Enjoy fast, free delivery, exclusive deals, and award-winning movies & TV shows with Prime
Try Prime
and start saving today with fast, free delivery
Amazon Prime includes:
Fast, FREE Delivery is available to Prime members. To join, select "Try Amazon Prime and start saving today with Fast, FREE Delivery" below the Add to Cart button.
Amazon Prime members enjoy:- Cardmembers earn 5% Back at Amazon.com with a Prime Credit Card.
- Unlimited Free Two-Day Delivery
- Instant streaming of thousands of movies and TV episodes with Prime Video
- A Kindle book to borrow for free each month - with no due dates
- Listen to over 2 million songs and hundreds of playlists
- Unlimited photo storage with anywhere access
Important: Your credit card will NOT be charged when you start your free trial or if you cancel during the trial period. If you're happy with Amazon Prime, do nothing. At the end of the free trial, your membership will automatically upgrade to a monthly membership.
Buy new:
$11.67$11.67
FREE delivery: Tuesday, Dec 12 on orders over $35.00 shipped by Amazon.
Ships from: Amazon Sold by: The BAP Goods
Buy used: $7.63
Other Sellers on Amazon
FREE Shipping
100% positive over last 12 months
FREE Shipping
100% positive over last 12 months
+ $4.98 shipping
99% positive over last 12 months
Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.
Read instantly on your browser with Kindle for Web.
Using your mobile phone camera - scan the code below and download the Kindle app.
So You've Been Publicly Shamed Hardcover – March 31, 2015
| Price | New from | Used from |
|
Audible Audiobook, Unabridged
"Please retry" |
$0.00
| Free with your Audible trial | |
|
MP3 CD, Audiobook, MP3 Audio, Unabridged
"Please retry" | $8.44 | $7.94 |
Purchase options and add-ons
Now a New York Times bestseller and from the author of The Psychopath Test, a captivating and brilliant exploration of one of our world's most underappreciated forces: shame.
'It's about the terror, isn't it?'
'The terror of what?' I said.
'The terror of being found out.'
For the past three years, Jon Ronson has travelled the world meeting recipients of high-profile public shamings. The shamed are people like us - people who, say, made a joke on social media that came out badly, or made a mistake at work. Once their transgression is revealed, collective outrage circles with the force of a hurricane and the next thing they know they're being torn apart by an angry mob, jeered at, demonized, sometimes even fired from their job.
A great renaissance of public shaming is sweeping our land. Justice has been democratized. The silent majority are getting a voice. But what are we doing with our voice? We are mercilessly finding people's faults. We are defining the boundaries of normality by ruining the lives of those outside it. We are using shame as a form of social control.
Simultaneously powerful and hilarious in the way only Jon Ronson can be, So You've Been Publicly Shamed is a deeply honest book about modern life, full of eye-opening truths about the escalating war on human flaws - and the very scary part we all play in it.
- Print length304 pages
- LanguageEnglish
- PublisherRiverhead Books
- Publication dateMarch 31, 2015
- Dimensions5.75 x 1 x 8.5 inches
- ISBN-101594487138
- ISBN-13978-1594487132
Frequently bought together

Similar items that may ship from close to you
Editorial Reviews
Amazon.com Review
An Amazon Best Book of April 2015: Author Jon Ronson knows a thing or two about public shaming. When a trio of "academics" hijacked his persona for an infomorph—basically an automated Twitter feed that spewed inane comments about food in his name—he took the fight to the internet, where the virtual, virulent hordes soon compelled the spambot authors to cease and desist. The experience hatched a thought: Once upon a time, if you wanted to participate in a good, old-fashioned public humiliation, you actually had to show up. But as with most everything else, the internet has made condemnation an exercise in crowdsourcing, with today’s angry mobs trading stockades and scarlet As for social media and its inherent anonymity.
So You’ve Been Publicly Shamed is Ronson's tour through a not-necessarily-brave new world where faceless commenters wield the power to destroy lives and careers, where the punishments often outweigh the crimes, and where there is no self-control and (ironically) no consequences. On one hand, part of what makes this book (again, ironically) so fun to read is a certain schadenfreude; it’s fun to read about others' misfortunes, especially if we think they "had it coming." Jonah Lehrer, whose admitted plagiarism and falsifications probably earned him his fall, stalks these pages. But so does Justine Sacco, whose ill-conceived tweet probably didn’t merit hers; as it turns out, the internet doesn’t always differentiate the misdemeanors from the felonies. But the best reason to read this is Ronson's style, which is funny and brisk, yet informative and never condescending. So You’ve Been Publicly Shamed is not a scholarly book, nor is it a workbook about navigating ignominy. It's an entertaining investigation into a growing--and often disturbing--demimonde of uncharitable impulses run amok. --Jon Foro
Review
“Gutsy and smart. Without losing any of the clever agility that makes his books so winning, he has taken on truly consequential material and risen to the challenge….fascinating…shocking…Mr. Ronson’s gift for detail-picking is, as ever, a treat.” –The New York Times
“A sharp-eyed and often hilarious book…Jon Ronson has written a fresh, big-hearted take on an important and timely topic. He has nothing to be ashamed of.” –NPR.org
“A diligent investigator and a wry, funny writer, Ronson manages to be at once academic and entertaining.” –The Boston Globe
“This is a wonderful book.” –Jon Stewart
“This book really needed to be written.” –Salon.com
“Required reading for the internet age.” – Entertainment Weekly
“With an introspective and often funny lens, [Ronson] tracks down those whose blunders have exploded in the public eye…So You've Been Publicly Shamed is an insightful, well-researched, and important text about how we react to others' poor decisions.” –The Huffington Post
“Personable and empathetic, Ronson is an entertaining guide to the odd corners of the shame-o-sphere.” –The Minneapolis Star Tribune
“It’s sharply observed, amusingly told, and, while its conclusions may stop just short of profound, the true pleasure of the book lies in arriving at those conclusions.”
