|Model||Sena Helmet Clamp Kit For SMH10 And SMH5|
|Item Weight||5.6 ounces|
|Product Dimensions||10.5 x 4.5 x 1.1 inches|
|Item model number||SMH-A0304|
|Manufacturer Part Number||SMHA0304|
|ABPA Partslink Number||13|
|CAPA Certified||DOT Certified|
|Safety Rating||DOT Certified|
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Sena SMH-A0304 Helmet Clamp Kit for Earbuds with Boom and Wired Microphones for SMH10 Bluetooth Headset
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Sena SMH-A030 helmet clamp kit to attach optional earbuds to your Sena Bluetooth headset. Includes attachable boom microphone and wired microphone. Works with Sena SMH10, SMH10R, SMH5, and SMH5-FM Bluetooth Headsets.
The Sena SMH-A0304 is a clamp kit designed for use with the Sena SMH10 Bluetooth wireless communication system (sold separately). This kit includes a Bluetooth mounting bracket, boom microphone, and soft wire microphone, as well as a clamp mount and 3M adhesive mount for placement on helmet. This is an ideal product to use if you have earbuds or earphones you want to use with the Sena SMH10, or to use with a flip front helmet or 3/4 helmet.
Combine with the Sena SMH10 for a Complete Solution
The SMH10 is a Bluetooth v2.1 + EDR Class 1 Stereo Headset with long-range Bluetooth Intercom designed specifically for motorcycles (sold separately). With the SMH10, you can call hands-free on your Bluetooth mobile phone, listen to stereo music or voice instructions of GPS navigations by Bluetooth wirelessly, and have intercom conversations in full duplex with a passenger or other motorcycle riders.
Thanks to the latest Bluetooth v2.1 and the advanced digital processing technology, the SMH10 offers the best sound quality for both incoming and outgoing sound in its class. Also, the easy-to-access and intuitive button operations make the SMH10 a perfect companion for motorcycles.
Bluetooth v2.1 Wireless
SHM10 can wirelessly connect to other Bluetooth devices supporting HSP/HFP (Headset Profile/Hands Free Profile) and A2DP (Advance Audio Distribution Profile). HSP/HFP is standard in all phones with Bluetooth features. Almost all Bluetooth MP3 players, smartphone, and audio dongles support A2DP to send stereo audio to Bluetooth headsets like like the Sena SMH10. Enjoy Bluetooth music playback control by AVRCP: play, pause, track forward and track back.
Other Bluetooth features include Multi-Pair to allow intercom functionality for 4 persons, and compatibility with select motorcycle GPS systems.
Individual Adjustable Volume Profiles
You can easily decrease/increase the volume of the voice, music and intercom using Jog Dial. The SMH10 can save volume levels of previously connected profiles. This means that phone volume (HSP/HFP), music volume (A2DP), and intercom volumes will be saved separately and return to its own saved volume level whenever associated profile is reconnected.
Profile volume adjustment is only affected during the use of its specific profile. However, when changing volume during standby mode, then volume change applies to all profiles. Alert tones like low battery warning and connection tones can only be adjusted in standby mode.
Easy Installation for Most Helmets
The SMH10 will fit onto various types of helmets. The standard clamp, included in default packaging, will fit onto most helmets. For installations which may require extra wire length, ear buds instead of speakers, and wire microphone instead of boom microphone, Sena offers different types of clamps as an additional accessory (sold separately) to allow various installations and user preferences.
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That's when the fun began. Initially I got an email requesting some basic info, and I supplied that info. THEN I got an email requesting photos. I took/sent photos. THEN I got an email asking if I'd purchased this item from Amazon US (something I'd ALREADY stated, but I responded to that again anyway.) THEN I got an email requesting "Proof of Purchase". At that point I had had it. I did make a screen shot of my order details, sent it to SENA, and then I let the customer "service" rep know what I thought of their "service". I've yet to hear back to know if/when they're going to send a replacement.
UPDATE (5-18-17): I called again today and was told that the warranty claim was being passed on and that I would be receiving an email confirming such and providing me with an RMA and that I'd have the replacement in 3-5 business days. Fine. THEN...I just got an email asking me to confirm that the clamp goes with an SMH-10 Bluetooth unit. WHAT DIFFERENCE SHOULD THAT MAKE? I'm asking for a replacement for the SMH-A0304!!!! This is just beyond ridiculous at this point. (AND now, due to delays, I won't even get the RMA for 3-7 business days.)
The problem is that SENA has a bit of a monopoly when it comes to the motorcycle helmet/Bluetooth market. And they act as if they're the only game in town. Bad situation. When their product works, it's great. But it's got a design flaw that they haven't figured out yet. So I will be looking into alternatives because this is just an unacceptable situation.
Update (5-30-17): It's now been EIGHT business days since the 5-18-17 email and...wait for it...NOT A WORD from SENA. (Here's my *SHOCKED* look!) I sent them an email informing them that it had been 8 business days and still not a word. They sent me a response with an RMA # and the following statement: "The replacement clamp will be processed as soon as we can. You will receive another email when the clamp ships out. No need to send back your defective clamp." We'll see how long this takes. (I wonder how long "as soon as we can" will be. How long should it take to replace a defective part? It's already BEEN 2 weeks. Amazing.)
