Top critical review
113 people found this helpful
Very dissapoined with blades!
on September 2, 2012
I purchased my Silhouette for business purposes and use on a very regular basis- nearly daily and will cut several sheets of paper at a time (often 10+ sheets). I use a variety of paper weights, generally Core'dinatations and Bazzill linen textured cardstock, smooth patterned cardstock, or lightweight smooth scrapbook paper. However, I have had massive blade problems from the very beginning. After spending hours on the phone with tech support, I was finally made aware that Silhouette sent out blades that had been set at the wrong angle. Once I received a replacement from Silhouette, everything worked wonderfully- at least for the first cut or two.
I have been purchasing blades from Amazon for the past couple months because of their great pricing (and have prime shipping), and I'll generally buy 4 at a time (plus a mat or two) to last a month. Unfortunately, the first batch I received from Amazon, all 4 blades were bad- as in would only score my paper, regardless of it's weight. I got a replacement via Amazon, the second batch had two good blades, two bad blades. Since then, it's been a hit or miss whether the blades will be bad or good (generally all orders have at least 1 defective blade).
Because I go through so many blades, I have a hard time staying away from Amazon- only because of their pricing. However, I feel at this point, I can no longer purchase my blades until they start shipping out blades that will work. The customer services has been terrific and very speedy, but still creates a huge inconvenience for my business.
Overall, I think these blades are horrible and for designing such a great machine, Silhouette should have no problem designing a blade that will be just as great. Regardless of the fact that I use my machine so often, I feel the blades wear out extremely quick. I've basically given up on cutting anything too intricate for the blade dulls nearly immediately after cutting anything with lots of detail- if it will even cut through, that is. Not to mention, paper particles always get stuck up around the blade and can be difficult to remove. After every couple sheets of paper, you have to pull out your blade and blow into the blade to clear any particles otherwise it will not cut correctly.
I have a serious love/hate relationship with this machine. When all works as it should, this machine will exceed my expectations, but has also been the cause for many many headaches. Be cautious when ordering, as there is a very good chance you may receive a defective blade!
Just wanted to update this entry-
My wholesaler began carrying Silhouette products early this year and I have completely switched over to purchasing blades strictly from them only. It has been like night and day with the new blades- they cut perfectly, from simple to detailed cuts on a variety of papers. I still cut a high volume of sheets per day, though the blades last 2-3 times longer than the blades purchased from Amazon. From what was once a beyond stressful situation has turned into a wonderful experience- I love my machine and it's finally working as it should.
I believe Amazon purchased a very large lot of blades when the new machine first came out and unfortunately, they were all defective blades (Silhouette later admitted to setting the blades at the wrong angle). I can only hope this is still not a problem at Amazon. Best of luck!