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Sling Media Slingbox SOLO (SB260-100) (Old Model)
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- Watch your HDTV anywhere on your laptop or mobile phone with no monthly fees
- Watch and control a high-definition or standard definition A/V device, such as a DVR, cable set top box, satellite receiver or DVD player.
- Full set of pass-through connections for easy integration with virtually any A/V device.
- Clip+Sling ready. Use your Slingbox to clip segments of your favorite TV programs and share them with friends and family online.
- Supports Windows XP/Vista, Mac and Windows Mobile, Symbian or Palm OS-based mobile devices.
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This item Sling Media Slingbox SOLO (SB260-100) (Old Model)
|Shipping||—||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Available from these sellers||BeachAudio||Amazon.com||Amazon.com||Mediasonic Store||Amazon.com|
|Connectivity Technology||Wired||Wired||Ethernet and MoCA||Built-in Wi-Fi||Wireless||Built-in Wi-Fi|
|Item Dimensions||9.6 x 11.6 x 3.5 in||7 x 4 x 1 in||6.12 x 6.12 x 1.25 in||2.7 x 8 x 4.3 in||1.6 x 6.1 x 8.7 in||14.2 x 7.4 x 2 in|
|Item Weight||2.2 lbs||1.5 lbs||0.78 lb||0.7 lb||1.3 lbs||3.7 lbs|
|Internet Applications||Digital video broadcasting, Digital audio broadcasting||.||Netflix, Amazon Prime, Hulu Plus, Pandora, Vudu||Netflix, Amazon Instant Video, Pandora, Vudu, YouTube||Browser||Amazon Instant Video, Netflix, YouTube, Vudu, Pandora|
|Total HDMI Ports||—||0||1||1||1||1|
|Total Usb Ports||—||1||1||2||1||2|
The Slingbox SOLO incorporates high-definition component, S-Video and composite video inputs as well as outputs, making it compatible with just about every HD or standard-definition satellite receiver or set-top boxes and DVRs on the market. The Slingbox SOLO is the perfect companion for your DVR, cable box, satellite receiver or DVD player. With the ability to watch and control your favorite TV source, the Slingbox SOLO ensures that you can enjoy your TV entertainment anywhere.What's in the box: Sling Box Slingbox Solo Internet TV Broadcaster, AC Adapter, Ethernet Cable, Quick Start Guide, Composite AV Cable, Remote Control IR Cable and 1-Year Limited Warranty.
From the Manufacturer
Slingbox turns your PC, Mac, tablet or smartphone into a TV.
Never miss your home TV shows, regardless of where you are. Take your TV with you on the road. Easily connect the Slingbox SOLO to practically any one of your home-theater sources and watch your standard-definition (SD) or high-definition (HD) TV shows, sporting events or special programs on your PC, Mac, tablet or smartphone* over the internet, from anywhere in the world.
Connect to one HD or SD source in your home theater, such as your DVR, digital cable set-top box or satellite receiver.
Take complete control of your TV via the web with the comprehensive and easy-to-use on-screen remote control and electronic program guide (EPG).
Sit Back and Enjoy
Watch your favorite shows in crisp SD quality over the Internet via your PC, Mac, tablet or smartphone—from anywhere, anytime.
No Monthly Fees
Watch and control your TV and its programming on your compatible device with no monthly subscription fee.*
*Download sold separately. Additional fees from your mobile provider may apply.
Getting Started with Slingbox SOLO is Simple
- Connect the Slingbox to an A/V source, such as a DVR, cable set-top box or satellite receiver (The Slingbox is compatible with just about any AV source.)
- Connect the Slingbox to your home network (If your router is too far from your Slingbox for a direct connection, use the SlingLink TURBO or another Ethernet bridge for connectivity.)
- Fire up your PC or Mac computer from your home-network connection, complete the Slingbox setup and enjoy your very own home theater on your PC, Mac, tablet or smartphone.
What Devices Can I Connect?
