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Not for Verizon Fios - Customer Service is a joke
on March 11, 2014
The picture itself is fine. In fact, what 4K I have seen is stunning. Here's the thing though - the sound STINKS and at minimum volume is still really loud. It's like listening to Mozart on a transistor radio. Here's the strange thing - If you have Verizon Fios, don't expect to use your remote on this TV. No matter what key you press on the Fios remote, it will either raise of lower the volume. It's really the oddest thing. For instance, if you hit the FF key, it will FF the content that you're watching but it will raise the volume at the same time. I called tech support about this and while they know about the issue, they offer no work around to it.
As I mentioned the sound is shockingly bad on the TV, so I got a Zvox sound bar and it's a really good product but guess what? Those crummy speakers? You can't turn them off. So when I use the FIOS remote the TV is getting jealous and still messing with the TV volume even with the Zvox soundbar working perfectly. Seiki's solution? Plug something in to the headphone jack on the back to shut off the speakers. Unreal.
I just wanted to share the email I got from Seiki customer service:
"1) Unfortunately, the FiOS remote is incompatible with Seiki TVs and changes settings inadvertently on the TV.
There is no fix for this.
2) You can disable the built in TV speakers by plugging in headphones into the jack on TV."
For the record, the headphone fix doesn't work. I plugged in 3.5mm headphones (my iPhone headphones) into the jack and the speakers didn't shut off nor did the headphones work.
Just got off the phone with Customer Support - The first guy was setting up an RMA for the item and put me on hold. I waited on hold for a half hour and he never came back.
Second guy said that the last firmware update broke the headphone fix and that they were working on another firmware update for it. There was no window on when it would be ready. He also said that rolling back the firmware wasn't suggested. When I said that they broke my TV, he suggested that I contact Amazon to bring it back.
Based on all this, I can't seriously recommend this TV to anyone. The company is a mess and can't support its own products.