Top critical review
12 people found this helpful
3rd times the charm... I think.
on February 24, 2016
I bought this because the video I watch made this machine seem so grand. When it got delivered I was anxious to use it so I opened it, turned it on, and it asked me to press the thread cutter button. I press the button and it began to make a loud grinding noise. I thought immediately that I have done something wrong. So I look over the startup instruction in the manual again to see if I missed something, I hadn't. I called singer to see if they knew what was going on, they had no information for me, it was as if she had no knowledge of the product at all. I called amazon, they were courteous as always (great customer service) they sent me a replacement. I opened the replacement, it worked fine out the box. I was enjoying the machine like I knew I would, but a week later it would no longer sew. The upper thread would no longer pull up the bobbin thread, and when it did it was just a tangled mess. I thought this is not possible, this machine seemed so grand and it just would not work for me. I began to question was I suppose to buy the machine, I thought that it was not meant for me to buy the machine. I called Amazon again (great customer service again) they sent me a replacement again, I am now on machine 3 and hoping that I have more success with this one. When the machine works its amazing, however when it don't it really doesn't. You might ask about my ability to operate the machine. I am not a beginner sewer I have an been sewing for years, and maintain the operation of an online business, where my own work is the only inventory, so its not operator errors by any means. This is review is not to degrade the singer brand all of my products are singer, its merely and insight as to what I experience with my purchases. Hope this helps.