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Smart Moves Management: Cultivating World Class People and Profits Hardcover – September 1, 2010
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From the Back Cover
Everyone knows that employees are at the heart of every successful business. The challenge lies in finding and retaining a hardworking, committed staff. Smart Moves provides the framework for findingand keepingthe right people for your company. And that leads to better efficiency, greater revenue, and increased profitability.Engaged employees attract engaged customers and a loyal and active customer base fuels real profit increase, which earns more money for everyone. In Smart Moves, you will learn the key milestones on the path to business success, including how to hire right the first time, how to best train your team members, and how to build performance consistency throughout the company. Each milestone is broken down into a series of SMART Moves offering actionable information and guidelines, such as Pay high wages to decrease costs Calculate your return on hiring Create a development path toward leadership Make profits possible Measure the health of the company Based on the phenomenal success of his own company and research on giants of industry, John Thedford isolates the key elements of business success and links these to form a prescribed route to profit that any manager or CEO can follow.
About the Author
John Thedford revolutionized the pawn-shop industry when he founded the Value Financial Services Inc., a chain of stores that would function as true financial centers for the communities they served. Thedford went on to raise capital to form Rent-Rite, which was cited as #4 in Inc. Magazine's annual list of the 500 fastest-growing companies in America.
Top customer reviews
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I do respect his resume - he has succeeded in a very tough industry in growing a $100M+ company.
Thedford is straightforward about why he wrote the book. To attract staff and to gain business. I liked his refreshing attitude on this.
The big thesis is "pay people well and put them in the right positions". He also thinks he can hire the right people. I have always said despite our best efforts, we will hire average people. It is managements' job to make them above average. This is done through slotting people properly into the right job, Giving them the tools to do the job well. Designing the job to "work" and constantly refining it to make it better. Some coaching and mentoring. Lots of training. Treating people with respect. And finally inspiring them.
He offers 41 "Smart Moves" on what a business should do to thrive. EG Smart Move 26 - Discover the Benefits of Long-Term Training Programs.
I liked chapter 11 on "real profits". He correctly points out that many companies do financial engineering moves and make short term decisions in the short term interest of profits while sacrificing the long term business. (Smart Move 41 - Make Profits Possible)
It has a good bibliography of business books. Likely worth reading all of them.