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Tim Woodruff

ServiceNow Development Handbook - Third Edition: A compendium of ServiceNow "NOW" platform development and architecture pro-tips, guidelines, and best practices

by Tim Woodruff (Author)

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ServiceNow is a powerful enterprise workflow platform with a massively configurable back-end. One of its greatest benefits is the ease with which it can be configured and customized, letting you do nearly anything you can imagine.
This is also its greatest risk.
To realize the full benefits of ServiceNow's customizability without risking the integrity of your instance, requires deep knowledge of the arcane ins-and-outs of the ServiceNow platform, its capabilities, and its corresponding pitfalls and "gotchas".

The goal of the ServiceNow Development Handbook is to make you a better ServiceNow admin, dev, and architect. It does this by showing you not only what best-practice *is*, but *why* certain practices are considered "best" and why others are pitfalls. These lessons would otherwise be learned the hard way or not at all.
By reading and understanding the concepts in this compendium of ServiceNow knowledge, you will be able to build more robust, resilient, and powerful ServiceNow solutions.

WHO IS THIS BOOK FOR
This book will be useful for ServiceNow admins, developers, and architects. It is not a ServiceNow training course meant to take you from start to finish. It's aimed at ServiceNow administrators, developers, and architects, who have at least a little experience, whether that's on-the-job, or just building your portfolio. It's also extremely helpful to have a basic understanding of JavaScript before getting started with this book.

If you're just starting your ServiceNow career, consider reading my other book, "Learning ServiceNow, Second Edition" (ISBN-13: 978-1788837040).
You can find Learning ServiceNow at http://lsn.snc.guru/

Follow Tim on LinkedIn (https://li.snc.guru), Twitter (https://twitter.snc.guru), or Mastodon (https://mastodon.snc.guru)

ISBN-13

979-8685967015
Publication date

August 11, 2021
Language

English
Dimensions

6 x 0.46 x 9 inches
Print length

193 pages
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Product details

ASIN ‏ : ‎ B09CH258XG
Publisher ‏ : ‎ Independently published (August 11, 2021)
Language ‏ : ‎ English
Paperback ‏ : ‎ 193 pages
ISBN-13 ‏ : ‎ 979-8685967015
Item Weight ‏ : ‎ 9.5 ounces
Dimensions ‏ : ‎ 6 x 0.46 x 9 inches

Best Sellers Rank: #173,918 in Books (See Top 100 in Books)
- #67 in Enterprise Applications
- #185 in Internet & Telecommunications
- #410 in Computer Science (Books)

Customer Reviews:
4.6 80 ratings

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Tim Woodruff

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Tim is a technical architect, developer, administrator, and trainer with a focus on the ServiceNow ITSM platform. He's been working in IT, software development, and information security, for over a decade. Tim also writes a popular ServiceNow development blog, SN Pro Tips (http://snprotips.com/), where a myriad of articles and free tools can be found. Tim is also the founder of The Precipice Foundation (http://ThePrecipice.foundation/), a 501(c)(3) non-profit charity dedicated to preventing homelessness before it's too late.

When not keeping busy with ServiceNow/ITSM technical architecture/development, writing books and articles, publishing free tools, and working to prevent homelessness, Tim enjoys studying physics, exploring ghost towns, and going on road trips with his three-legged doggo, Ezri (http://instagram.com/threelegger).

Occasionally, Tim writes author biographies for himself in third-person for Amazon because that seems to be what everyone else is doing. He feels pretty weird about it.

You can find Tim on social media, at -

LinkedIn: https://www.linkedin.com/in/sn-timw/

Twitter: https://twitter.com/TheTimWoodruff

Mastodon: https://techhub.social/@ProfessorTim

Customer reviews

4.6 out of 5

80 global ratings

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4 star		12%
3 star		5%
2 star		2%
1 star		3%

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BMS

THE Authority on ServiceNow development

Reviewed in the United States 🇺🇸 on January 16, 2023

Verified Purchase

This book is the real deal. And the author is a leading contributor and supporter of professionals learning and operating in the ServiceNow space. Don't be fooled by imposter books that look like this one. Trust the real deal.

One person found this helpful

Helpful

Benjamin Scudero

Worth its weight in gold!!!

Reviewed in the United States 🇺🇸 on January 16, 2023

Verified Purchase

I've used this book more than I'd care to admit within my day-to-day life as a ServiceNow Consultant, Architect, and Developer. If you're looking for your first book for anything technical on ServiceNow, this is it!

One person found this helpful

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ThornMonkey

An invaluable resource for ServiceNow developers

Reviewed in the United States 🇺🇸 on January 10, 2023

Verified Purchase

Tim Woodruff has taken some very difficult concepts and methods for developing ServiceNow and put them into terms anyone can understand. If you're a newcomer to ServiceNow development or a seasoned pro, this book should be on your desk. You will use it often!

