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Smart Indoor Security Camera - Netatmo Welcome, Gold

3.4 out of 5 stars 361 ratings

$189.99
This item is certified to work with Alexa
WORKS WITH ALEXA
Add voice control by combining with a screen Alexa device
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  • “Alexa, show the front door camera.”

Total Price: $254.98
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Purchase options and add-ons

Brand Pass & Seymour
Model Name Smart Indoor Security Camera - Netatmo Welcome
Connectivity Technology Wireless
Special Feature Night Vision, Motion Sensor

About this item

  • Mounting type: Surface Mount

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Smart Indoor Security Camera - Netatmo Welcome, Gold
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From the manufacturer

k

Smart Indoor Camera

Receive alerts in real time and take action if an intruder enters your home

r

r
Our commitment

Since its launch in 2012, Netatmo has been committed to designing products that are:

  • 100% INCLUSIVE: no subscription fees or extra costs
  • 100% SECURE: data protection and privacy guaranteed
  • 100% UPGRADEABLE: free upgrades and features added regularly

Don’t be disturbed for a false alarm !

Stranger, family member, or pet? Receive only useful notifications thanks to facial recognition and your Netatmo Indoor Camera’s “pet detection" feature.

  • 1080p Full HD Video
  • 130° field of view
  • IR night vision
  • x8 Digital zoom into videos
  • Encrypted microSD card included
  • Optional storage : Dropbox/FTP

e

The satisfaction of feeling safe in your home

Familiar or unfamiliar face? With facial recognition and immediate break-in notification, take action only when necessary.

e

Protect your family’s privacy

The Indoor Camera does not monitor your family - it spots intruders. Using built-in facial recognition, the Indoor Camera records familiar faces and disables notifications and video recordings of them.

e

Installing your Indoor Camera is child's play

You don't have to be a DIY expert or technical wizard to install your Netatmo Indoor Camera correctly. You just need a plug socket for power, Wi-Fi to use it remotely, a smartphone to download the app, and a few minutes to spare!

e

Complete protection for your home

For an extra layer of security add to your Camera :

  • Smart Door and Window Sensors
  • Smart Indoor Siren

e

Access to all features

There are no hidden fees with Netatmo. All Indoor Camera features as well as video storage are available at all times without subscription.

e

Free Video Storage

Free and secure video storage: Storing your videos is free and secure on the included microSD card, with the option of using your FTP server, your Dropbox account as additional storage or Icloud (Homekit Secure Video).

works with

Compatibilities

Benefit from Apple HomeKit, Homekit Secure Video, Google Assistant and Amazon Alexa compatibility. Use voice control and create scenarios with other smart devices.

e

Data Protection

The Smart Outdoor Camera with Siren with Siren uses bank-level, end-to-end encryption to ensure the highest level of protection for your videos. Identification data and video footage is yours alone.

Weather Station by Netatmo, NWS01
Smart Video Doorbell by Netatmo, NDBUS
Security Camera Indoor by Netatmo, NSC01US
Security Camera Outdoor by Netatmo, NOC01US
Smart Indoor Air Quality Monitor by Netatmo, NHCUS
Customer Reviews
3.6 out of 5 stars 1,444
2.8 out of 5 stars 73
3.4 out of 5 stars 361
3.8 out of 5 stars 342
3.8 out of 5 stars 73
Price no data no data $189.99 $269.99 no data
Type Weather Station Doorbell Indoor Camera Outdoor Camera Air Monitor
Night Vision No No
Alexa Compatible No
Weather Resistant No No No
Real-time Alerts

What's in the box

  • 1
  • Product information

    Indoor/Outdoor Usage Indoor
    Compatible Devices Smartphone
    Power Source Battery Powered
    Connectivity Protocol Wi-Fi
    Controller Type Android
    Mounting Type Surface Mount
    Video Capture Resolution 1080p
    Color Gold
    Number of Items 1
    Included Components 1
    Number of Channels 2
    Wireless Communication Technology Wi-Fi
    Form Factor Box
    Viewing Angle 130 Degrees
    Material Aluminum
    Wattage 10 watts
    Item dimensions L x W x H 1.8 x 1.8 x 6 inches
    Batteries Required? No
    Item Weight 14.08 ounces
    Field Of View 130 Degrees
    Low light technology Yes
    Alert Type Motion Only
    Room Type Office, Kitchen, Living Room, Bedroom, Classroom, Study Room, Hallway
    Light Source Type Infrared
    Video Capture Format AVI
    Unit Count 1.0 Count
    Effective Still Resolution 4 MP
    International Protection Rating IP65
    Maximum Webcam Image Resolution 4 MP
    Control Method App
    Global Trade Identification Number 03700730500616
    UPC 700730500619
    Product Dimensions 1.8 x 1.8 x 6 inches
    Item Weight 14.1 ounces
    ASIN B00X5X1XPU
    Item model number NSC01-US
    Batteries AA batteries required.
    Customer Reviews
    3.4 out of 5 stars 361 ratings

