Service Management: An Integrated Approach to Supply Chain Management and Operations (FT Press Operations Management) Kindle Edition

5.0 out of 5 stars 2 customer reviews
ISBN-13: 978-0133088779
ISBN-10: 0133088774
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Kindle App Ad
Buy
$57.59
Digital List Price: $71.99

Deliver to your Kindle or other device

Price
New from Used from
eTextbook
"Please retry"
$57.59

Consumer Reports
Access expert, unbiased product reviews from web or app. Learn more
click to open popover

Enter your mobile number below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.


Editorial Reviews

From the Back Cover

Customer-Driven, Value-Focused Strategies and Techniques for Managing Service Operations and Supply Chains
  • Comprehensive resources for service operations professionals and students
  • Systematically links customer-driven strategies to operations/process management
  • Addresses key operational issues including supply/demand management, total quality management, and productivity metrics
  • Introduces powerful linear and goal programming applications for service environments
This complete multidisciplinary reference thoroughly illuminates today’s most useful theories and methods for managing service organizations. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, focusing throughout on creating value and satisfying customers.

Haksever and Render begin by clarifying what services are and introducing service management challenges ranging from globalization to ethics. They offer detailed guidance on constructing and operating service systems and a complete and up-to-date primer on tools for managing services well--from forecasting to inventory.

Service Management contains important coverage that includes a chapter-length introduction to linear and goal programming for services and a detailed discussion of managing public or nonprofit services.

About the Author

Cengiz Haksever is a Professor of Management Sciences at the College of Business Administration of Rider University. He received his B.S. and M.S. degrees in Industrial Engineering from Middle East Technical University in Ankara, Turkey, his M.B.A. from Texas A & M University in College Station, Texas, and his Ph.D. in Operations Research from the University of Texas in Austin.

His research interests include service management, supply chain management, operations research, operations management, quality and continuous improvement, and data envelopment analysis. Dr. Haksever’s work appeared in European Journal of Operational Research, Journal of the Operational Research Society, Computers & Operations Research, Computers & Industrial Engineering, Journal of Construction Engineering and Management, International Journal of Production Economics, Journal of Small Business Strategy, Journal of Business Ethics, Education Economics, International Journal of Production Economics, International Journal of Information and Management Sciences , and Business Horizons.

He has taught courses in operations management, supply chain management, service operations management, management science, quality assurance, statistics, and regression in undergraduate and M.B.A. programs. He served as examiner and senior examiner for the New Jersey Governor’s Award for Performance Excellence. During the 1993-1994 academic year, he was a Fulbright Senior Lecturer at Marmara University in Istanbul, Turkey. At Rider University, he was awarded the Jessie H. Harper Professorship for the academic year of 2000-2001. Dr. Haksever served on the Editorial Advisory Board of Computers & Operations Research and was a guest editor of a special issue of the journal Data Envelopment Analysis.

Barry Render is Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his B.S. in Mathematics and Physics at Roosevelt University and his M.S. in Operations Research and Ph.D. in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA.

Professor Render has coauthored 10 textbooks for Prentice Hall, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Quantitative Analysis for Management, now in its eleventh edition, is a leading text in that discipline in the United States and globally. Dr. Render’s more than 100 articles on a variety of management topics have appeared in Decision Sciences, Production and Operations Management, Interfaces, Information and Management, Journal of Management Information Systems, Socio-Economic Planning Sciences, IIE Solutions, and Operations Management Review, among others.
Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. He was Vice President of the Decision Science Institute Southeast Region and served as Software Review Editor for Decision Line for six years and as Editor of The New York Times Operations Management special issues for five years. From 1984 to 1993, Dr. Render was President of Management Service Associates of Virginia, Inc., whose technology clients included the FBI, the U.S. Navy, Fairfax County, Virginia, and C&P Telephone. He is currently Consulting Editor to Financial Times Press.

Dr. Render has taught operations management courses in Rollins College’s M.B.A. and Executive M.B.A. programs. He has received that school’s Welsh Award as leading professor and was selected by Roosevelt University as the 1996 recipient of the St. Claire Drake Award for Outstanding Scholarship. In 2005, Dr. Render received the Rollins College M.B.A. Student Award for Best Overall Course and in 2009 was named Professor of the Year by full-time M.B.A. students.

Product Details

  • File Size: 28786 KB
  • Print Length: 510 pages
  • Page Numbers Source ISBN: 0133088774
  • Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
  • Publisher: FT Press; 1 edition (June 11, 2013)
  • Publication Date: June 11, 2013
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B00DCNNJG4
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #1,378,493 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images or tell us about a lower price?

Customer Reviews

5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
See both customer reviews
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover Verified Purchase
Easy to understand, light to read, and lots of good content. I had to buy this for a class text but now I use it as a reference.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
By NotOnline on September 27, 2013
Format: Kindle Edition Verified Purchase
It was free. These kind of materials for study are always welcomed. You will never know when you might need them. I do usually look at the reviews before I get them even if they are free. Sometimes they are free for a reason :)>
Comment 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Set up an Amazon Giveaway

Service Management: An Integrated Approach to Supply Chain Management and Operations (FT Press Operations Management)
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: Service Management: An Integrated Approach to Supply Chain Management and Operations (FT Press Operations Management)