- Audible Audiobook
- Listening Length: 5 hours and 33 minutes
- Program Type: Audiobook
- Version: Abridged
- Publisher: HarperAudio
- Audible.com Release Date: September 28, 2006
- Language: English
- ASIN: B000JCE38O
- Amazon Best Sellers Rank:
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Setting the Table: The Transforming Power of Hospitality in Business Audible Audiobook – Abridged
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Top customer reviews
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My friend had mentioned to me that this was a book that his boss (an accomplished businessman and investor who I greatly admire) couldn't stop talking about. It wasn't far into this book that I too could see the reason behind the enthusiasm of my friend's boss. This is not a book for only foodies, restaurant owners, and food writers. It is a book for all people that are serious about business, leadership, and management.
Danny Meyer is a lucid thinker, whose business philosophies (of "enlightened hospitality") are proven, distilled, powerful, and timeless.
Frankly, reading this book has heightened my antenna to businesses that get customer service right, and unfortunately to the large majority that get it painfully wrong.
Whether it is teaching his people to be agents not gatekeepers, developing a new restaurant's real estate assets based on the concept of "context, context, context" instead of "location, location, location," making customers feel like the have a shared ownership, by hiring "51 percenters", collecting and connecting dots, expanding his business empire in a concerted way that doesn't overextend the business's resources- Danny Meyer demonstrates his prowess as not only a Restaurateur, but also an entrepreneur, writer, leader, manager, and visionary.
The Kindle addition of this book does suffer from sloppy editing, which is ironic given the meticulous nature of Meyer when it comes to his restaurant empire. For example, the temperature feels like "twenty five degress", service is "ser vice"; Meyer was "champing" not chomping at the bit, etc. These editorial oversights have the taste of a lamb chop cooked dry and served cold in an otherwise brilliant restaurant.
Despite these minor editorial shortcomings, Meyer in "Setting the Table" has written a lasting business book for not just food people. This is an important and well-written book that outlines an enlightened, customer-centric, at times counter-intuitive, but consistently effective approach to not only business, but also life.
Most recent customer reviews
Every manager and staffer should read this, it’s invaluable!