I bought this pillow with very high hopes as the reviews are so good. I am primarily a side sleeper, and it just didn't work for me. I tried it for almost a month and adjusted the fill multiple times. When I removed part of the fill, I found that many of the pieces had one side that was a stiff plastic. This probably didn't help much with heat dispersion or softness. No matter how I adjusted the fill level, I found that that pillow felt hard rather than fluffy, and it retained the heat from my head so that I had to switch to another pillow. In addition, I most often woke up with a stiff neck which I normally don't have a problem with.This pillow may work well for a back sleeper, but I don't think it works well for side or stomach sleepers. Rather than deal with the return policies of the manufacturer, I decided to return the pillow within the Amazon return period. Finding a good, comfortable pillow just shouldn't be so hard.

Update 3/25/18

Since the initial review that was 2 stars, I was contacted by Relief-Mart and offered a pillow that would be better for my needs. I was impressed that never once was it mentioned that I should remove my initial review nor was my review mentioned at all other than the points that I mentioned I was not happy with. I did return the first pillow, but Relief-Mart offered to make a pillow for me that would be better for me. In addition, they offered to send me an organic cotton pillow case. Although I was apprehensive of the offer and the possibility of receiving a pillow that would work for me, I accepted their offer. When I got the replacement pillow, it puffed up within a couple of hours. I had been using a silk pillow case, but decided to use the organic cotton pillow case they sent me. For my first night with this pillow, I slept through more hours than I had slept is a few years. I woke up on the same side of the bed and hadn't move to the other side as I have normally done. OK, this had to be a fluke, so I tried it a second night. Again, I slept soundly more hours, and didn't move to the other side of the bed for a cooler pillow. needless to say, I am ecstatic with the increased sleep I am getting with this pillow and the pillow case. I did check the fill on this pillow and the pieces of foam are much smaller than the original pillow, and they have no plastic pieces in them.

At this point, I am extremely happy with this pillow and very impressed with the customer service provide. Although customer ratings of a product are important to sales, Relief-Mart seems to be more concerned with customer satisfaction than review ratings. For this reason, I would highly recommend this company and their products.

Since you can't make more then 1 review on a product, I have added a 2nd review of this pillow below my first. I didn't buy it for me but for my husband who has Sleep Apnea...

First a little info about why I purchased this pillow for myself.
I am a Disabled Veteran. I broke my neck and back while on active duty. I also have severe Fibromyalgia and Rheumatoid Arthritis. Since I broke my neck & back, I have ad 44 surgeries. 5 of those surgeries have been on my neck, and I am fused at C4/5, C5/6 and C6/7 and I have Titanium Plates and Titanium Screws in my neck <and more in my lower back!> so it takes a lot to get me comfortable. I also re-broke my neck 12 years after the first time <re-broke my back as well the same time>. I am on a long list of medication, to include having a Pain Pump
surgically implanted in my body that gives me Morphine 24 hours a day.
I also haven't had a decent nights sleep in over 10 years, and I usually only get anywhere from 2 to 4 hours of sleep a night, and get cat naps throughout the day.. For the past 4 years, I've been sleeping on a couch because I cannot lay flat and I need very firm support for my neck <and back too>. We've been trying to find a good mattress so I can actually sleep in my own bed, but I haven't found one that is comfortable enough and gives me enough support for my back. I also can't afford the hefty $7000 - $10,000 price tag on a Sleep Number or I Comfort
bed, that would be perfect for me.
I can't tell you how any pillows I've purchased over the past 25 years...but it is a ridiculous amount. Just in the past 6 months, I've bought 8 on Amazon, and at least 20 from Walmart and other stores here where I live. I have spent a LOT. The pillows I've gotten have been nice, but they go flat and get lumpy after a few weeks and don't hold up to what I need a pillow to do for me. I came back to Amazon because #1 - I
cannot go shopping like most people, and # 2 - there are so many different pillows to choose from, I thought there had to be one for me.

That's when I found the Snuggle Pillow made by Relief-Mart. I read all of the reviews, which aren't many, and made the decision to try it out. How many companies will let you try out a pillow for 90 days, and if you're not satisfied - you can send it back for a refund?? None that I know of. So yes, this pillow is pricey and I don't make a lot of money from my disability pay and $70 is a lot for me to shell out for a pillow, but if I don't like it I can get my money back.

