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Sling Media Slingbox PRO-HD SB300-100 (Old Version)

3.9 out of 5 stars 570 customer reviews
| 35 answered questions
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  • No monthly fees
  • Streams High Definition video Around the house or over the Internet (requires minimum 1.5mbps upload)
  • Multiple inputs Up to 3 devices
  • Built-in Tuner ATSC/NTSC/QAM
1 new from $248.87 9 used from $60.00 2 refurbished from $269.99

There is a newer model of this item:

Slingbox 500
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$218.99
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Product Information

Product Dimensions 14.4 x 3.9 x 9.7 inches
Item Weight 5 pounds
Shipping Weight 5.8 pounds
ASIN B001EZRJZE
Item model number SB300-100
Customer Reviews
3.9 out of 5 stars 570 customer reviews

3.9 out of 5 stars
Best Sellers Rank #30,142 in Electronics (See Top 100 in Electronics)
#861 in Electronics > Computers & Accessories > Networking Products > Streaming Media Players
#7,235 in Electronics > Televisions & Video
Date first available at Amazon.com August 28, 2008

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Reviews

Top Customer Reviews

2.0 out of 5 starsFailed after 100 days; More $ to get support
By J. K. Tappe on October 12, 2009
Verified Purchase
I wanted to review this product's feature set and its ease of setup or its compatibility or some other attributes. However, I could not: mine failed after only 100 days of ownership. And I couldn't initially get it fixed by Sling because they told me they only support it for 90 days. I guess I'm old-fashioned in that I expect products to last more than three months before they fail. I also expect companies of those failed products to stand behind them.

UPDATE ONE MONTH LATER: Sling was now willing to honor the warranty on my Slingbox....but only if I paid them $50 more for an extended warranty. Yes, even though my product was well within the one year warranty. Only if I paid them more money would they answer my calls or e-mails asking them to replace my unit.

Anyone considering this product should add $50 to the purchase price when evaluating its worth to you. The product essentially comes with a mere 90 day warranty--you must pay extra after that. Sling should be upfront, adding that $50 to the list price and providing good support. But I guess that's not how they do business.

UPDATE ONE YEAR LATER: After stewing over the extra $50 for months, I opted to pay it so I could move forward and actually have a working SlingBox. I will give Sling credit: Once you pay them their extra $50, they do support you. They stayed on the phone with me at length, connected in remotely, and didn't hesitate to send a replacement unit for my failed one.

I did require support after receiving the new unit because no installation instructions were included and their software is not all that smart. It should have recognized there was a new SlingBox on my LAN and proffered "Do you want to configure the unconfigured SlingBox?Read more ›
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1.0 out of 5 starsHorrible customer/technical support. Only 90 days warranty!
By W. Munro VINE VOICE on June 19, 2009
Verified Purchase
Overall, I have been pretty happy with the functionality of this product over the last 9 months. Other reviews have covered the features well, so I'd like to focus on the customer support/warranty side of things, which is an important consideration.

In order to use access the video from your Slingbox remotely (when away from your home), Sling has created the concept of an online "sling account" which stores your Slingbox access information on the internet.

As far as I can tell, once you leave your home network, there is no way to access your slingbox signal, without logging into your sling account. This is basically a website, that you log into with email/password, and designate which slingbox you want to watch.

I recently ran into a problem where my email address changed (they require you to login into your slingaccount with your email address rather than a userid), and I needed to update it on my slingaccount. After MUCH searching, all I could find was a way to change my password, but no way to change my email address.

So, I found the "contact us" email link, and fired off a quick request to "please let me know how to change the email address on my sling account".

What I received back was really shocking. Honestly, I have been buying electronics, web services, etc for a long time, and have never received as outrageous of a reply as this.

The response was basically:
- We checked your account, and you purchased your slingbox over 90 days ago, which makes it outside our warranty.
- Therefore, in order for us to resolve you issue, you will need to pay us $29.99 per incident.
- OR you can pay us $49.99 for 2 more years of support.

Are you kidding me!Read more ›
23 Comments 321 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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1.0 out of 5 starsAVOID - SlingMedia doesn't support warranty
By Michael on March 31, 2010
I was a happy users for about 11 months. Oh - it was a pain to setup some times. They tricked me into buying the HD version when they still don't support HD on the Mac OS/X. (They had an upgrade program and claimed my older Slingbox wouldn't be supported anymore which turned out not to be true.)

But today, about a week before the 1 year hardware warranty is set to expire the box just quit. No power light, no network lights - the box doesn't do anything. Clearly a hardware issue or a bad power supply.

However when I follow the directions on the SlingMedia website to get an RMA to return the defective hardware, I was told I need to pay $29.99. I said it is still under warranty - you cannot charge me. The person said it was $29.99 to talk to them. I asked if it turns out to be a hardware issue - which it clearly is, would I get refunded? No was the reply. There is no escalation path.

Consumers should not have to pay to have warranties honored. SlingMedia is no longer a company I respect or can recommend. I highly recommend everyone avoid this company.
13 Comments 279 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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1.0 out of 5 starsVery disappointed......
By foko on February 8, 2010
Verified Purchase
My first impression of the Slingbox was "hey, this thing is great." It was relatively easy to set up and worked reasonably well, though it did not really support HD on the Macintosh platform. After several months of relatively carefree use, I did a software/firmware update recommended by Sling. Since then, my Slingbox has been essentially useless. The streaming speeds are now so slow, that the video and sound quality are not watchable.

The biggest disappointment, however, comes in the form of lack of support. Despite the "firmware upgrade issue" being all over the internet billboards, Sling will not acknowledge the issue. Additionally, after the initial setup support from Sling, they charge you just to talk to a human in support. Those who have tried this have found that since Sling doesn't acknowledge the problem, they can not help the caller and suggest that the hardware is defective......and the suggestion from them is to BUY a new Slingbox. Unbelievable really.

Unfortunately for us, there is no equivalent hardware out there.

Buyer beware......do not expect any support from this company if you choose to buy their equipment.
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