Service Management For Dummies 1st Edition, Kindle Edition

4.1 out of 5 stars 4 customer reviews
ISBN-13: 978-0470440582
ISBN-10: 0470440589
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From the Back Cover

Manage your business from a services perspective

What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.

  • Define service — identify what the customer wants, how the business can provide it, and which technological tools will make it happen
  • Who's king? — whether you're the IT manager or the business owner, see how to think like the customer

  • Standards are key — understand the standards and best practices that can improve quality and reduce costs

  • Strategically speaking — develop and implement a service management strategy

  • What's it worth? — assess the costs and return associated with service management

  • Get down to business — discover how to manage data centers, support services, desktops and devices, IT security, and other business services

  • See it at work — explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors

Open the book and find:

  • How the digital world has altered service
  • Service management assets and tools

  • Resources for best practices and standards information

  • Advice for defining, creating, and maintaining a service management plan

  • The six layers of service management

  • How to optimize a data center

  • Ideas for managing your business assets as services

  • The role of virtualization and cloud computing

About the Author

Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.

Product details

  • File Size: 2151 KB
  • Print Length: 340 pages
  • Page Numbers Source ISBN: 0470440589
  • Publisher: For Dummies; 1 edition (May 11, 2009)
  • Publication Date: May 11, 2009
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B0029XKNIA
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #831,400 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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March 27, 2013
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