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I found it extremely interesting. First , because it has a lot of extremely interesting hints and tips and emphasizes the importance of communication Second, because it introduces a simple but useful meta-language, called M++, that allows to recover information from deleted, distorted and generalized communications. It is an extension of the work on language patterns by Bandler and Grinder.
M++ could gives you a set of simple, powerful communication strategies that you can apply straight away in your job. M++ (and the original Meta Model) specifies how you can use language to clarify language. It deabstracts to uncover distorted, deleted and generalized information.