Update (5-31-17): And the hits just keep on coming. I just now received a notice that my replacement clamp has been sent. FOR A BELL 9 HELMET! That is NOT the clamp that is defective! The Bell 9 helmet DOESN'T EVEN HAVE AN EARPHONE PORT -- it only uses speakers. I sent these bozos pictures; invoices; a CORRECT model number of the defective part. And they STILL can't get it right. This is simply beyond unacceptable.
Update (6-1-17): Along with an email containing a PDF invoice for the wrong part that was sent, I got additional emails today apologizing for the wrong part having been sent and notification that when the right part is sent I'll receive a tracking number.
Folks, I WISH I were making this all up. I really do. But this is one of those "truth is stranger than fiction" things. Now that I've been dealing with SENA "support" for the past 2 weeks, I better understand why they haven't been able to design a fully functioning clamp in over 7 years. Dealing with SENA is, sadly, an effort in futility. The only solution I can think of at this point is to stock up on at least 4 clamps and have them in the wings for when, not if, the product fails. Until I can find an alternative to SENA products, that's the best workaround I can come up with.
Update (6-7-17): I just received this email from Sena:
"I apologize for the inconvenience. It seems as though the package we requested to be recalled is still on it's way to you.
SLS-US-001438 (recalled) - containing 1x ES0003001. Tracking shows that it will be delivered to your address by the end of the day, if possible, please refuse this package.
FedEx Tracking# 736xxxxxxxx
SLS-US-001582 - containing 1x SMH-A0304. As for the status of your corrected order, it still shows as allocated so I have made a call to the warehouse to request for them to have it ship out today. They will send me the tracking information as soon as it becomes available and I will forward it to you as soon as I receive it.
Once again, I apologize for this inconvenience and hope to be able to update you soon."
Folks...Sena = The Keystone Cops.
On another note, the other day I purchased a new Arai Signet-X helmet from a local shop. They sell Cardo BT devices for motorcyclists. They really like Cardo products. (They can get Sena if a customer requests one, but they prefer Cardo.) Cardo BT devices are not perfect, especially if you have iOS vs Android (the Android apps that work with the BTs are good, while the iOS apps have a lot of problems). And their multi-bike intercom works differently, and IMO not as well, as Sena models.) I'm seriously considering purchasing the Cardo BT (either the Freecom 4 or the SmartPack) from the local shop, and letting them install it in the new helmet. Dealing with Sena is just insane.
Update (6-8-17): There was a knock on my door this afternoon. It was the regular UPS driver who has delivered lots of packages here over the years. We're on a first name basis. I hadn't ordered anything that was to be delivered by UPS, so I asked: "Correy, what's going on?" He said: "Sam, I'm here to pick up a clamp that had been delivered in error." I told him the erroneous clamp had been delivered by FedEx. He showed me the return mailing label, and the address on that was almost identical to the return address on the package I received. So I handed him the box, took the receipt with the tracking number, as well as the address it was being returned to, and figured that was that. Then just now I got an email from Sena providing me with a FedEx return label so I could return the package.
Folks...I swear...I have better things to do with my time than try to make stuff like this up This is truly a case of fact being stranger than fiction. I have never experienced anything this ludicrous in my life. (And I've had some pretty altered-state-of-consciousness adventures, believe me. This is simply off the charts.)
Final Update (6-13-17): FedeX just dropped off the A0304 clamp kit. Hallelujah. (In the meantime I purchased the Cardo Scala Rider Q3 double set and I'll be reviewing that in detail at a later date.)
I decided to get this so that I could pair it with quality noise blocking earbuds, and so far, it has been great. I can now hear my riding buddies without having the volume at max, and my ear buds reduce the constant wind and engine noise.
Update 10/2016: I am on my third set (this one under warranty, the company IS good to deal with). The strain protector simply does not protect the wires coming out of the clamp. The cord for my earbuds tends to drag the relief down where it encounters the collar of my protective jacket whenever I turn my head. Due to life issues, I have only ridden occasionally these last two years when I have been using these clamps instead of the speaker clamp. I purchased the second clamp in March and it survived a half dozen short rides (1-6 hrs) and failed 6 hours into a long cross country ride in September. I have just mounted the new clamp on my helmet and we will see how long it lasts but it won't get much use this late into the year where I live. I did reinforce the strain relief with some black shrink tubing and I routed the earbud wires through the top of the clamp so they come out at the front and will hopefully keep the strain relief up and away from my jacket. With the first clamp, the wires to the earbud connection failed. This time it was the tiny wire to the microphone. I could see tiny bits of broken silver wire through the holes in the strain relief.
If you are serious about protecting your hearing while still being able to use your audio devices, this kit is what you need. Do your best to protect the tiny wires and perhaps consider carrying a spare unit with you on long trips.
I originally mounted this detachable boom with the mic right in the middle of the chin bar, and the end tucked into the jaw padding. It made it significantly easier to close the helmet, but the room in my helmet between my mouth and chin bar felt a little cramped. I wasn't quite eating the foam, but it was close enough to my lower lip that I was aware it was there.
I eventually just installed the little mic, and tucked it into the foam along the cheekbone. Helmet is back to feeling snug but not cramped, and sound quality is just fine, for what I use it for.
I use the mic to issue voice commands to my phone (Play music!), light intercom with other riders, and the VERY infrequent phone call. Road silence isn't a high priority with me and the mic placement, so the other options may offer better sound, I can't be sure. I haven't had any complaints with the current setup, however.