SmartGuard 3-Year Camera Accidental Protection Plan ($3500-$4000)
|Price:||$91.95 & FREE Shipping|
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- Includes Parts and Labor coverage plus accidental damages caused by drops and spills
- Repair or Replacement Promise on Every Product and Never a Deductible
- 5 Day Repair Guarantee on Depot Service
- Contract Delivered by E-mail, Register and File Claims Online or by Phone
- Excludes Aerial Drones and Radio Controlled Devices
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From the Manufacturer
SmartGuard - The Smart Choice for Product Protection
No need to worry about breakdowns and unexpected accidents to your product—with a SmartGuard Protection Plan, we’ve got you covered! SmartGuard protects you against accidental damages from day one and provides parts and labor coverage immediately following the expiration of the manufacturer’s warranty, so there’s never a lapse in coverage.
What Does a SmartGuard Protection Plan Provide?
|Money Savings |
|Time Savings |
|Peace of Mind |
How Does the Claims Process Work?
Protecting your purchases has never been easier. When you have a SmartGuard Protection Plan, we handle the work for you and make our claims process as seamless and simple as possible. Here’s all you have to do:
- Go online to www.mysmartguard.com or call 1.877.308.8071
- Locate your SmartGuard Protection Plan under “Manage My Protection Plans”
- Click “File Claim” and complete questions regarding the failure of your product
- A professionally trained service provider will contact you for service
- For in-home service on large items, you will be contacted to schedule a convenient time
- For depot service, you will be contacted and provided shipping information
- Fast electronic delivery of your warranty contract. This is your official email confirmation of your purchase. Nothing will be shipped. The email you receive will provide instructions and a link to the SmartGuard website, www.mysmartguard.com, where you can register your plan and view more information. Again, you will not receive a paper copy of your contract unless you specifically request one.
- Read the terms and conditions in the .pdf file link located at the top of this page. This document will provide you with full details about the plan you are purchasing and any additional state language regarding cancellations.
- Coverage lasts up to four years from date of purchase. The coverage length is described in the Protection Plan title. Your plan begins on the date of purchase and is inclusive of the manufacturer’s warranty period. If you have an issue and are covered by the manufacturer during that time, you’ll be directed to the manufacturer first.
- Shipments. Your plan begins on the date of purchase. However, if your warrantied item does not ship immediately and there are delays, you can contact SmartGuard at 1.877.308.8071 to adjust your plan period to the date of product delivery.
- SmartGuard only covers new, in-box items. If the item is used or refurbished, please call us first at 1.877.308.8071.
- Plans available to all U.S. residents. SmartGuard is currently available to only residents of the 50 U.S. states.
- Contact us. Our website, www.mysmartguard.com, is always available to help you with the registration, plan details, and claims processing. Call us 24/7 at 1.877.308.8071—an agent is always happy to assist if you have questions. Or go online and click “Contact Us” to Web chat or email.
Top customer reviews
I wish I could give this company negative reviews. Simply don't do it. This protection plan, and the company, Warrantech, who sells it, are not worth the time it takes to click on em. I purchased this plan for my 700.00 camera. The plan was for accidental damage. It turns out that they have a very long list of accidental damage that they don't even cover, but fortunately they did decide to cover mine. Great right!
I mailed the camera in October of 2016 and they received it on November 2. The product description on Amazon has a list of bullet points under the price, one of them saying this: "5 Day Repair Guarantee on Depot Service". You would think that would mean my camera would be fixed within five days of their receiving it right? Well two weeks expire and I start asking for updates. On November 28 I get a response, saying that it is "In line for a technician". Then I hear nothing. I make several phone calls and get the same line, and get promises that it will be looked into but get no response. By approximately December 21 it finally gets looked at by a Tech. By December 28 I get notified that they have to order parts.
It has now been two months since I mailed this camera away to a company who advertises a 5 day service guarantee.
By January 12 I get some one on the phone who tells me that they have to mail it to the manufacturer. At this point I am becoming upset as this is now hurting my productivity and reputation. They tell me that instead of mailing it to the manufacturer they can fast track getting me an Amazon gift card so I can just buy my own.
But then I hear nothing. I email them, and approximately ten days later I get a response offering me a refurbished camera. But you can't get a new protection plan on a refurbished camera. At least none I could find. I reject the offer and ask for the gift card they offered. At least a week later after several more phone calls and emails I get another response, saying they will give me a $440.00 gift card. (The camera was 700.00).
