom Izzo, Head Basketball Coach, Michigan State University, and 2016 Naismith Memorial Basketball Hall of Fame Inductee

"True satisfaction has many stakeholders. The Second Shift Model provides a superb roadmap to get all stakeholders engaged."
-Claes Fornell, Founder, American Customer Satisfaction Index (ACSI); and Chair, Board of Directors, CFI Group Worldwide

"Keeping GM in Lansing was a shared vision. Local UAW leaders and membership, politicians, business leaders, and General Motors came together for the benefit of the whole community, with no single person more important than the others."
-Mike Green, President, United Auto Workers (UAW) Local 652, Lansing, Michigan

"No one can take what they have for granted, particularly in this very complex global marketplace. Decisions are often made by those who do not have a personal knowledge of the community. Thus, every day we must continue to grow the value of our work to diverse stakeholders. Second Shift is an exceptional story of perseverance."
-Lou Anna K. Simon, President, Michigan State University

Product details

  • Publisher ‏ : ‎ McGraw-Hill Education; 1st edition (August 25, 2016)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 1259643816
  • ISBN-13 ‏ : ‎ 978-1259643811
  • Item Weight ‏ : ‎ 1.13 pounds
  • Dimensions ‏ : ‎ 6.4 x 1 x 9.3 inches
  • Customer Reviews:
    4.1 out of 5 stars 10 ratings

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Dr. G. Tomas M. Hult, PhD, is Professor in the Broad College of Business at Michigan State University. He is also part of the research and training team at The American Customer Satisfaction Index (ACSI).

Dr. Hult is a worldwide thought leader in marketing strategy, customer satisfaction, international business, and supply chain management. He regularly speaks at high-profile events (e.g., United Nations, World Investment Forum, European Commission) and publishes influential op-ed articles (e.g., The Hill, Time, Fortune, World Economic Forum). He is a member of the Expert Network of the World Economic Forum as well as the United Nations / UNCTAD's Network of the World Investment Forum. Dr. Hult has been featured on "Talks at Google" and per Google Scholar, Dr. Hult is among the world's top-cited business academicians.

More information about Dr. Hult can be found at:

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