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Comment: There are no markings on book - all text is legible. Book just has minor and very limited wear. Spine has no crease and binding keeps all pages intact. Pages have no perceptible wear - there is not a crease on any page. Covers have no edge wear and minor corner wear; there is a very subtle and mild 4 ½ bend (not very noticeable) across the lower corner of the back cover. INCLUDES AMAZON SHIPPING, CUSTOMER SERVICE, AND RETURN POLICY.
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Small Talk, Big Results: Chit Chat Your Way to Success! Paperback – October 30, 2010

4.0 out of 5 stars 28 customer reviews

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Editorial Reviews

From the Author

Small talk isn't rocket science! 
It is a learned skill that can be greatly improved with practice.  And, like many skills, the better you get at it, the more fun it is and the more fun it is, the better you get at it.  Got that?

It is my hope that by reading and re-reading this short book from time to time that you will increase your ability to chit chat your way to success!

I have tried to write a book that is interesting, practical and concise.  I didn't want to write one of those books that have a lot of "fluff" just to make the book seem more "important."  I'm pretty sure most people could read the whole book in an hour, but will want to review it from time to time, or target in on specific skills.

About the Author

Diane Windingland, founder of Small Talk, Big Results!, speaks for organizations that want to help their people have better conversations and ones that matter most. www.smalltalkbigresults.com
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Product Details

  • Paperback: 76 pages
  • Publisher: Small Talk Big Results; 9/30/10 edition (October 30, 2010)
  • Language: English
  • ISBN-10: 0983007802
  • ISBN-13: 978-0983007807
  • Product Dimensions: 5 x 0.2 x 8 inches
  • Shipping Weight: 4.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Best Sellers Rank: #257,093 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By M. Webb on November 17, 2010
Format: Paperback
"I used to hate small talk. To me, it was nothing more than blah, blah, blah...I thought it was a waste of time. And, I wasn't very good at it."

Anyone who thinks the opening line of Small Talk, Big Results! describes them, raise your hand. You can't see it but I'm sitting here waving my hand in the air! In theory, I knew about networking. I had the business cards, the firm handshake, and the sparkling smile. I just didn't know how to get people to talk about more than where the bathroom was or how nice the weather had been. So Small Talk, Big Results! is the book I'd been waiting for all my life.

Two words say it all: small talk. This book not only tells you why small talk is important but it gives you some concrete lessons: what to say, how to say it, some examples of what NOT to say directly from conversations Windingland eavesdropped on, how to get yourself out of trouble when you say something stupid. Introductions, memory tricks, business cards, body language, international rules--it's all there.

This book is divided into short chapters each focusing on a necessary skill. Windingland has filled the book with funny, personal stories and easy tricks that make this a quick read that you actually remember after you've closed the book. She takes a big idea like "make a personal connection" and breaks it down into practical steps. She also brings up things you may never have thought about before such as body language. I'm giving this book to my college aged daughter and think everyone high school aged and older should read it.
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I'm somewhat of an introvert--it's really hard for me to go somewhere and start talking with people. I am really big into online networking through social media. Offline networking sort of scares me. Then I got this great book and realized my problem was simply that I did not know what to do.
I read the book within 24 hours and then the next time I was out in public, I started doing the easy steps that Diane lays out in her book. Wow! I found #1 that I was not nervous, #2 I had great energy because I felt I knew what to do, and #3 because of that it seemed liked people wanted to talk to me. I did not really have to sit lonely and not know what to do. It was a 180 turn on how I felt and what I accomplished compared to some past offline networking experiences.
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Sometimes if one has nothing nice to say, perhaps one should say nothing at all. So, I will start with the nice things. This book provides some nice tips for starting and keeping a conversation rolling and how to tell a story. Windingland explains how to use conflict and how to limit unnecessary background to keep a story compelling. Empathy and asking open-ended questions can keep a conversation fresh. And, Windingland also provides some handy acronyms for networking. But, good luck remembering them when you are in the game.

Most of the advice, however, was mundane, incorrect, or outright painful. For example, "So what's the big secret to getting other people's business cards? ASK!" Gee, thanks. I think even the most introverted among us can get that far. And, sorry pop-psychology fans, but folding one's arms is not inherently a sign of defensiveness or indifference. Some people just like to fold their arms. Finally, her advice to use the "name game" at networking events is just shy of outlandish. Can one imagine walking into a business mixer, grabbing 10-20 random people, and sitting them down so that you can play the name game to memorize their names? Good luck with that.

The book's quick read is the main saving grace. One should be able to remember a few quick tips before a networking event by browsing the book without trying too hard. The book may work well in conjunction with Windingland's speaking events. It seems trite and a bit shallow as a standalone effort. I had high hopes, but it left me wanting much more.
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I thought that this book was good because it immediately touches on a few tips to get you to small talk with others. I found that some tips and quotes were useful and I felt comfortable engaging with others.

I've always had a serious issue speaking with others, let alone having small talk. It's strange because I come from a family of social butterflies; my mom is a waitress, dad is a tour guide and brother is a salesman. I guess I'm quite the oddball of the family in regards to socializing (I'm a programmer). Aside from my pool of friends and family, it was always difficult for me to talk to others because I've always been naturally shy and timid.

However, the book teaches you some tips to be comfortable when speaking with others. At 70 pages you can finish it in one afternoon. I highly recommend this book if you need some pointers. If you implement some of the tips presented from the book you will see immediate results. My only criticism is that though the book is excellent at providing strategies, it doesn't necessarily pinpoint the issue. Of course that is up to the individual to discover and ultimately solve. But most of the tips felt like short-term strategies rather than long-term solutions. Don't expect to become a motivational speaker overnight. On the flip side, becoming a better speaker and talker is a life-long practice. The book certainly lays out the foundations to walk that path if you chose to. With practice I've seen myself engaging better with others and avoiding that dreaded awkward silence.
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