- Basic Cable TV Set-Top Box
- Digital Cable Set-Top Box
- DVRs (such as TiVo, Comcast, ReplayTV, DISH or one provided by your cable/satellite provider)
- Blu-ray Disc™ Player/Recorder
- HD Component Input Support with Resolution Up to 1080i
- Satellite Receiver such as DIRECTV or DISH
- Video/Security Camera
- Windows Media Center
What do I need to watch on my laptop?
Watch and control your TV directly from Slingbox.com. Using Firefox, Internet Explorer or Safari, you have complete access to your Slingbox and its connected cable box, satellite receiver or DVR. You get a virtual remote control as well as a searchable TV guide—all without downloading or installing desktop software.
Virtual Program Guide and Remote Control
View all of your television programming with the virtual program guide. With the on-screen remote control, change channels, pause, fast-forward or rewind and set up DVR recordings.
Popup Video Player
Multitask while watching your TV, or if you prefer, watch your TV in full-screen mode.
PC and Mac Support
Access your Slingbox from any high-speed Internet-connected PC or Mac laptop or desktop.
What do I need to watch on my smartphone or tablet?
With SlingPlayer software (sold separately) watch your TV and all of its programming on your iPad, iPhone, BlackBerry, Android phone, Android tablet, Windows Phone, Palm OS or Symbian mobile devices.
Full Control of Your Home TV
Control your programming with easy-to-use menus and shortcuts on either a touch screen or navigational interface. Easily change your TV channels, navigate program guides and schedule recordings on your DVR.
Easy Access to a Wide Range of Devices and Programs
Control your digital cable box, satellite receiver, DVR or DVD player. Access music channels or video on demand.
High-Quality Viewing Modes
Enjoy stunning full-screen video. Switch to audio-only mode to save bandwidth or battery life. Adjust the video display size or aspect ratio. (Audio-only mode and adjustable video display size are only supported on select devices.)
Take Advantage of High-Speed Mobile Internet Connectivity
Access your television programming over a high-speed 3G, 4G or Wi-Fi connection. (Check your mobile device and service for supported connectivity options. Some Android phones and tablets support 4G connections. The iPod touch only supports Wi-Fi connections.)
Top customer reviews
As others here have pointed out: when this thing works, it WORKS! The picture looks great, and the convenience of accessing your TV via the internet, from anywhere in the world, can't be overstated.
However, there are a lot of times when it just doesn't work. Something about this technology is still just horribly glitchy; the video is often badly pixellated, we have to fight tooth and nail to change a channel, and there are frequent spells of "unable to connect" errors that completely shut us out of the system. When we encountered the first bugs a few months after we got the Slingplayer, we opted to pay for the "extended warranty" which also entitled us to constant customer service (despite our irritation at having to pay extra for something that the company should really be doing anyway). However, thank goodness we did - if we hadn't bought the extra warranty, we would have been simply outta luck.
The good news is that if you've paid for the warranty, the support staff WILL work with you to try and get your problems fixed, sometimes staying on the phone with you for hours, patiently trying every solution they can think of. In the event that you can't find a solution, they are pretty quick to send out replacement parts - perhaps a new power cord, or an entirely new Slingbox. But unfortunately you will likely have to go through this process every few months in order to maintain a working setup. I don't know how or why, but periodically this thing just gives up, and you probably won't enjoy the guessing game of "what on earth is wrong now" that you'll have to play.
It feels like I have spent as much time trying to fix this thing as I've spent actually watching TV with it. For something so promising to turn out so faulty is a huge disappointment, and I can't say I'd recommend this struggle to anyone else.
If customer service is of any value to you whatsoever, look elsewhere for another TV placeshifting product. I don't know that I can adequately put into words my dissatisfaction with this company, but I'll try.
As you probably already know if you've done any research about the Slingbox ecosystem, the company requires that you pony up $29.99 each for its iPhone and iPad apps. They refuse to make a universal app for iOS likely because they want to maximize their various revenue streams, I understand that. Now, the iPhone app does run on the iPad so it's not a requirement that you buy the iPad app if you already have the iPhone app; but the iPhone app running on the iPad is a far from optimal experience.
