Top critical review
5 people found this helpful
They don't make'em like they used to
on October 27, 2014
Purchased the reel in June 2014 and used it about a half a dozen times, plugging for GT. Worked great during that time and was very happy with the reel. On my last trip (October 2014) the spool started to hang up on the upstroke and eventually got worse with each cast. Went home and broke the reel down to see what was the problem. The worm shaft that oscillates the spool had worn at the top of the shaft. Called Shimano in Irvine to see if this is a common occurrence and if there are any solutions to rectify this from happening in the future. According to Shimano, this problem is not usual and may have been a factory defect. Shimano's Rep said he will be sending the replacement parts free of charge, immediately. I have to give their customer service 5 stars. Gotta say, this reel was a bit of a disappointment as compared to my older Shimano Stradic reels that are approaching between 10 - 20 years without a problem.