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Mark Miller

The Secret: What Great Leaders Know and Do Hardcover – Illustrated, September 2, 2014

by Ken Blanchard (Author), Mark Miller (Author)

4.6 574 ratings

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In this third edition, bestselling authors Ken Blanchard and Mark Miller answer the question most leaders ask at some point in their career: “What do I need to do to be a great leader?” The secret may surprise you.

The authors get at the heart of what makes a leader successful in this classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, “What is the secret of great leaders?” His reply—“great leaders serve”—flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns:

•         Why great leaders seem preoccupied with the future
•         How people on the team ultimately determine your success or failure
•         What three arenas require continuous improvement
•         Why true success in leadership has two essential components
•         How to knowingly strengthen—or unwittingly destroy—leadership credibility

This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller’s wisdom about leadership in a form that anyone can easily understand and implement.

Print length

152 pages
Language

English
Publisher

Berrett-Koehler Publishers
Publication date

September 2, 2014
Dimensions

5.63 x 0.6 x 8.75 inches
ISBN-10

1626561982
ISBN-13

978-1626561984
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From the Publisher


	Simple Truths of Leadership	The Secret	Servant Leadership in Action	Full Steam Ahead!	Know Can Do!
Also by Ken Blanchard	Leadership legend Ken Blanchard teams up with Randy Conley to share the most essential lessons on servant leadership and building trust from the heart of his leadership model.	In this third edition, bestselling authors Ken Blanchard and Mark Miller answer the question most leaders ask at some point in their career: “What do I need to do to be a great leader?” The secret may surprise you.	“The only way to create great relationships and results is through servant leadership. It’s all about putting other people first.” – from the foreword by John Maxwell	Mega-selling author Ken Blanchard teams up with top consultant and executive coach Jesse Stoner to take the mystery out of creating a clear, compelling vision for your organization and yourself.	KNOW CAN DO! tells the story of how a well known author learns to bridge the gap between what we all know—all the advice we've taken in from books, seminars, etc.—and how we actually use that knowledge.

Editorial Reviews

Review

“My challenge to you is simple: learn The Secret—then apply The Secret. If you do, your leadership and your life will be transformed forever!”
—from the foreword by John C. Maxwell, author of the bestselling The 21 Irrefutable Laws of Leadership and founder of INJOY

“You don’t have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact.”
—Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good and Hope Runs

“When you learn The Secret, don't keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance.”
—Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University

“If you know The Secret, both relationships and results will prosper. It's a perfect move in your life from success to significance.”
—Bob Buford, author of Halftime

About the Author

Ken Blanchard is founder and chief spiritual officer of the Ken Blanchard Companies and is one of the world's most prominent authors, speakers, and consultants. He is the author or coauthor of more than sixty books.

Mark Miller is currently serving as vice president, organizational effectiveness, at Chick-fil-A, Inc. He is also the author of The Heart of Leadership, The Secret of Teams, and, with Ken Blanchard, Great Leaders Grow. His blog, GreatLeadersServe.org, is rated as one of the top leadership sites in the world.

Product details

Publisher ‏ : ‎ Berrett-Koehler Publishers; Third edition (September 2, 2014)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 152 pages
ISBN-10 ‏ : ‎ 1626561982
ISBN-13 ‏ : ‎ 978-1626561984
Item Weight ‏ : ‎ 0.035 ounces
Dimensions ‏ : ‎ 5.63 x 0.6 x 8.75 inches

Best Sellers Rank: #67,567 in Books (See Top 100 in Books)
- #91 in Business Mentoring & Coaching (Books)
- #745 in Business Management (Books)
- #1,078 in Leadership & Motivation

Customer Reviews:
4.6 574 ratings

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Mark Miller

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Mark Miller is an international best-selling author, business leader, and communicator.

Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. The book you now hold in your hand is his seventh. With over 1,000,000 books in print, in more than 25 languages, Mark’s global impact continues to grow.

In addition to his writing, Mark enjoys speaking to leaders. Over the years, he’s traveled to dozens of countries teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders!

Mark started his Chick-fil-A career working as an hourly team member in 1977. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion.

Mark lives an active lifestyle. As a photographer, he enjoys shooting in some of the world’s hardest-to-reach places, past locations include: Antarctica, Everest Base Camp, the jungles of Rwanda, and the Galapagos Islands. Married to Donna, his high school sweetheart, for over 35 years, Mark has two sons, Justin and David; a daughter-in-law, Lindsay; and three amazing grandchildren.

Learn more about Mark: https://www.markmillerleadership.com

Customer reviews

4.6 out of 5

574 global ratings

5 star		75%
4 star		18%
3 star		4%
2 star		1%
1 star		1%

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Kindle Customer

Servant leadership means developing people

Reviewed in the United States 🇺🇸 on December 30, 2022

Verified Purchase

Blanchard is one of my favorite writers. In this book he tells the story of developing a leader who develops leaders, I.e., a servant leader. A servant meets the needs of others. I still have a long ways to go, but this book gives a great checklist.

