Top critical review
21 people found this helpful
Lovely to look at but flawed.....
on May 6, 2011
My husband was so happy to get this watch for his birthday 6 weeks ago. The rose gold plated bezel was the perfect complement to his artisan wedding band that has rose gold details. A lover of Skagen watches also because he hates big heavy metal watchbands that accompany most men's metal watches, he was delighted to add this, a 4th, Skagen watch to his collection. Having only worn it a few times this past 6 weeks since I gave it to him (and only for business or dinner events), he took it to Chicago for a conference. Sometime during that short stay the bezel (Skagen calls it the 'case') developed spots on it. I had read that some had experienced some chipping of the black off the band but Amazon's price and return policy was such that I decided to chance it. He was very disappointed and I was unsure what to do.
I first contacted Skagen. Got a nice return call from them & called them back promptly. After getting my $$ for a band replacement on another Skagen watch I questioned 'Louis V.' about this watch's problem and return. He got pretty belligerent with me when I asked him to reiterate what I needed to do on this nearly new watch. He wanted proof of purchase, me to ship it to them with $$ for return shipment back to me, after a close inspection of it they would determine if they would honor the warranty or if my husband was somehow to blame. I responded again that given how new the watch, how was it that I was still going to have to pay to all shipping costs and not know what the potential outcome might be?? He was extremely rude.
I then contacted Amazon and with a quick return call by a helpful customer service person, an instant email with a shipping label to return it to them and another email upon receipt by them and another when my refund was being processed ~ so simple...Thanks Amazon! I had bought this watch directly from Amazon, but they do not directly sell this same watch anymore....Lovely, but flawed ~ I would proceed with caution if you are considering this watch or any direct dealings with Skagen.