    3.4 out of 5 stars
    Best Sellers Rank #1,689 in Dome Surveillance Cameras
    Is Discontinued By Manufacturer No
    Date First Available June 9, 2015
    Manufacturer Legrand Pass & Seymour

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here. [PDF ] User Guide Manual [PDF ]

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    Smart Indoor Security Camera - Netatmo Welcome, Gold


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    Product Description

    Protect your home with EFFORTLESS SETUP in a few minutes: place the camera indoors, facing your entrance, plug it in and download the app.

    Customer reviews

    3.4 out of 5 stars
    361 global ratings

    Review this product

    Share your thoughts with other customers

    Customers say

    Customers praise the security camera's facial recognition capabilities, with one noting it can recognize faces from 15 feet away, and appreciate its value for money with no subscription costs. The video quality receives mixed feedback, with some praising the 1080p resolution while others find it sub-par. Setup experiences are mixed, with some finding it easy to use while others struggle with initial configuration. The camera's motion detection feature frequently sends alerts, and customers report significant video lag of 10+ seconds. Moreover, connectivity issues are common, with the device frequently disconnecting from networks.

    66 customers mention "Facial recognition"47 positive19 negative

    Customers praise the security camera's facial recognition capabilities, noting it works well indoors and accurately identifies people, with one customer mentioning it can recognize faces from 15 feet away.

    "This camera is the only one on the market that recognizes faces, which is a great feature that dramatically reduces the amount of alerts you would..." Read more

    "...the only WiFi-connected camera with both local video storage and face detection, and it’s well-reviewed...." Read more

    "...The Netatmo Welcome recognizes up to 32 different faces. The more times that it records a person, the more accurate it gets...." Read more

    "...Facial recognition also only works close up, which means the location I have it in leads to practically no successful recognition...." Read more

    18 customers mention "Value for money"18 positive0 negative

    Customers find the security camera offers good value for money, appreciating that it comes without subscription costs.

    "...sends the CORRECT alerts to your phone, mac or pc, with no monthly service fee...." Read more

    "...all the videos are stored in an SD card in the device there is no additional fees to be able to go back and watch them!..." Read more

    "...The price is great at $34/device. There is some grey info around cloud storage and local storage, but that is an issue I will tackle later...." Read more

    "...-MAJOR PLUS- the camera records to my phone and to a micro SD card, so no fees! The bad (because there has to be right?)-..." Read more

    72 customers mention "Functionality"41 positive31 negative

    Customers have mixed experiences with the security camera's functionality, with some reporting it works great and is an excellent device, while others find it nonfunctional and completely disappointed with its performance.

    "...Extremely good at "finding" a face and asking you who it is...." Read more

    "...and finally concluded the product was most likely damaged and nonfunctional...." Read more

    "...smoothly and the Welcome camera connected to my network and seems to be working well...." Read more

    "...I am impressed by this product. It works as advertised and will only get better with future camera/app updates!..." Read more

    62 customers mention "Video quality"40 positive22 negative

    Customers have mixed opinions about the security camera's video quality, with some praising its 1080p recording capabilities while others find it poor.

    "...since app shows video history without Dropbox; so far no crashes requiring reboots, which the competitor requires every couple of weeks; no video..." Read more

    "...I was always concerned about the picture quality. The picture quality is better than I expected, but it is still not as good as some others...." Read more

    "...The notifications are so delayed they're not of much value...." Read more

    "...I didn't mention that the video is pretty good, until you download it, then it is great...." Read more

    42 customers mention "Ease of setup"24 positive18 negative

    Customers have mixed experiences with the security camera's setup process, with some finding it easy to use while others report it is not easy to set up initially.

    "...This process can require lots of training, but it is easy, and it does get substantially better in the first couple weeks of use...." Read more

    "...Then I downloaded the setup wizard to my laptop. Everything installed smoothly and the Welcome camera connected to my network and seems to be..." Read more

    "...clear of the Welcome for now it's far to unreliable and missing some very necessary features for it to be truly useful...." Read more

    "...Have had no trouble with the iPhone app/browser login. Took 5 minutes to setup...." Read more

    36 customers mention "Motion detection"23 positive13 negative

    Customers have mixed experiences with the security camera's motion detection: while some appreciate receiving notifications and praise its night vision capabilities, others find it sends alerts too frequently.

