|Item model number||AMZODK3<500|
SmartGuard 3- Year Desktop Protection Plan ($450-$500)
|Price:||$16.25 & FREE Shipping|
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- Includes parts and labor coverage for mechanical and electrical failures after your product’s warranty expires.
- Plan Terms and Conditions sent via email within hours of completing your purchase, please look for an email from “Amazon Support” If you do not receive.
- Provides nationwide repair support as per the Terms and Conditions. If your product can’t be repaired, an Amazon Gift Card will be provided.
- Includes free shipping for covered claims, no hidden fees, easy online or over the phone claim process, cancel at any time.
- See Product Description for details including limitations and what is not covered.
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3-Year Desktop PC/Server Plan under $500
From the Manufacturer
SmartGuard - The Smart Choice for Product Protection
No need to worry about breakdowns or device failures on your products—with a SmartGuard Protection Plan, we’ve got you covered! SmartGuard protects you against electrical and mechanical failures immediately following the expiration of the manufacturer’s warranty, so there’s never a lapse in coverage.
What Does a SmartGuard Protection Plan Provide?
|Money Savings |
|Time Savings |
|Peace of Mind |
How Does the Claims Process Work?
Protecting your purchases has never been easier. When you have a SmartGuard Protection Plan, we handle the work for you and make our claims process as seamless and simple as possible. Here’s all you have to do:
- Go online to www.mysmartguard.com or call 1.877.308.8071
- Locate your SmartGuard Protection Plan under “Manage My Protection Plans”
- Click “File Claim” and complete questions regarding the failure of your product
- A professionally trained service provider will contact you for service
- For in-home service on large items, you will be contacted to schedule a convenient time
- For depot service, you will be contacted and provided shipping information
- Fast electronic delivery of your warranty contract. This is your official email confirmation of your purchase. Nothing will be shipped. The email you receive will provide instructions and a link to the SmartGuard website, www.mysmartguard.com, where you can register your plan and view more information. Again, you will not receive a paper copy of your contract unless you specifically request one.
- Read the terms and conditions in the .pdf file link located at the top of this page. This document will provide you with full details about the plan you are purchasing and any additional state language regarding cancellations.
- Coverage lasts up to five years from date of purchase. The coverage length is described in the Protection Plan title. Your plan begins on the date of purchase and is inclusive of the manufacturer’s warranty period. If you have an issue and are covered by the manufacturer during that time, you’ll be directed to the manufacturer first.
- Shipments. Your plan begins on the date of purchase. However, if your warrantied item does not ship immediately and there are delays, you can contact SmartGuard at 1.877.308.8071 to adjust your plan period to the date of product delivery.
- SmartGuard only covers new, in-box items from reputable retailers with proof of purchase. If the item is used or refurbished, please call us first at 1.877.308.8071.
- Plans available to all U.S. residents. SmartGuard is currently available to only residents of the 50 U.S. states.
- Contact us. Our website, www.mysmartguard.com, is always available to help you with the registration, plan details, and claims processing. Call us 24/7 at 1.877.308.8071—an agent is always happy to assist if you have questions. Or go online and click “Contact Us” to Web chat or email.
Top customer reviews
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1) Warranty starts the day you buy the product, not the day you get it or plug it in (which can be weeks later.)
2) They will never pay more to fix the computer than you paid to buy it. If you have one costly repair because you have a melted motherboard, let's say, and then something else happens later, they may not be obligated to pay for it all, and may therefore decline to pay anything.
3) If they replace an item, that's it too. Coverage ends then. So what if the item they give you as a replacement fails within a week? You are out of luck. Sorry.
4) They can use substitute parts instead of the manufacturer's original parts.
5) You may have to pay to ship the item to them.
6) MANY things are not covered either. Reading through them, section "F" excludes "overheating", with no limits stated (so if they decide your computer failed due to some part overheating, they may choose not to fix it.)
7) Another exclusion is for battery failure (section L). Sure, they might only have to put in a $3 battery, but they can also choose to tell you the repair's not covered, and you are SOL.
8) Under section V, damage from a power surge or loss is not covered. Oops.
9) Under section Y, damage from a computer virus is NOT covered either. Your problem, not theirs.
10) Under section Z, a "manufacturer's error" (good luck arguing that) is not covered. Wouldn't ANY defect making a product not work be a manufacturer's error? If so, again, you have paid for a warranty that doesn't have to do jack.
11) They're not responsible for any delay while fixing the product, meaning they can take their sweet time. If a repair takes 2 months (or the entire 4 years), too bad, your problem.
12) Software and related issues are not covered. But who ever has a software problem with a computer? Of course you do, and it's not covered.
13) Damage to recording media and hard drives is also excluded.
14) Despite the original page claiming the warranty can be transferred, it says in the pdf document that it can NOT be transferred.
So what is covered? Heck if I know. There was a long list of items also not covered that I didn't want to bother writing down to repeat here. But it looks as if they wrote out a huge list to comfortably exclude most problems and issues that most normal people would reasonably expect to be covered. Given that, the warranty doesn't appear to be worth anything.
I have not bought the product and used it, but I did read what it says. You can go on their website and see for yourself. It's at [...] You'll have to look for the "Terms and Services" section and open the pdf file.