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Second Shift: The Inside Story of the Keep GM Movement Hardcover – August 25, 2016
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From the Back Cover
“Second Shift captures a truly unique and uplifting story of teamwork on a whole new level. It’s a tribute to General Motors, its workers and to leaders across the community who came together with a common purpose. Second Shift defines teamwork in a new way and is full of meaningful lessons for leaders and communities across our country.”
- Debbie Stabenow, U.S. Senator
“Teamwork and rebounding win a lot of basketball games, and teamwork and rebounding helped Lansing save GM in town. Second Shift shows what true collaboration, a shared vision, and hard work can do for a community.”
-Tom Izzo, Head Basketball Coach, Michigan State University, and 2016 Naismith Memorial Basketball Hall of Fame Inductee
“True satisfaction has many stakeholders. The Second Shift Model provides a superb roadmap to get all stakeholders engaged.”
-Claes Fornell, Founder, American Customer Satisfaction Index (ACSI); and Chair, Board of Directors, CFI Group Worldwide
“Keeping GM in Lansing was a shared vision. Local UAW leaders and membership, politicians, business leaders, and General Motors came together for the benefit of the whole community, with no single person more important than the others.”
-Mike Green, President, United Auto Workers (UAW) Local 652, Lansing, Michigan
“No one can take what they have for granted, particularly in this very complex global marketplace. Decisions are often made by those who do not have a personal knowledge of the community. Thus, every day we must continue to grow the value of our work to diverse stakeholders. Second Shift is an exceptional story of perseverance.”
-Lou Anna K. Simon, President, Michigan State University
About the Author
David Hollister is the former mayor of Lansing, Michigan (1993–2003) and currently the Director of the Michigan Department of Labor and Economic Growth.
Ray Tadgerson is the former President and CEO of C2AE and served as the senior strategic and marketing advisor to Mayor David Hollister.
David Closs is Professor, McConnell Endowed Chair, and Chairperson of the Department of Supply Chain Management in the Eli Broad College of Business at Michigan State University and serves as a Senior Advisor to Michigan’s Governor on the Commission for Logistics and Supply Chain Collaboration.
Tomas Hult is Professor, Byington Endowed Chair, and Director of the International Business Center in the Eli Broad College of Business at Michigan State University and one of the world’s leading authorities on strategic management, global supply chains, and complex multinational corporations.
Top customer reviews
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The Six Steps.
1. Identifying challenges
2. Partnering: i.e. building strong relationships between different groups (and political party lines)
3. Building: i.e. employing a willingness to be flexible and continually evaluate how effective the process is
4. Solving, i.e. engage in constant problem solving
5. Celebrating, i.e. mark successful milestones, both big and small
One thing that struck me was how willing the various authors and people interviewed were willing to admit that in multiple places, it had not been a smooth journey. But a willingness to put aside past personal differences and focus on the real issues helped the players stay the course.
Thoughts: There were two things that got in my way of my absorption in this book. One was the exclamation points, which probably sounds like a nitpick, but there it was. The other was the repetition of blocks of text and quotes to the point I occasionally wondered if I was rereading a page. However, overall, a very inspiring true-life story. At one point, someone suggests that the six step model could effectively be used in Washington, D.C. And I couldn't help feeling they had a point.
A great read with solid business advice as well as a learning tool for those of us who can sometimes feel in the dark on how these situations can arise but also feel some hope on how it can be resolved.
Most recent customer reviews
Two of us read this book and both had differing opinions.Read more