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The IT Skeptic Looks at CMDB Paperback – April 14, 2009
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About the Author
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Although he works around the ITIL industry, he is self-employed and his future is not dependant on ITIL - he has nothing to sell you but the ideas in this book. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.
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The biggest take-away from the book is that any time I get the sneaking suspicion that there really aren't best practices -- let alone standards -- for the real nitty-gritty of building a CMDB, that suspicion is justified. The author puts your feet on the ground and takes a hard look at how easily money can be wasted on CMDB, how few companies have successfully built one, and how so many people are confused about what a CMDB even is. The biggest confusion the author points out is that too many people approach their CMDB like an asset database when really the two things serve very different purposes.
The book is short, I wouldn't be surprised to find the same amount of content in a lengthy online article. For that reason and because the book is somewhat poorly edited I am removing a star from my review.
Nevertheless I recommend this book to anyone attempting to build or justify building a CMDB.