    "...You can set up and customize alerts however you like to meet your needs...." Read more

    "...-The camera can recognize when I'm home, can notify me of movement based on rules I set up, etc...." Read more

    "...The video had a buzzing sound in it. And the motion zones aren't a mere luxury it is missing they are required my welcome can see the TV...." Read more

    "...It catches all motion in it's range of view. Notifies me of movement almost instantly. Delay on the video is only 8 seconds...." Read more

    19 customers mention "Wifi connectivity"4 positive15 negative

    Customers report significant connectivity issues with the security camera, noting that it frequently disconnects from the network.

    "...The Netatmo did not restore connection to my wifi, and I had to go through the painful wifi setup all over again, whereas the competitor's cam was..." Read more

    "...to connect to the Internet, kept getting message that connection to Welcome was lost and attempts to reinstall with no success...." Read more

    "...As mentioned above, they require a connection to the internet to allow this camera to work - as they analyze faces and you select yours to build..." Read more

    "...It’s the only WiFi-connected camera with both local video storage and face detection, and it’s well-reviewed...." Read more

    18 customers mention "Video lag"2 positive16 negative

    Customers report significant video lag issues with the security camera, noting delays of 10+ seconds and connectivity problems, with one customer mentioning it takes over 30 minutes to reconnect.

    "...doesn't seem to record noise events if no motion; Natatmo live video lag is 8 second delay that Netatmo claims is due to connection security..." Read more

    "...The delays defeated the purpose of what I wanted to achieve...." Read more

    "...It's slow to load the video on the web the app while at home is fairly quick...." Read more

    "...The notifications are so delayed they're not of much value...." Read more

    First impressions Matter
    2 out of 5 stars
    First impressions Matter
    The Netatmo Welcome should be and could be a great product, but isn't right now the software is weak to be generous, it is lovely to look at but it doesn't function as good as it looks. It's slow to load the video on the web the app while at home is fairly quick. The sound quality is poor it buzzes in the video when there is no sound in the room and there is no setting to adjust the sensitivity of the microphone something just about every one else does. There is no digital zooming like dropcam and others have. You cannot define motion zones like dropcam and others made a decade ago. Their web page says new features to be added soon but no details about what they are. To be honest I'm disappointed 50% in the product and current software as it is today. My experience with tech support on the weather station and my original Welcome (it was defective) is awful they really just are useless very slow to respond and don't really provide answers to your questions. I am going to keep it however since each of its faults can be corrected with firmware and app updates and improvements, and since the Weather Station is such a great product all around I know they can get the Welcome where it needs to be also. I will update this review as they improve the product. Should you buy it today yes but only if you are prepared to wait several months for updates to fix its faults or shortcomings. If it did everything as advertised flawlessly it would be 5. It does do what it claims today just not well. And some of the obvious missing settings are needed for this to be a great product. Microphone Level, Adjust night-vision sensitivity, are two big ones that are missing. Things like motion zones are wishes but should be there. After s couple of months with the welcome I have to say. I'm completely disappointed with its performance. It just stops working and needs to be restarted once a day. The video had a buzzing sound in it. And the motion zones aren't a mere luxury it is missing they are required my welcome can see the TV. The continuous face detection of people on TV is annoying to say the least. Netatmo promised improvements on the web page for weeks sadly the did not mention what improvements would be made and as far as I can tell none have been made. I would never suggest purchasing the welcome after using it for a couple months. Netatmo dropped the ball on this one. The weather station is awesome definitely buy it but say clear of the Welcome for now it's far to unreliable and missing some very necessary features for it to be truly useful. I still hope Netatmo makes the changes needed eventually it does have promise.
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    Top reviews from the United States

    • Reviewed in the United States on January 14, 2016
      This camera is the only one on the market that recognizes faces, which is a great feature that dramatically reduces the amount of alerts you would otherwise get, because as long as it recognises the face, it does not need to send you an alert. You can set up and customize alerts however you like to meet your needs. For example, if you want you can set it to ONLY notify you when an "Unknown Face" is seen. Or when you're on vacation, you can set it to alert you whenever ANY motion is sensed. Or maybe you just want a notification each day when your kids get home from school; if so you can set it to alert you when each kid arrives home, and you'd get an alert on your phone like "Jimmy seen" with a thumbnail snapshot. If you get an "Unknown Face Seen" alert, you can jump on the app and watch the recorded video footage within seconds, to identify who it was, or watch any of the other recorder incidents, or the live feed to see what's happening now. These alerts come to you by means of an app that installs on your iPhone or Android. But if you want to get creative, you can also install IFTTT on your phone and then use it to make other things happen when the alerts come in, such as sending a text or email every time an "unknown face" is seen, or even integrate it with other home automation products such as turning on a light whenever no one is home and motion is detected.