Helpful

Professor H

Life application of the model

Reviewed in the United States 🇺🇸 on January 24, 2019

Verified Purchase

The Secret: What Great Leaders Know and Do illustrates in a narrative format what Blanchard’s Situational Leadership II model is all about. After taking a graduate education class in Narratives and Simulation and experiencing first-hand the impact of my own narrative simulations on learners, I value the instructional benefits of the narrative format for remembering and applying the elements of a model. Stories are easy to remember and impact our affective learning, which motivates changes in behavior. That’s what The Secret does. The authors use the narrative characters to demonstrate how leaders not only have vision but also observe and interact with their members for their development in order to form a robust organization to pursue the vision. I am using The Secret as a textbook for an undergraduate Leadership class.
Blanchard’s Leadership and the One Minute Manager provides the Situational Leadership II model that explains the four leadership styles: directing, coaching, supporting, delegating—I present the model in class lectures. Additionally, Blanchard and Broadwell’s Servant Leadership in Action with chapters written by leaders from diverse backgrounds presenting real-life experiences is a great supplement to The Secret.
If you prefer a traditional textbook, you can always read Hersey and Blanchard’s Management of Organizational Behavior (10th edition, 2012) where they presented the original Situational Leadership model, but having read the 5th edition as one of my textbooks as a grad student and while it influenced my thinking greatly, The Secret is easier to comprehend, remember, and see the application of the concepts. I have presented the Situational Leadership I and II models in various classes over the years but students have struggled to grasp the application of the model in real life. The Secret illuminates the real-life application.

3 people found this helpful

Helpful

Lisa Gregory

Great read

Reviewed in the United States 🇺🇸 on June 5, 2022

Verified Purchase

Great read for new managers. Wish there was more detail but Great book to add to the reading list

One person found this helpful

Helpful

One Secret that is not Meant to Be Kept!

Reviewed in the United States 🇺🇸 on September 4, 2014

Verified Purchase

Ken Blanchard and Mark Miller’s 10th Anniversary edition of The Secret is definitely not meant to be kept to yourself!

An updated version of their classic business fable, The Secret captivates the reader through an intriguing narrative centered around the simple but profound secret: “great leaders serve.”

Some of my earliest professional training was based on the writings of Ken Blanchard, and his works continue to both line my shelf and inform my leadership activities.

In much the same way, for the past few years Mark Miller’s writings have been an influential factor in my ongoing leadership development.

With The Secret, the authors have once again crafted a learning device that is not only a pleasure to read but filled with practical helps applicable from the volunteer team leader to the C-suite. In addition to these helps, the self-assessment included at the end of the book is a quick, useful tool to use at both the beginning and end of any mentoring or leadership development program.

Your continual journey as a developing leader developing others will benefit greatly from practicing the “secrets” from The Secret.

2 people found this helpful

Helpful

Charles Bohs

Every New or Emerging Leader's First Read

Reviewed in the United States 🇺🇸 on April 5, 2021

Verified Purchase

Every new leader should start here. Servant leadership is the heart of all great teams and great businesses. I have all my new leaders read this as pre-requisite to a new leadership role. It's easy to read and the storytelling is easy to grasp. The learnings from here are the bedrock of a successful carrier in leadership. Not one to be missed, and one to pass along to anyone willing to read it.

Helpful

Nicholas A. Chybrzynski

Foundational musts that should be revisited

Reviewed in the United States 🇺🇸 on January 10, 2022

Verified Purchase

Leaders can become deceived in their doings, this book forces you to revisit the foundations of humble and simple leadership that everyone should have.

Helpful

Loven Life...

Great Read for managers and small business owners...

Reviewed in the United States 🇺🇸 on December 28, 2021

Verified Purchase

First time reading it and was recommended by someone who has read several times... Fundamentals that matter in life. Highly recommend.

Helpful

KSOkie

The Leader's Library Must

Reviewed in the United States 🇺🇸 on May 5, 2021

Verified Purchase

This book, The Secret, is a must for any leader's library.

Helpful

Top reviews from other countries

Neil Prem

Somewhat disappointed

Reviewed in the United Kingdom 🇬🇧 on September 28, 2016

Verified Purchase

This seems very light weight compared to the many really great books on leadership out there. Worth a read nevertheless.

Mo HB

Great starter book for leaders

Reviewed in the United Kingdom 🇬🇧 on October 15, 2015

Verified Purchase

Great model ideal for new and experienced leaders

Neil A. Abramson

Modern Leadership Practice!

Reviewed in Canada 🇨🇦 on November 6, 2022

Verified Purchase

This is situational leadership. It is the latest iteration of the idea that there are four styles of leadership that you apply to your subordinates depending on their ability & confidence in achieving assigned goals. Given a set of goals where an employee has more or less ability & confidence on different goals, you apply different styles of leadership, goal by goal in the same meeting.

The book is written as a parable, without jargon, and is very easy to read. It’s very practical. You can apply it immediately and it makes sense.

I used it as a sourcebook for a chapter on leadership for the newest edition of our textbook MANAGING CULTURAL DIFFERENCES, coming out in 2023, though I’ve been teaching situational leadership 25 years, and practicing it more like 40 years as a manager or leader in a variety of contexts including as an entrepreneur and president of a professional association. Highly recommended!!

Boucher77

Worth the read

Reviewed in Canada 🇨🇦 on January 11, 2021

Verified Purchase

Great book, great read, highly recommend this for anyone in leadership

bharat nagar

Great Book

Reviewed in India 🇮🇳 on November 26, 2018

Verified Purchase

The book is really impressive and worth best selling.
I loved to know some basic values of SERVE.
I pray for everyone becomes true servant.
I will suggest reading it to others.

One person found this helpful

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