Top critical review
379 people found this helpful
Disappointed with terrible customer service from Calpalon
on July 18, 2010
I invested in this set almost 4 years ago. I had this set for less then 2 years when I noticed that some pans were showing signs of peeling. I never washed the pans in the dish washer and I only own bamboo and plastic utensils so I knew the peeling was not from my neglect. I called the Calphalon customer service number and was told I would need to ship the entire set back (at my own expense). I was told it would take 6-8 weeks before I would be notified whether or not the cookware was going to be covered under the warranty. If the cookware was not going to be covered I would be responsible for return shipping on the cookware set. NOT the kind of customer service I would expect from a company as well known as Calphaon. I have purchased cheaper cookware at a big box store and had it last longer then 2-4 years. I will have to replace this cookware and will not be doing it with any products in the Calphalon line.