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The Secret of Teams: What Great Teams Know and Do Hardcover – October 3, 2011

4.9 out of 5 stars 53 customer reviews

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Editorial Reviews

Review

Praise for The Secret Of Teams

“One parable, well told, is worth a thousand rules. In this parable Mark deftly captures how he and his colleagues at Chick-fil-A have managed to tap into the very essence of what allows teams to become the best version of themselves—great talent, incredible skills, and a tight sense of community. If you are seeking the same for your own team or business, read The Secret of Teams.”
—Marcus Buckingham, New York Times bestselling author of First, Break all the Rules and Now, Discover Your Strengths

“No one understands the importance of culture and teamwork more than the folks at Chick-fil-A. They’re flat out one of the best companies in the world. Mark Miller shares some of their secrets in this remarkable business fable.”
—Patrick Lencioni, President, The Table Group, and author of The Five Dysfunctions of a Team

“Mark Miller's fine book is a must if you want to take your team from good to great. Written in a very simple, clear, and concise manner, The Secret of Teams distills complicated management theory into easily digestible bite-size pieces. I recommend this book for everyone who is leading a team or will soon lead a team.”
—General Charles Krulak, 31st Commandant of the US Marine Corps and President, Birmingham-Southern College

“Teamwork is still the ultimate competitive advantage. The Secret of Teams will help you take your team to the next level. When a team is not firing on all cylinders, everyone on the team knows that. How is your team doing? Teams don’t fail because they want to fail; they fail because they don’t know how to succeed. Let Mark Miller show your team how to succeed.”
—Matthew Kelly, New York Times bestselling author of The Dream Manager and Off Balance

“Mark offers unique experience and insight into how teams perform and what it takes to get more out of teaming efforts.”
—Jon Katzenbach, Senior Partner, Booz & Company, coauthor of The Wisdom of Teams, and author of Peak Performance

About the Author

Mark Miller is Founder and Editor of EndUserSharePoint.com. Founding member of NothingbutSharePoint.com He is currently Director of Global Strategy and Senior Storyteller at Fpweb.net. His main expertise is in developing and building live online communities built around specific market verticals. He also speaks extensively on the SharePoint circuit.

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Product Details

  • Hardcover: 144 pages
  • Publisher: Berrett-Koehler Publishers; 1 edition (October 3, 2011)
  • Language: English
  • ISBN-10: 1609940938
  • ISBN-13: 978-1609940935
  • Product Dimensions: 5.8 x 0.7 x 8.5 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (53 customer reviews)
  • Amazon Best Sellers Rank: #195,853 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Hardcover
If you work as part of a team or need help developing a team to work together more effectively you can buy hundreds of books about team development ... or you could just buy "The Secret of Teams: What Great Teams Know and Do" and you’ll be fine … honest

I say this because, in clear and concise language, using a narrative form, Mark Miller has addressed most of what we need to consider about groups of people working together.

Mark draws an engaging picture of a leader, Debbie and her team, and their work trying to connect with and help other teams in their corporation. Many challenges exist, since both Debbie’s team and the many teams they are working with, all have issues, as we might expect.

The layers sound complex, but Mark’s enjoyable narration allows us to easily keep up with the groups and the people in these various groups without difficulty.

Here are three reasons why I like this book:

It’s COMPLETE …

Mark includes issues on human emotional needs, performance measurement, and the interlocking dynamics of people working together, but with different goals and styles. He covers the waterfront in terms of the diverse nature of teamwork and pulls in contributions and strategies from several different disciplines.

Many business books only focus on a specific segment of the issue and this is a valid approach. However, I enjoy the synergy which comes from blending learning from many areas. This provides credibility and makes what you learn more valuable as you apply it.

It’s CLEAR …

As noted earlier, Mark uses a narrative style to illustrate the very real business and organizational development points he wants to make.
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Format: Hardcover
If you Google "the secret of teams book" you wind up with 122,000,000 hits. So where's the secret? The "secret" is in Mark Miller's book, "The Secret of Teams". Finally a book that makes you go, "hmm, that just makes sense". Here is an easy to read, easy to understand, parable about Debbie Brewster's quest to find out what makes great teams by looking at three very different, but very successful teams and what makes them great - including many common threads.

I loved one of the quotes that said, "If they can't have a productive meeting without me physically present, I've not equipped or empowered them very well". This book will give you the common sense - and not so common - ideas that you need to change thinking and develop staff in order to create effective, high-performing teams.
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Format: Audio CD
Mark Miller takes a page from Aristotle's book and opens his story by noting that if we want to know what makes a team exceptional, we should begin by studying exceptional teams. He then proceeds to do so with a series of case studies from a variety of fields, showing how the same fundamental principles apply in each of them even if the terminology varies somewhat.

And the principles he identifies are indeed fundamental. First is selecting the right people to make up the team, who have the potential to fill the complementary roles required. Second is actualizing the potential of each individual team member through training or practice, leading to continual growth in their level of skill. The third is actually an integration of the first two, finding how each person fits into the team and practicing working together toward a common end. (Interestingly, all three of these principles have their counterparts in Aristotle's Nicomachean Ethics, so I guess Miller cribbed several pages from him!) Miller examines them all from multiple angles and gives several terms for each, so you can pick the ones that resonate with you and will be easiest to remember.

This might seem deceptively simple, but what Miller is actually doing here is modeling how to think inductively about anything, looking for those connections among seemingly disparate cases. He ably applies this integrative method of thought to exceptional teams, but the method itself may be of even greater value to the observant reader.

There is quite a lot of other good material in the book as he fleshes out how to follow through on putting these principles into practice.
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Format: Hardcover
Mark Miller's book, The Secret of Teams, is written in parable form to make the ideas easily understandable and - potentially - easily embraced.

Mark presents terrific insight into how great teams operate. I think the real differentiator here is Mark's effort to ensure the story gets into the details of HOW to help teams embrace these secrets.

If you lead teams, and you know in your heart that they're not performing to their potential, get this book. Learn the secrets. Change your approach to embrace these best practices - and your teams just may surprise you in a GREAT way.
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Format: Hardcover
How hard do you have to work to create high-performance teams among your employees? Team-building expert Mark Miller answers that question and spells out the essentials in this office parable in which one dedicated executive sets out to find the secret of superb teamwork. As it turns out, creating great teams is a doable deed, but you have to be willing and able to undergo change, and you need three crucial ingredients: talent, skills and a shared sense of community. Miller, vice president of training and development at the Chick-fil-A chain of restaurants, demonstrates how to get everyone together, productively. He craftily uses the device of novelized business advice (an ugly thing in the wrong hands) to tell a useful story with a seasoning of personality. getAbstract recommends Miller's warm team-building parable to managers, team leaders and HR professionals.
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