Since you can't make more then 1 review on a product, I have added a 2nd review of this pillow below my first. I didn't buy it for me but for my husband who has Sleep Apnea...

First a little info about why I purchased this pillow for myself.
I am a Disabled Veteran. I broke my neck and back while on active duty. I also have severe Fibromyalgia and Rheumatoid Arthritis. Since I broke my neck & back, I have ad 44 surgeries. 5 of those surgeries have been on my neck, and I am fused at C4/5, C5/6 and C6/7 and I have Titanium Plates and Titanium Screws in my neck <and more in my lower back!> so it takes a lot to get me comfortable. I also re-broke my neck 12 years after the first time <re-broke my back as well the same time>. I am on a long list of medication, to include having a Pain Pump
surgically implanted in my body that gives me Morphine 24 hours a day.
I also haven't had a decent nights sleep in over 10 years, and I usually only get anywhere from 2 to 4 hours of sleep a night, and get cat naps throughout the day.. For the past 4 years, I've been sleeping on a couch because I cannot lay flat and I need very firm support for my neck <and back too>. We've been trying to find a good mattress so I can actually sleep in my own bed, but I haven't found one that is comfortable enough and gives me enough support for my back. I also can't afford the hefty $7000 - $10,000 price tag on a Sleep Number or I Comfort
bed, that would be perfect for me.
I can't tell you how any pillows I've purchased over the past 25 years...but it is a ridiculous amount. Just in the past 6 months, I've bought 8 on Amazon, and at least 20 from Walmart and other stores here where I live. I have spent a LOT. The pillows I've gotten have been nice, but they go flat and get lumpy after a few weeks and don't hold up to what I need a pillow to do for me. I came back to Amazon because #1 - I
cannot go shopping like most people, and # 2 - there are so many different pillows to choose from, I thought there had to be one for me.

That's when I found the Snuggle Pillow made by Relief-Mart. I read all of the reviews, which aren't many, and made the decision to try it out. How many companies will let you try out a pillow for 90 days, and if you're not satisfied - you can send it back for a refund?? None that I know of. So yes, this pillow is pricey and I don't make a lot of money from my disability pay and $70 is a lot for me to shell out for a pillow, but if I don't like it I can get my money back.

Before my pillow even got to me, the company sent me an email thanking me for my purchase. They told me a little bit about who they are, and how the pillow is made an how it will come to me, and told me if I ever had any questions not to hesitate to email or call. In my 8 years of buying on Amazon, I have never had a company email me, EVER!
My pillow came within the time frame promised, in a box that I thought - wow they really do shrink it a lot!! They included a sheet with info
about the pillow, and contact information as well. I took my pillow out of the box and it was rolled up like a sleeping bag and they sucked ALL the air out of it! I have to say, this pillow is substantially heavier then any other pillow I've owned <and that is a lot of pillows!> but not so heavy that it's difficult to handle. It took a little while to puff up to it's normal size which was fine as I got it early in the day. I did not notice any kind of smell that was so horrible it bothered me. It is foam and shipped in plastic so I knew there would be a light odor, but it really wasn't anything to complain about. Besides, you can wash it if it does offend you. I just put a pillow case on it and used it that night.
That night was the first night in over 10 years that not only did I get 6 1/2 hours of sleep without waking up, but I also didn't wake up. Due to the Morphine and Vicodin and other meds I'm on, I get hot and cold and usually wake up cold from sweating.
Not only did I wake up NOT sweaty or cold, but my neck felt pretty darn good! I can't remember when I've had such a good nights sleep, honestly. I've had this pillow for 5 days now, and I have had the best sleep ever. My neck isn't stiff, and doesn't hurt when I wake up
I got another email from the company 2 days after I got the pillow asking me if I liked the pillow. Honestly - that really blew me away. I love that this company uses all U.S. made materials in their products and that they do not outsource their employees. Not only that, but how many companies back their product, and a pillow at that for 20, yes TWENTY YEARS? If my pillow ever goes flat, I return it for a new one. That is incredible.
Obviously I can't say anything about how it has been over a long period of time because I've only had this pillow for just a week...but I will
absolutely update my review after a month and every few months after that.

I can't recommend this pillow enough. It's very well made with high quality materials and the exterior is extremely soft on my skin. The pillow is the best pillow I've ever owned and has given me the best sleep of my life since I broke my neck twice. The company obviously cares about it's customers because they've contacted me twice and I've only had it a week, so their customer service has far exceeded my expectations. A 90 day Trial with a full refund and a 20 year warranty?? AWESOME.
I would do just about anything to get my health back, so to be able to get sleep, and a GOOD nights sleep at that, means a lot to me. To me, I would pay double what this pillow cost.
I apologize for the lengthy review. I just wanted to anyone who reads my review to understand why I LOVE this pillow! Give it a try, you will not be disappointed!
UPDATE Janary 29 2015:
I purchased another Snuggle-Pedic Pillow for my husband. He has Sleep Apnea and uses a CPAP at night. He started sleeping on his back once he started using the CPAP, and he wakes up every day with a stiff neck and I think the people in the next county can hear his neck crack when he first moves his head/neck, not to mention he takes a lot of Motrin just to help loosen his neck a little every morning. I love my new S-P pillow, from day one, so I decided to get him one. He absolutely LOVES it. No more stiff neck, and the cracking has really been reduced. I haven't seen him take 1 Motrin since he got the pillow, so that's great.
As far as I go - I still think this is the best pillow around. I am sleeping a minimum of 5-6 hours a night, which is far better then the 2-3 I was getting. It's made a huge difference in my health.

