This was a good and very convenient product until the flexible tube on the base broke, as can be seen by other reviews, and even though someone on here said that rocket replaced the entire vacuum for them. The customer service rep I spoke with told me that my 5 year warranty will replace parts and in the event where they do not have the part, they will replace the entire thing, however the part I needed apparently isn't covered under warranty, so they would have to charge me (at a discount) for the base. This makes no sense. They will offer to replace the entire thing for free if the part's not replaceable, but they won't replace it for me because of one part that supposedly isn't under warranty, even though my vacuum is rendered completely useless because of it? I am not happy. This is year 2 and it's supposed to last much longer than this. Stay away from this company. They don't stand behind their product.
According to their 5 year limited warranty, this part should be covered!
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
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