      The Facial Recognition technology is not perfect, but it is a lot better than nothing, and this is the ONLY product that has it. I say "not perfect" because it takes a while to train it to recognize the faces of family members, and even still it does not always recognize them. If it doesn't recognize a face, it will alert you and show you a snapshot, which you can then identify through the App to help it "learn" to recognize that face. But if I come in the house wearing a winter hat for the first time, it will likely not recognize me, until I "train it" to recognize the picture as me. This process can require lots of training, but it is easy, and it does get substantially better in the first couple weeks of use. Netatmo is supposed to be improving the recognition technology, and once they release the new version, the devices will automatically update on their own to use the new technology. You can already send photos off-site with existing IFTTT software, and soon they are also adding FTP support, so you will be able to configure it to send video to your own FTP site, thus giving you a "free" way to have a backup copy of the video security footage.

      There are lots of good articles and reviews out there about the differences between this and competing products, and I would read those thoroughly before deciding which product is right for your needs (and if you don't have time for that, this may not be your ideal product). But if you like the facial recognition idea, this is the only one offering it so far. I love it, but I am not expecting perfection, and I have time to work with it to customize to my needs. And I do NOT want to pay another monthly fee, so for me this is perfect enough, and meets my needs better than the competing products.

      I use this camera as a supplement to a standard security system. What I love is that if I ever get an alarm, I can immediately check to see what the Netatmo saw, and also get a live feed. Last time, it turned out to be my wife who set off the alarm, so this helped me figure that out and cancel the police dispatch right away.

      UPDATE: A few days ago, my Netatmo automatically updated itself, adding some great new features. One was Second Generation Facial Recognition, which seems to have a lot less "Unknown Face" issues. Another great addition is that it now supports FTP storage of all video (for free)! This means that as long as you have a home router supporting plug-and-play USB drive access via FTP (such as the Netgear Nighthawk R6700), you can configure the Welcome to automatically send all video to a mass storage device via FTP within your home network. This provides a secondary backup of everything that gets recorded on the Welcome. I connected a 4TB drive which will hold a lot of video! Competing products charge a monthly fee if you want to store the video, and Netatmo lets you do it for free.
      4 people found this helpful
      Report
    • Reviewed in the United States on January 13, 2016
      After doing extensive research on stand-alone security cameras, I decided to purchase this one. It’s the only WiFi-connected camera with both local video storage and face detection, and it’s well-reviewed.

      Reduced Price - Warehouse Deal
      **************************************
      Amazon offered a warehouse deal at $152.10, a good price compared to $169 for a new unit at that time. I placed the order late Thursday, January 7. It shipped the next day.

      Poor packing - Arrived Broken
      ***********************************
      When it arrived today, January 12, I noticed the unit was packed rather loosely in its box, and that the white plastic end-cap was loose and came off very easily. This cap covers the Bluetooth and WiFi antennas.

      When I tried to set up the unit with the Netatmo app on an iPhone 6, the phone paired fine with the Welcome through Bluetooth, but when it went to connect the Welcome to the internet through either my WiFi or wired Ethernet networks, a dialog appeared stating it had lost connection with the network, and the app routed me right back to establishing a Bluetooth connection.

      It did this at least 30 times, first with my iPhone 6 and then with an iPad Mini 2.

      Netatmo Support - Email Only
      ***********************************
      Netatmo support is offered through email only, not too surprising for a company headquartered in France. I sent an email from their website detailing my problem, and got an autoresponse to acknowledge receipt.

      I tried connecting the Welcome to the internet a few more times after that, and finally concluded the product was most likely damaged and nonfunctional.

      Sudden Amazon Price Increase
      *************************************
      I re-checked Amazon for the price of a new Welcome. It was now listed as $199. When I called to initiate the return of the defective unit, I explained that I was now unable to order a new unit at the price in effect when I ordered the defective used one, and asked if Amazon would honor their previous price for a new unit. I was told NO, since the defective unit came from Amazon Warehouse deals, a separate entity, and they were unwilling to turn around and ship me a new one at the previous $169 price. I was not about to buy another warehouse deal.

      Customer Service?
      **********************
      This was a **giant customer service failure**. I had tried to save a little money, then was penalized when I wanted to instead to buy a new unit at the price from three days ago to replace the defective used one. I felt a bit like a bait-and-switch victim.

