Top critical review
Buyer Beware! Only lasted 9 months
May 28, 2018
When we purchased this mattress in August of last year, we loved it! Now that we have been sleeping on it for 9 months, our thoughts have changed. I have been waking up with back pains for about 3 weeks. I did not say anything to my husband thinking that perhaps I needed to do some stretching. To my surprise, the hubby also complained that his back has been hurting upon waking for about 3 weeks as well. These are the pains we experienced when we realized it was time to change our last conventional mattress that lasted us nearly 10 years. Upon inspection, the Tuft & Needle mattress has no lumps or divots so there does not appear to be a manufacturer flaw to the naked eye. Things I did love about the mattress are the convenient packing and shipping, the price, and that there were no smells after unpacking. It was very comfortable for the first 8 months, but now I think that I will need to purchase a conventional mattress that will last for a few years instead of a few months. Please take note that all of the excellent reviews were within the first few months of owning.
Update: I called Tuft and Needle directly (5/30/2018) and spoke with Gerilynn (not sure of spelling) and was told that there was nothing they could do for me at this point. Looks like I wasted very good money on a very bad mattress. Before purchasing, please be sure to look at reviews from those who have owned the mattress for 6 months or more.