In my household alone, we've spent $120 for four copies of the SlingPlayer app. One for the iPad, one each for two different iPhones, and one for an Android device. Now, paying almost as much for apps as I did for the Slingbox Solo itself is insulting enough. What's doubly insulting is that the money obviously isn't regularly going toward continuing to improve the apps. The reason I say this is that the iPhone 5 was released just over four weeks ago. iOS 6 was released just over five weeks ago. The SlingPlayer app (despite being the most expensive app on any of my family's devices) still hasn't been optimized for the iPhone 5. The company is saying that an iPhone 5-optimized app will be released the first week of November.
To add insult to injury, around the time iOS 6 was released, the company decided to arbitrarily disable high-quality streaming for all of its users with no warning or no explanation as to why. I can't remember if this happened just before iOS 6 was released or at the same time as the release, but it's been a problem now for over 5 weeks. The company says they're working on a firmware update that will restore high-quality streaming for Slingbox Solo owners. They say it will be released by the end of October. They have one week, and I'm not optimistic they'll come through for their customers.
The thing that annoys me the most is that Sling Media has an Apple developer account. They obviously have at least one iOS developer. Why their developer(s) weren't prepared for the release of iOS 6 and the iPhone 5 is beyond me. It seems that they just started testing their apps for iOS 6 compatibility after iOS 6 was released to the public. For a company that charges $30 for EACH of its iOS apps, that is inexcusable! The same goes for iPhone 5 optimization. They had a full week to optimize their iPhone app for the iPhone 5 after it was announced and before it was released. Why are they saying an iPhone 5-optimized app won't be ready until the first week of November? Hundreds of other iPhone app developers have already gotten this done.
I'm extremely leery of the firmware update that's supposedly coming to re-enable high quality streaming on my Slingbox Solo. If you look at the company's "support" forums, they're littered with people complaining that past firmware updates bricked their Slingboxes. I'm sure the company will charge me $30 for support if THEIR firmware update bricks MY Slingbox since I've had it well past the one year warranty period. Their app "warranty" is even more abysmal. You get 90 days of support for any of their $30 apps, and the clock starts the day you purchase the app. If, six months later, the app is suddenly crashing and you want to talk to a human being at Sling Media over the phone, you'll have to pay $30 to have the unpleasant experience of dealing with their inept support team.
The fact that this product was able to make it onto retail store shelves is probably the only reason the company is still open. I haven't checked out their offices on Google Street View, but I wouldn't be surprised if they're in a big, abandoned warehouse type building with broken windows and rusty doors. I know most, if not all, of their programmers are off-shore; and their support people I've spoken with seem like they hate their jobs. I can't blame them since Sling Media probably treats its lower level employees about the same way they treat their customers: get them in the door and then abuse them (and their wallets) until they quit.
Original review (February 2012):
I purchased the Slingbox Solo in October 2009. It worked beautifully until the last two months. I'm using it with two iPhone 4 handsets, as well. In December 2011, Sling released an update to the iPhone app and consequently, the app crashed after anywhere from 30 seconds to 15 minutes of streaming. About one out of every ten times, the app wouldn't fully crash but would throw the "Make sure your iPhone and the Slingbox are connected to the internet" error.
After a few weeks of putting up with a mostly unusable product, I decided to post at Sling's support forum about my problem. A few days after I posted, I received a canned response from a Sling employee directing me to read their FAQ on the Slingbox Solo. I've now perused their support forum extensively and it would appear that Sling employees simply copy and paste a number of different canned responses and don't offer any real help 99% of the time. In order to get real help, you have to call their California offices. If your product (either hardware or mobile app) is more than 90 days old and you haven't purchased an extended warranty, they will tell you that they won't help you unless you pay $29.99 per incident for support.
I called several weeks ago more to file a bug report with the mobile app and ran into two "floor managers" who were less than helpful. Following that experience, I took to the internet to write a few scathing reviews of my experience with the company. A few days later, I discovered through my own testing that if I downgraded to the previous iPhone app, my Slingbox content was suddenly watchable again. I posted my "fix" on the sites where I had previously ranted, and a few days later, the mobile product manager for Sling sent me an e-mail inquiring about the problems I was having.