UPDATE September 2015 ~ I've had this pillow for almost a full year now <got it Dec 2014> and I still LOVE it to death. Over the past 9 months, I've had the BEST sleep ever. Every single night I get at least 6 hours which has been a HUGE help to my health.
I have washed it many times and it still looks brand new, and it still has the same fullness as when I first got it! There isn't one thing I could possibly say derogatory about this pillow. It is WELL worth every single dollar.
Since getting our pillows, we were able to get a new bed <Thank you MF!!>that just makes everything about sleeping amazing. I no longer dread going to sleep!
Thank you to everyone for all of your comments and help. I've had 5 more surgeries just this year so I didn't reply to a lot of you, but I did see the posts and appreciate all of your kind comments and help!

Like others here, I've been trying to find the "right" pillow for me. My wife and I have bought different ones over the years. She's satisfied with the other expensive memory foam pillows we bought years ago. I slept one night on them...I take that back, I slept a half of a night on it before resorting to my regular pillow. I never could find the right pillow though. Either they were too firm or too soft.

What drew my attention to this one was the reviews and secondly...the 90 day satisfaction money back promise, the (2 times) free customization promise and the 20 year warranty if it ever needs replacing. I called the company to speak to them before ordering (like I tend to do) just to double check and get clarification on their promises and the gentleman was extremely polite, professional and patient with me. The promises are cut and dry. No "gotcha" clauses.

I ordered mine KNOWING that there may be a slight temporary smell that I don't like (from the reviews), that the pillow is NOT a solid block of memory foam but it's shredded foam (as it clearly says in the description here) and using common sense I know that I would probably have to send it in for customization to my personal preference after trying it out for a week or so. These things are a given, FOR EVERYONE .....so why people are leaving ambiguous and unfair 1 and 2 star reviews is beyond me. Almost all of the low star reviewers have not taken advantage of the free customizations, After the company tells them to contact them there are no updates as to their satisfaction and those that do update and tell how the company made it right do not change their ratings to coincide with the customer service they've received. I hope the more logical and reasonable potential customers reading this will take this into account when looking at their low rated reviews (that are unfairly and poorly written in my opinion.) It's like the reviewers are going out of their way to be difficult. Since a pillow's comfort depends solely on the person using it doesn't it make sense to have it customized BEFORE whining and complaining about how it feels? I am such a person.

I got the pillow...yes, there was a slight smell in my opinion but nothing worth getting bent out of shape about. I mean...I could have washed it but I didn't feel like waiting hours for it to dry and besides...I believe VERY few of us sleep on a pillow without a pillow case anyway! Yes, the pillow cover I have for dust mites and the actual pillow case did mask the smell A LOT. No headaches or anything for me from the smell. I couldn't even smell it after the cover and pillow case was on.

I am a side and stomach sleeper. The first night was pretty good, so I decided to go a week and then decide. I decided the pillow needed more stuffing for my personal preference because the foam would shift too much and the pillow would get too hard with my arm laying underneath it when I laid on my side. I called up Relief-Mart and told them my problem and asked what they suggested and the guy was super nice, told me what to do, they emailed me a return label--- so the customization WAS FREE. (It also has it in the description here on Amazon in big bold letters.)

I received my pillow back (turn around times will vary due to how close you live to California) and it appears to be near perfect for me. I am very....I mean MORE THAN...satisfied with the pillow's comfort, the customer service and the warranty and promises they've kept! The company did everything they said they would to make sure the outcome was to my satisfaction. I no longer have stiff necks, the morning headaches or anything associated with the wrong kind of pillow.

Again....KNOWING that each pillow's comfort level is dependent upon the opinion of the specific person sleeping on it I bought this knowing that I may have to modify the amount of foam that's in it. To deduct stars for that is ridiculous, they tell you that you can customize it before you even buy it...so why penalize them for making a standard pillow that can be modified? Why penalize the company for offering a 90 day money back guarantee? Or a 20 year warranty? I couldn't do that in all fairness. Relief-Mart customized my pillow to my personal comfort level. I waited until I had it customized before writing a review. Hell....even if I sent it back twice and it still wasn't right I could have still gotten a full refund so what would I have to complain about? Why would I have given them a low review for doing everything they could to make me satisfied? I sincerely hope other first time potential customers keep these things in mind when reading the low rated reviews and ordering this pillow.

To give this anything other than a minimum of 4 stars is unfair when considering the fact they take every single avenue a company like theirs can to make sure you are satisfied with your outcome and experience, regardless if you keep the pillow or not. I wish more companies went out of their way for customers like Relief-Mart does.

Also...when looking at the low rating reviews/reviewers...please notice that most, if not all, have NOT taken advantage of the free customization of the pillow for some odd and mysterious reason. To me...that's like going to an expensive clothing store and buying an expensive suit or new wedding dress and NOT having it tailored (ie..."customized") and then complaining it didn't fit off the rack. Doesn't make any sense, does it? Especially since it's free!