When I call the first person I speak to tells me the 440.00 is such because my plan pays out 700.00 but they have to subtract the diagnostic fees from the company who does the repair. She actually says that "I can't expect them to pay the diagnostic fee right?" Unwilling to accept this I ask for some one who I can negotiate with. A woman answers the phone and identifies herself as a supervisor. This woman then tells me that the previous woman was misinformed and that the 440.00 was due to that being their cost for a refurbished camera that was offered. I then ask her about the 5 day service guarantee. She says that it Amazon's fault. They don't offer a 5 day guarantee that it would be ridiculous for a business to offer so quick a turnaround. Those are pretty much her words.
She then puts me on hold and of course the call disconnects.
To wrap this up I make several more calls. One supervisor actually seemed reasonable, after telling me that I have to allow for depreciation of my camera... (I bought a plan for a 700.00 camera but they were saying it was now worth 440.00). I also find out that the previous woman who identified herself as a supervisor was not a supervisor at all. Go figure. I ask for the refurbished camera on condition that they also provide me with a new accidental protection plan. Incidentally when I asked her about the 5 day service guarantee she tells me that the guarantee is that they will find me a repair service within five days. Shocked I asked her to repeat herself then again asked her to confirm that it is her final stance that the five day guarantee advertised in the product description in two different places only refers to the time they have to find a repair company... She says absolutely. She promises to call me back, but never does.
The next day I get an email with the 440.00 gift card code. That was almost four months after I mailed the camera away, and at least 20-30 hours of waiting on hold or arguing with reps. I reject the card of course and email them several times telling them so.
The Smart Guard protection team's final response response is as such: "Since the replacement item offered was denied, you are sent an ecard in the amount of the replacement item. Per the terms and conditions, your plan provides replacement of your originally covered product, or at our sole, discretion, reimbursement for the cost of replacement (up to the original purchase price). Replacement products may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same brand".
So there you go. If you decide to purchase this plan expect several months of waiting and lies and many hours of heart ache and disappointment only to be given half the camera's value and a bunch of contract jargon. This company will flat out not honor its "Guarantee" and will do whatever it can to avoid responsibility, from blatant lies to hanging up on you, leaving you shaking your head and frustrated.
I will never purchase their product again, and nor should you or any one else.
If you don't believe me, here's an excerpt:
WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING
FROM: (A) PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU ("PRE‐EXISTING" MEANS A CONDITION THAT WITHIN ALL
REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE MECHANICAL FITNESS OF YOUR COVERED PRODUCT
PRIOR TO ISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/OR TRANSPORTATION BY YOU OR YOUR
REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT;
(C) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS OR
PERIPHERALS; (D) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS
AND/OR COMMERCIAL OPERATION, OR ARE USED FOR COMMERCIAL, INDUSTRIAL, EDUCATIONAL OR PUBLIC USE PURPOSES OR
OFFERED ON A RENTAL BASIS, OR COIN‐OPERATED PRODUCTS; (E) DAMAGE OR FAILURE CAUSED BY RIOT, NUCLEAR RADIATION,
WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.; (F) DAMAGE FROM FREEZING OR OVERHEATING; (G) INADEQUATE
PLUMBING, ELECTRICAL OR GAS SERVICE; (H) INTERRUPTION OF GAS OR ELECTRICAL SERVICE; (I) NEGLECT, NEGLIGENCE, MISUSE,
ABUSE, INTENTIONAL PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE, PHYSICAL DAMAGE OR MALICIOUS MISCHIEF, THEFT OR
MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, WARPING, BENDING, ANIMAL OR INSECT INFESTATION, ETC. TO
THE COVERED PRODUCT OR ANY COMPONENT; (J) DAMAGE OR FAILURE DUE TO CAUSES BEYOND YOUR CONTROL SUCH AS
ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS OF NATURE, INCLUDING BUT NOT LIMITED TO: FIRE,
FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF ANY KIND, WHETHER FROM FRESH WATER, SALTWATER
OR OTHER WATER INTRUSION, STORMS, WIND OR WINDSTORM, HAIL, EARTHQUAKE, OTHER EXTERNAL PERILS OF NATURE; (K)
REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS; (L)
BATTERY FAILURE OR LEAKAGE; (M) COLLISION WITH ANOTHER OBJECT, COLLAPSE, EXPLOSION, LIQUID SPILLAGE OF ANY KIND BY
ANY OWNER, EMPLOYEE, THIRD PARTY, REPAIR PERSONNEL, ETC.,