I will say that the mobile product manager has been helpful in the week and a half or so that we've corresponded via e-mail. Up until yesterday, he was having me test a development release of SlingPlayer Mobile for iPhone that seemed to fix the problem with the app crashing. However, after installing the development release, I ran into an issue where I couldn't stream on "Auto" or "HQ" (high quality) resolution without getting the error on my iPhone that the connection to the Slingbox had been lost. The error would occur anywhere from 15 seconds to 5 minutes into streaming typically. The strange thing was that I could stream on SQ (standard quality) on my phone with no problems whatsoever.
Two days ago, the product manager advised me that he wanted to have the team in India connect to my Slingbox to do some testing. I tried to connect into my Slingbox from a computer on the LAN where the Slingbox is located because I wanted to change the password before I gave them access. I discovered that the Slingbox was visible on the network, but when I tried to connect to it through the web interface, I got an error that there was a problem connecting to the Slingbox with no details or error code given. I decided to have someone on-site do a hard reset on the Slingbox. When that was done, I had the same results as before when trying to connect to the Slingbox from a computer on the same LAN. I could see the Slingbox both on the network and in the web interface, but when I tried to connect to it through the web interface, I got an error that there was a problem connecting to the Slingbox. Now, I have a Slingbox Solo that is useless because it can't be configured from a machine on the same LAN; and since a hard reset was done, all of my remote control configurations were wiped. I can still connect in from outside the Slingbox LAN using the default admin password that's set when the box is shipped ("admin"), but since the remote control configs are gone, I can't control the equipment connected to the Slingbox. Also, I have now lost the ability to connect to the Slingbox on my iPhone completely; yet I can still connect in from my computer. Both my iPhone and laptop are on the same network which is outside the Slingbox LAN. I can only assume that the problem I'm having stems from faulty capacitors in the Slingbox Solo that tons of people have reported.
I told the product manager in an e-mail that I suspect I'll have to purchase a new Slingbox Solo now. I've babied this thing from day one (as I do with all my electronics). There's certainly no way that hardware abuse or harsh environmental conditions caused the Slingbox Solo hardware to fail; and doing a hard reset shouldn't have made the issue worse if the problem was related to a software/firmware glitch. I'm waiting to see if they'll offer me a deal since I've been working with them for several weeks regarding the stability of their iPhone app; but I doubt they'll give me a deal based on the myriad of complaints out there about their customer service. I give the product two stars for now because it worked well for just over two years, but for $160 a pop (plus $90 total for the mobile app on three phones), this product should last longer than it seemingly does.
The company is now offering a three-year warranty on hardware plus phone support for an additional $50 when you purchase a Slingbox from them. At first glance, it sounds like a decent deal; but you're already paying $20 more for the Slingbox if you buy it direct from Sling as opposed to from Amazon. I personally don't think it's worth the extra $70 total to get a three-year warranty. The warranty is only as good as the company standing behind it, after all; and unfortunately, I could envision getting into an argument with Sling about whether or not my Slingbox was covered under the warranty even if I purchased the three-year warranty. Sling could take a lesson from companies like Apple that look at the big picture and routinely make repairs and give replacements they don't "have to" at little or no charge in order to keep a customer coming back. It's obviously a strategy that's working for Apple.
I've looked at the Monsoon Vulkano offerings, and I would pull the trigger on one of those except for the fact that their iPhone app doesn't seem to support TV out through the Apple Digital AV Adapter. There are several posts on the Vulkano support forums with people clammering to have that feature. Yes, I know I can jailbreak my iPhone and install the TV Out app from Cydia, but I'd prefer to have the app support TV out natively so that I can install the latest iOS when it comes out without having to wait for the jailbreak teams to find a new exploit. "Placeshifting" our TV has become something my family is accustomed to doing; so one way or another, we're going to have to take the plunge and purchase either another Slingbox Solo or one of the Vulkano boxes. For now, it appears likely that I'll be buying another Slingbox; but buyer beware that the product will, in all likelihood, fail on you sooner rather than later.