Top positive review
WORKS WELL CORD AND HANDLE NEED IMPROVEMENT
December 8, 2017
PROS : First day / use / new machine, works great, all accessories worked well, lightweight, maneuvers well, easy to fill, BUT, use a small funnel, the provided cup I got does not pour well.
CONS: cord stinks, long enough, BUT, flat cheap extension cord style, kinks, gets tangled, clip to secure when wrapped is worthless........HANDLE REMOVAL TO CONVERT TO ACCESSORY MODE IS TERRIBLE. Maybe mine is bent, but does not appear to be.....VERY HARD TO INSTALL OR REMOVE. I'm a big strong guy and it's a tough job, especially removal, push the release button, tug, twist, jiggle, hard to remove. Will contact Shark about this, if no replacement offered will try some lube or sandpaper, ya it's that tight !!!
Would of given 5* but cord and handle lost *.....come on Shark give it a good cord
Talked to shark, repack send back will ship new unit.....cost $1.07
UPDATE.............Shark said $1.07 to process the return label, keep the accessories, and you'll have a new unit in 5-7 days........They sent me a better model that cost $30 more. Now I have every steam clean accessory they make. BRAVO SHARK CUSTOMER SERVICE