Before my pillow even got to me, the company sent me an email thanking me for my purchase. They told me a little bit about who they are, and how the pillow is made an how it will come to me, and told me if I ever had any questions not to hesitate to email or call. In my 8 years of buying on Amazon, I have never had a company email me, EVER!
My pillow came within the time frame promised, in a box that I thought - wow they really do shrink it a lot!! They included a sheet with info
about the pillow, and contact information as well. I took my pillow out of the box and it was rolled up like a sleeping bag and they sucked ALL the air out of it! I have to say, this pillow is substantially heavier then any other pillow I've owned <and that is a lot of pillows!> but not so heavy that it's difficult to handle. It took a little while to puff up to it's normal size which was fine as I got it early in the day. I did not notice any kind of smell that was so horrible it bothered me. It is foam and shipped in plastic so I knew there would be a light odor, but it really wasn't anything to complain about. Besides, you can wash it if it does offend you. I just put a pillow case on it and used it that night.
That night was the first night in over 10 years that not only did I get 6 1/2 hours of sleep without waking up, but I also didn't wake up. Due to the Morphine and Vicodin and other meds I'm on, I get hot and cold and usually wake up cold from sweating.
Not only did I wake up NOT sweaty or cold, but my neck felt pretty darn good! I can't remember when I've had such a good nights sleep, honestly. I've had this pillow for 5 days now, and I have had the best sleep ever. My neck isn't stiff, and doesn't hurt when I wake up
I got another email from the company 2 days after I got the pillow asking me if I liked the pillow. Honestly - that really blew me away. I love that this company uses all U.S. made materials in their products and that they do not outsource their employees. Not only that, but how many companies back their product, and a pillow at that for 20, yes TWENTY YEARS? If my pillow ever goes flat, I return it for a new one. That is incredible.
Obviously I can't say anything about how it has been over a long period of time because I've only had this pillow for just a week...but I will
absolutely update my review after a month and every few months after that.

I can't recommend this pillow enough. It's very well made with high quality materials and the exterior is extremely soft on my skin. The pillow is the best pillow I've ever owned and has given me the best sleep of my life since I broke my neck twice. The company obviously cares about it's customers because they've contacted me twice and I've only had it a week, so their customer service has far exceeded my expectations. A 90 day Trial with a full refund and a 20 year warranty?? AWESOME.
I would do just about anything to get my health back, so to be able to get sleep, and a GOOD nights sleep at that, means a lot to me. To me, I would pay double what this pillow cost.
I apologize for the lengthy review. I just wanted to anyone who reads my review to understand why I LOVE this pillow! Give it a try, you will not be disappointed!
UPDATE Janary 29 2015:
I purchased another Snuggle-Pedic Pillow for my husband. He has Sleep Apnea and uses a CPAP at night. He started sleeping on his back once he started using the CPAP, and he wakes up every day with a stiff neck and I think the people in the next county can hear his neck crack when he first moves his head/neck, not to mention he takes a lot of Motrin just to help loosen his neck a little every morning. I love my new S-P pillow, from day one, so I decided to get him one. He absolutely LOVES it. No more stiff neck, and the cracking has really been reduced. I haven't seen him take 1 Motrin since he got the pillow, so that's great.
As far as I go - I still think this is the best pillow around. I am sleeping a minimum of 5-6 hours a night, which is far better then the 2-3 I was getting. It's made a huge difference in my health.

UPDATE September 2015 ~ I've had this pillow for almost a full year now <got it Dec 2014> and I still LOVE it to death. Over the past 9 months, I've had the BEST sleep ever. Every single night I get at least 6 hours which has been a HUGE help to my health.
I have washed it many times and it still looks brand new, and it still has the same fullness as when I first got it! There isn't one thing I could possibly say derogatory about this pillow. It is WELL worth every single dollar.
Since getting our pillows, we were able to get a new bed <Thank you MF!!>that just makes everything about sleeping amazing. I no longer dread going to sleep!
Thank you to everyone for all of your comments and help. I've had 5 more surgeries just this year so I didn't reply to a lot of you, but I did see the posts and appreciate all of your kind comments and help!