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Serta Big & Tall Memory Foam Massage Recliner, (Dark Brown)
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Its showing wear after 6-7 months in the stress points in the middle of the chair back. (3 out of 4).
The massage feature is useless and the metal jabs into my back on full recline.
I didn't expect the world for $299+ tax at Walmart but I did expect it to hold up longer than 6-7 months.
The design itself is very good and the chair fits me perfectly. But I'm afraid I'm going to have to try to tape it up to keep the insides from falling out and then throw a sheet over the back of it.
I need to take the back off and try to saw the metal off from the back inards but I cant get the back of the chair to come off. I bought a little hacksaw from the dollar store thinking it might be small enough to use if I can get in there.
I will probably attempt to get some kind of satisfaction from "serta" but I don't expect much.
This might be ok if you plan to sit in it for a half hour a few times a month. If you sit in it everyday for 6-8 months like I do, the chair just wont hold up.
And, I cant imagine what a 275-325 pounder would do it to.
I'm afraid I will again be searching for another recliner within 6-12 months.
Will probably have to pay up for a name brand. Maybe even join Sams club to buy one. My old one from Sams was 5-6 years old and showing some wear but that's a lot better than this piece of crap. And that chair is for regular size folks.
I finally got some pictures and sent them to customer service. They wanted to just send me a new back or a new seat cushion but I explained that neither would solve the problem and they finally agreed to refund my money. However, they are telling me it takes 4 weeks.
So let me be clear, the chair FITS me just great. But its just not built for everyday use. If you use the chair a few times a month, it will last you years. If you use it daily as I do, it wont hold up. (I'm 6-5,220 and its built for heavier men than me)
I'm talking about very poor quality control. Cheap or shoddy material. I suspect I will have stuffing coming out within a few more months.
A better chair costs significantly more. Closer to $700. But I'm buying from Sams who has a longer return period than 90 days.
And it will be a "name" brand, Lane, I believe.
To be perfectly clear, the base of the chair is holding up just fine and its built for big & tall men. Its NOT built for everyday use though. Which is why I will have a 140 pound piece of junk I will have to cart off before long. I understand the economics of selling at retail. For a $300 retail price, you have to wholesale it for $150. And for $150, you have to use cheap materials. But, I think they should have made a $350-400 chair with better material so it would last and so I wouldn't have to ask for a refund.
****UPDATE...AFTER some calls & emails & me sending pics, they sent me a refund for the full amount plus tax. so I'm happy about that. Still, I wish the chair was built better so it would hold up better.
I bought a pack of bungee cords and am using them to hold a sheet over the chair so I don't have to view the wear every day. Still, I think within a few more months, the stuffing will be falling out and I will have to replace it. Best I can tell I will go with a $688 chair that Amazon and Sams Club sells. Probably from Sams because they are better about returns. Its a Lane so I suspect it will hold up better.
Edit at 9/25/18. I am still using this Serta piece of junk but I just bought a Lane from Amazon. The price on Amazon has come down to $609.
But I got a "used" one which probably means damaged in shipping one for less. Sadly, Amazon could not and would not quantify the damage. Only that if I am not happy, I could return it within 30 days. I hope I don't have to return it. I expect it to hold up much better than the Serta though. But, because its used, I doubt I will get the full manufacturer warranty. Hopefully I won't need it.
When I decided on this chair, I was a little worried because while the majority of reviews (on the other major retailer’s website) were positive, a couple of people had reported issues where the frame bent, the bonded leather peeled after a period of time, and the recliner became difficult to use. I can report that after half a year of solid daily use we have experienced none of these problems. In fact, the only complaint I have about the chair itself is that the massage function is relatively useless.
The massage idea is nice, but in function (at least with my chair) it is pretty weak. It will not stay in any particular mode for a length of time and instead cycles through all of its modes as if it were stuck in a display setting. On top of that, the massage motors themselves are pretty weak and don’t really massage so much as vibrate you. Also, the storage compartment, while a great idea, isn’t really practical for anything other than remotes. Having the flap opened to use the cup holder or charger is just asking for someone to walk into it and tear it off.
The quality of the chair, otherwise, is excellent. Especially when you consider the price and the fact that it gets delivered to your door. It *is* heavy duty and will support the weight it claims to. We’ve had several people that weigh close to the 350 lbs. limit sit in the chair for extended periods and the chair accommodated them just fine, with no negative after effects. I was worried about the bonded leather a bit, because I’ve seen and heard of other chairs that begin to peel and look TERRIBLE after a while; even after the cats have jumped up and down and made small puncture marks with their claws, there has been absolutely no indication of peeling. The only damage it’s suffered has been from the cats claws puncturing it when they climb up to sit at the top (as cats will), so I suggest that you be aware that it WILL happen if you cats before you buy it. I don’t imagine a dog’s nail would damage it, however, but I haven’t tested it so your mileage may vary.
It took more time to get the chair out of the box than it did to set it up. Once you’ve unpackaged it, just slide the top part into the rails on the bottom part. It will click when you’ve done it correctly, and then you’re done. One thing to watch out for, the power cord for the massage function has to be pulled through the bottom gap, so be careful you don’t pinch it when you’re attaching the two pieces.
We are pleased with the purchase and the “furniture in a box” experience. I do recommend, however, that you look around because this chair is over $100 less online at another retailer’s site. We were well enough pleased with this Serta chair, that we recently purchased a Serta “sofa in a box” to put into a spare bedroom. If you’re looking for a big chair with a big seat that will support a lot of weight, I recommend you consider this as an option.
I’ve included a some pictures of the chair after 7 months of use; one shows the cat claw punctures, the other the general condition of the chair, and the third has a normal size cat it in for scale.
Update: the chair really didn't last long. My husband used it daily and is over 6 feet and about 230 lbs. It broke down pretty quickly.
I reduced the stars from 3 to 2 stars.
I would not recommend this chair to someone who intends to use it daily.