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Simple: Conquering the Crisis of Complexity Hardcover – April 2, 2013
| Irene Etzkorn (Author) Find all the books, read about the author, and more. See search results for this author |
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In Simple, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line.
Examining the best and worst practices of an array of organizations big and small-including the IRS, Google, Philips, Trader Joe's, Chubb Insurance, and ING Direct, and many more-Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique.
In these illuminating pages you will discover, among other things:
- Why the Flip camera became roadkill in the wake of the iPhone
- What SIMPLE idea allowed the Cleveland Clinic to improve care and increase revenue
- How OXO designed a measuring cup that sold a million units in its first 18 months on the market
- Where Target got the idea for their "ClearRX" prescription system
- How New York City simplified its unwieldy bureaucracy with three simple numbers
The next big idea in business is Simple.
- Print length256 pages
- LanguageEnglish
- PublisherTwelve
- Publication dateApril 2, 2013
- Dimensions6 x 0.63 x 8 inches
- ISBN-101455509663
- ISBN-13978-1455509669
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About the Author
Irene Etzkorn is a worldwide authority simplification. She has built Siegel+Gale's Simplification portfolio, and her clients include the nation's top banks, brokerage firms, insurance companies, utilities and health care providers.
Product details
- Publisher : Twelve (April 2, 2013)
- Language : English
- Hardcover : 256 pages
- ISBN-10 : 1455509663
- ISBN-13 : 978-1455509669
- Item Weight : 15.2 ounces
- Dimensions : 6 x 0.63 x 8 inches
- Best Sellers Rank: #1,104,242 in Books (See Top 100 in Books)
- #544 in Occupational & Organizational Popular Psychology
- #1,798 in Business Decision Making
- #2,382 in Workplace Culture (Books)
- Customer Reviews:
About the authors

Alan Siegel Is one of the best-known figure in the branding industry and a longtime advocate of clarity and simplicity in communications. In 2011 Alan created Siegelvision, a new strategic branding and communications consultancy that champions clarity above all. Alan is also the founder and chairman emeritus of global branding agency Siegel and Gale.
Alan Siegel founded Siegel and Gale in 1969, and over the course of forty years transformed it from a small consultancy into one of the most respected branding firms in the world. While at Siegel and Gale, Alan helped define some of the most iconic brands of our time, working with clients like the NBA, Xerox, American Express, Caterpillar, The Girl Scouts, and many others. Always an innovator, Alan developed the concept of a Brand Voice ™ and was one of the first in the industry to use the Internet as a tool for brand communication. Throughout his entire career, Alan has always been a proponent of clarity and simplicity, and has sought to apply those principles to all of his work
Having experienced the power of clarity in branding, Alan became a major figure in the Plain English movement during the 1970s, and worked with dozens of major financial institutions, the Census Bureau and the IRS to simplify complex legal and financial documents. Alan has written extensively on this subject for the New York Times, The Huffington Post and the National Law Journal, and has talked about simplification on Today, The McNeil-Lehrer Report, CNN and CBS Evening News with Dan Rather, and ABC News with Peter Jennings. Throughout his career, Alan has lectured at major business conferences and universities around the world, and he was a featured speaker at the TED Conference in 2010
To further the cause of clarity, Alan brought his ideas to college classrooms. He served as an adjunct professor of law at Fordham University Law School for several years, where he created and taught a course on writing contracts in plain English, and as an adjunct associate professor at Carnegie Mellon where he cofounded the Communications Design Center.
Although Alan no longer teaches, his desire to give back didn’t end with his foray into education. He currently sits on the boards of several foundations and community organizations, including the Museum of Arts and Design, John Jay College of Criminal Justice, the Nathaniel Wharton Foundation at Columbia Presbyterian Hospital, and the American Theater Wing, where he is a Tony voter.
Alan is the author of a series of personal financial guides for the Wall Street Journal, including the bestseller The Wall Street Journal Guide to Money and Markets. He is also the author of two books of photography, One Man’s Eye: photographs from the Alan Siegel Collection and Step Right This Way: The Photographs of Edward J. Kelty. In 2006, Louis Slovinsky authored Alan Siegel on Branding and Clear Communications, a biography on Alan, his legacy, and his philosophy.

IRENE ETZKORN, a worldwide authority on simplicity, is Chief Clarity Strategist at Siegelvision working closely with Alan Siegel and a handpicked team of simplifiers. Previously, she built the Simplification practice of Siegel+Gale. Her clients include the nation's top banks, brokerage firms, insurance companies, utilities, and health care providers.
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This book provides clear examples of the benefits of simplification. It doesn't purport to present methodologies (which in themselves can be fairly complex), but rather provides a distinct and clear message of the benefits of simplicity.
Irene and Alan provide a breezy read, clearly making their points without exhorting the reader for conversion to simplification in religious overtones. You either "get it" or you don't.
I "get it". My personal business perspective always has been that less is more. Business is always a balance. If you're frozen on which path to take, erring toward the simple path is always a good strategy. And if you don't see a simple vs. complex message in that statement, then this book isn't for you. For the rest of us, it's a nice little treasure.
Simple: Conquering the Crisis of Complexity is the deep breath that all senior executives need to take over a weekend or on a short holiday. Forget about the details you're fighting every day. How can you come back to the business and make everything more simple for everyone involved? Just look at these examples for very strong benefits!
Two thumbs up from me, and I am not a copious reader of business literature. There's not enough time in each day to read everything put out as business guides due to the complexities in business that block our path to success. Ring that bell of irony, ring it hard! Then go simplify your business as a top priority.
One last thought: on the list of death-bed regrets, this one is almost always near the top: "Working so much at the expense of family and friendships." Simplification can help reduce the sting of that regret.
Clearly, concisely and, yes, simply written, this book is a quick and easy read. It should, however, be read a second or third time. The simplification process it proposes is adaptable to any organization at any level. It should be mandatory reading for every executive, manager and government official.
Top reviews from other countries
The majority of this book is spent giving examples of how everything in life has become overtly complicated. Great, think we already knew that, but where are the simple solutions here? The background lead up is reasonably interesting, but then it all falls flat. Five chapters of fluff and a few measly ideas at the end is not going to inspire anybody other than the casual reader who dreams of a simpler way of life. This rather begs the question : what good is a toolbox, when there are no tools inside?
So to sum up, if you are looking as to how to make your life easier and less complicated, this is not the book for you.Simple!
A quick read but it creates wonderful insights how to deal with complexity in our real world.