One person found this helpful

Helpful

Mark Scott

Great Developer Guide to ServiceNow

Reviewed in the United States 🇺🇸 on January 15, 2023

Verified Purchase

This is an amazing guide. If you're looking to really dive deep into ServiceNow, Tim makes it super easy and fun. I recommend it to anyone in the ServiceNow ecosystem! Thanks Tim!

One person found this helpful

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Rodney

Great resource from real Architect

Reviewed in the United States 🇺🇸 on January 16, 2023

Verified Purchase

This is a great resource for learning ServiceNow Development! I have been following Mr. Woodruff for ~3 years on LinkedIn.

One person found this helpful

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Kristian Selders

Fantastic resource

Reviewed in the United States 🇺🇸 on January 19, 2023

Verified Purchase

A must read for anyone supporting ServiceNow.

One person found this helpful

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JackAdamsIV

Must have for any ServiceNow developer or admin

Reviewed in the United States 🇺🇸 on October 23, 2021

Verified Purchase

This book offers exactly what our consultants and support didn't, practical, real world best practices. When I first picked up the 2nd edition a few years back, I found it so beneficial that I bought additional copies for each member of my team and we referenced it almost daily, discussed it in our meetings and recommended it for other colleagues in other parts of the business with their own ServiceNow instances. I purchased the 3rd edition more to support the author's previous work not expecting much in the way of new material but when it arrived I was blown away by the improvements and additional content. The addition of color to the code and images makes it easier to read. Additional content around debugging, configurations and variables, fills in gaps in ServiceNow's own documentation. There is a strong emphasis on best practices that really clarifies the "can do" vs "should do" debate that often comes up in stakeholder meetings. Tim's writing style makes the content and concepts easily consumable by newer admins and developers while also providing guidance to more seasoned admins and developers. His examples, comments and humor tie it all together very nicely.

Everyone who has admin rights to an instance of ServiceNow should have this book handy. The return on this investment is immeasurable to both your company and your career.

2 people found this helpful

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Brett

Fantastic book for ServiceNow development

Reviewed in the United States 🇺🇸 on March 10, 2022

Verified Purchase

I do not generally write reviews but this book necessitates glorification. Behold, the stuff you wish you knew but probably don't. If you are on the fence, get it. It will enhance your understanding of the tool and further your skill in SN development. This book is simple yet deep. It discusses concepts that are often overlooked and aims to arm the reader with the necessary tools to effectively navigate the ocean that is ServiceNow.

One person found this helpful

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Top reviews from other countries

Amazon Customer

Great ServiceNow reference book. Read it in 1 sitting like it was Le Carre!!

Reviewed in the United Kingdom 🇬🇧 on May 8, 2022

Verified Purchase

I work in the ServiceNow partner ecosystem although not as a pro-coder, but REALLY enjoyed this book. Read through it in its entirety during a train journey and could not put it down. Bizarre given the type of book it is. It is cover to cover with learned lessons, obtained wisdom and good practice. I am going to buy this in hardcopies for all our consultants as soon as it is possible to get delivered to Norway. Good job Tim, out of the ballpark!!

Matt Potts

A fantastic resource

Reviewed in the United Kingdom 🇬🇧 on January 10, 2023

Verified Purchase

A great guide for understanding SN development. Great explanations and lots of code examples and screenshots to complement the explanations. Really like the way it’s written by someone who knows the platform inside out and has experienced the good, the bad and the ugly. Plenty of practical advice.

Tom Benno

Content great, needs a protective cover (original is peeling)

Reviewed in the United Kingdom 🇬🇧 on September 13, 2022

Verified Purchase

Content itself is brilliant. The cover of the book started to peel after the first few days of use. I always treat my books right too, I bought the hardback for a colleague and that seems much better quality

Russ

Light-bulbs going on...

Reviewed in the United Kingdom 🇬🇧 on October 30, 2021

Verified Purchase

Lots of great ideas, and realisation that other developers/admins face the same issues as me; and they (Tim!) took the time to do something about them and share their resolutions.

devi

Really understand ServiceNow and become a great ServiceNow developer

Reviewed in Germany 🇩🇪 on October 24, 2021

Verified Purchase

This book is like a secret cookbook and a guide on the journey that tells you more abut the HOW and WHY than just what and tells you all about the little tricky things that you should keep in mind. Things that can help you to evolve to a magician of ServiceNow developers.
Tim Woodruff wants you to understand ServiceNow and gives you all the tools you need to become a great ServiceNow expert or even better.
Personally I really like the way Tim designed the book and how he explains things. The book provides a technical deep-dive and view that reaches people with technical and non-technical background likewise.
There is a reason why they call him professor and the author is well-known and respected in the ServiceNow community.
Note: If you have absolutely no experience with ServiceNow yet you should first take into consideration to first read "Learning ServiceNow", another great book of the same author.

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