- Publisher: McGraw-Hill/Irwin; 5 edition (January 27, 2005)
- Language: English
- ISBN-10: 0073122580
- ISBN-13: 978-0073122588
- Product Dimensions: 8.4 x 1.3 x 10.3 inches
- Shipping Weight: 3 pounds
- Average Customer Review: 4.0 out of 5 stars See all reviews (2 customer reviews)
- Amazon Best Sellers Rank: #656,423 in Books (See Top 100 in Books)
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Service Management: Operations, Strategy, Information Technology with Student CD 5th Edition
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