Where do I begin? I guess better than a rant I'll list the problems in point form. I'm approaching this based on comparison with my 20s which I'm very happy with.
1. Horrendous Battery Life
90 minutes and the camera shuts off with 'battery low' prompt? My 20s I would routinely charge once a week not because it needed it but so that I wouldn't forget. I know a camera would be more resource demanding but 1080@60fps and only 90 minutes, seriously !?
2. Extremely Buggy Camera App
No surprise it has 1 star on the Google App Star, you can never count on it working. More often than not you have to try things like restarting the 10c pro, restarting the app, going back and forth in the app crossing your fingers that you find the correct combination to actually get the thing to work.
3. Bulky Large Speakers, Annoying Wiring
The 20s had nice small form fitting speakers that would fit nicely in my Shoei RF-1200, there was actually room so that when highway driving I could wear earbuds, these speakers do not fit nicely into the speaker slots as they are too big and there is no longer room for the earbuds. The 20s provided the speaker mike integration through the connector engaged when you slid the device onto the base unit. The 10c pro has this odd split cable you have to manually plug in and the extra cord dangling still gets in the way at times.
4. Earbud Split Cable, Micro SD Card Not Included
If you want to use earbuds, you need to buy a sep. adapter cable, and mine didn't work, I ordered another one in the hope it is defective if this one doesn't work well it means it doesn't work. The site lists the adapter as working with both the 10c and 10c pro. Based on my experience so far I wouldn't be surprised if it doesn't work with the Pro. Even if it does it means I'm going to have to remove the speakers in favor of the earbuds as I described in point 3. Micro SD cards are cheap and so is Sena apparently since they can't throw one in despite the cost of this device.
5. Ridiculous Customer Service
I never needed to try their service with the 20s but obviously the 10c pro I needed to. Good luck getting someone and if you submit a query through mail, they'll take their good old time getting back to you as it gets routed through some BS AI algorithm and, in my case, when someone finally responded they came back with a response that *had nothing to do with my question*. It looks like whatever algorithm probably picked a few key words and gave someone a generic response. This has been in fact the worst customer service experience I have had in as long as I can remember and I have had some pretty bad customer service encounters.
| Item Weight | 1.1 pounds |
|---|---|
| Product Dimensions | 9.6 x 5.7 x 3.1 inches |
| Item model number | 10C-Pro-01 |
| Batteries | 1 LR44 batteries required. (included) |
| Is Discontinued By Manufacturer | No |