      **Conclusions
      ****************
      So there are a few conclusions. *One, the Netatmo Welcome may not be as robustly built as its competition. Yes, they need to cover antennas with a material that's transparent to RF, but they could have done this a little better. *Two, beware Amazon Warehouse deals for anything that isn’t extremely robust, like garden hand-tools. *Three, watch out for Amazon price changes – they may force you to spend more if you delay even a couple days.

      I think I’ll be buying electronic products elsewhere in the future.
      7 people found this helpful
      Report

    Top reviews from other countries

    Translate all reviews to English
    • Ricardo Gómez
      5.0 out of 5 stars Excelente cámara
      Reviewed in Mexico on July 18, 2019
      Una cámara inteligente bastante potente. Recomiendo mucho este producto. Lo más impresionante que tiene es el reconocimiento facial el cual funciona muy bien. Recién se instala no reconoce ninguna y notifica continuamente que hay extraños, pero se va indicando quién es y al cabo de un par de días ya reconoce a todos sin problemas y no vuelve a molestar más. Es bastante útil y permite estar más seguro.

      Su tamaño es pequeño, como pueden ver en la imagen que adjunto es más pequeño que mi mano. Es un dispositivo muy bonito. Tiene un buen ángulo de visión y la resolución es buena. También la visión nocturna es excelente y la transmisión de audio no tiene problema.

      Netatmo se caracteriza por ser una marca con productos de calidad. La recomiendo ámpliamente. Un plus es que se sincroniza con la Homekit, con la app Home del iPhone, lo cual es muy útil si uno maneja más dispositivos inteligentes en casa.
      Customer image
      Ricardo Gómez
      5.0 out of 5 stars
      Excelente cámara

      Reviewed in Mexico on July 18, 2019
      Una cámara inteligente bastante potente. Recomiendo mucho este producto. Lo más impresionante que tiene es el reconocimiento facial el cual funciona muy bien. Recién se instala no reconoce ninguna y notifica continuamente que hay extraños, pero se va indicando quién es y al cabo de un par de días ya reconoce a todos sin problemas y no vuelve a molestar más. Es bastante útil y permite estar más seguro.

      Su tamaño es pequeño, como pueden ver en la imagen que adjunto es más pequeño que mi mano. Es un dispositivo muy bonito. Tiene un buen ángulo de visión y la resolución es buena. También la visión nocturna es excelente y la transmisión de audio no tiene problema.

      Netatmo se caracteriza por ser una marca con productos de calidad. La recomiendo ámpliamente. Un plus es que se sincroniza con la Homekit, con la app Home del iPhone, lo cual es muy útil si uno maneja más dispositivos inteligentes en casa.
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    • Jaim3 M
      4.0 out of 5 stars NETATMO SECURITY Problemas con memoria interna de cámara y falta de imagen.
      Reviewed in Mexico on March 4, 2019
      El producto me gusta, practico, fácil de configurar, PERO van varias cámaras a las que les tengo que cambiar ma memoria (mini) me aparece una imagen de que se rompió la memoria y hasta que la cambio me deja volver a ver imagen.
      Y ahora una cámara se puso en negro, no me deja ver nada.
      Que debo hacer ?
      A donde debo llamar ?
      Todo está excelente, solo necesito apoyo para para darles un 10 por su reconocimiento facial, aviso de personas desconocidas, etc.
    • Hugo Duenas
      1.0 out of 5 stars Se congela, paama, dwsconecta
      Reviewed in Mexico on November 4, 2022
      Compre esta camara, pero arrepentido ya que ahora que la instalo me doy cuenra que tiene algun defecto de funcionamiento y no he logrado estabilizarla, de garantia pues intentare haber si hay realmente eesponsabilidad.
    • Chuy
      5.0 out of 5 stars Buen Producto, PÉSIMO Soporte Técnico
      Reviewed in Mexico on February 25, 2019
      La cámara funciona muy bien, se integra con Apple HomeKit. La app se actualiza en promedio una vez al mes. El soporte es pésimo. Solamente es vía correo electrónico y en inglés. Se tardan mucho para responder y no responden correctamente. Les falta mucho por mejorar el soporte técnico. Pero el producto es muy muy bueno.
    • Pepe pecas
      5.0 out of 5 stars Muy buena cámara a precio justo
      Reviewed in Mexico on February 12, 2019
      Es buena cámara, solo un poco difícil de actualizar la primera vez (actualizar para sacar el código de HomeKit) se calienta un poco, pero en general la recomiendo, yo no he tenido problemas, funciona a la perfección con HomeKit de Apple