–The Onion
“Like all of Ronson’s books, this one is hard to put down, but you will absolutely do so at some point to Google yourself.” –TheMillions.com
“An irresistibly gossipy cocktail with a chaser of guilt.” –Newsday
“With So You’ve Been Publicly Shamed Ronson has written a timely, interesting and titillating read for any Internet drama junkie.” –PopMatters.com
“[A] simultaneously lightweight and necessary book.” –Esquire
"A work of original, inspired journalism, it considers thecomplex dynamics between those who shame and those who are shamed, both of whom can become the focus ofsocial media’s grotesque, disproportionate judgments." –The Financial Times
"[So You've Been Publicly Shamed] is both entertaining and fair -- a balance we could use a lot more of, online and off." –Vulture
“Ronson is an entertaining and provocative writer, with a broad reach …[So You’ve Been Publicly Shamed] is a well-reported, entertainingly written account of an important subject.” –The Oregonian
"Ronson is a fun writer to read...fascinating." –Fast Company
“I was mesmerized. And I was also disturbed.” –Forbes
"[So You've Been Publicly Shamed] promises to be the most relevant book of the year." –FlavorWire
"I was sickly fascinated by the book. I think it's Ronson's best book." –Mark Frauenfelder for BoingBoing
"With confidence, verve, and empathy, Ronson skillfully informs and engages the reader without excusing those caught up in the shame game. As he stresses, we are the ones wielding this incredible power over others' lives, often with no regard for the lasting consequences of our actions." –Starred Booklist Review
"Clever and thought-provoking, this book has the potential to open an important dialogue about faux moral posturing online and its potentially disastrous consequences." –Publishers Weekly
“Relentlessly entertaining and thought-provoking.” –The Guardian
“Certainly, no reader could finish it without feeling a need to be gentler online, to defer judgment, not to press the retweet button, to resist that primal impulse to stoke the fires of shame.”–The Times
“Excruciating, un-put-downable…So You've Been Publicly Shamed is a gripping read, packed with humor and compassion and Ronson's characteristic linguistic juggling of the poignant and the absurd.” –Chapter16.org
“A powerful and rewarding read, a book utterly of the moment.”—The Hamilton Spectator
“Ronson is a lovely, fluid writer, and he has a keen eye for painful, telling details.” —The Bloomberg View
“Fascinating and trenchant.” –The Denver Post
“[Ronson] is one of our most important modern day thinkers…[So You’ve Been Publicly Shamed] is one of the most therapeutic books imaginable.” – US News & Word Report
“Personable and empathetic, Ronson is an entertaining guide to the odd corners of the shame-o-sphere.” –The Houston Chronicle
“[A] satirical Malcolm Gladwell… an accessible, fun read.” – Everyday Ebook
"We love Jon Ronson. He’s thoughtful and very funny. [So You’ve Been Publicly Shamed] is a great book about the way the internet can gang up on people and shame them, when they deserve it, when they don’t deserve it and it’s great." – Judd Apatow
"Jon Ronson is unreal. So You’ve Been Publicly Shamed –everyone should read that book. He’s one of my favorite human beings." – Bill Hader
"[A] brilliant, thought-provoking book – a fascinating examination of citizen justice, which has enjoyed a great renaissance since the advent of the internet." – Tatler
"A terrifying and keen insight into a new form of misguided mass hysteria." – Jesse Eisenberg
"A fascinating exploration of modern media and public shaming… It's a great conversation starter. Is Twitter the new Salem Witch trials?"– Reese Witherspoon
About the Author
Excerpt. © Reprinted by permission. All rights reserved.
One
This story begins in early January 2012, when I noticed that another Jon Ronson had started posting on Twitter. His photograph was a photograph of my face. His Twitter name was @Jon_Ronson. His most recent tweet, which appeared as I stared in surprise at his timeline, read: “Going home. Gotta get the recipe for a huge plate of guarana and mussel in a bap with mayonnaise :D #yummy.”
“Who are you?” I tweeted him.
“Watching #Seinfeld. I would love a big plate of celeriac, grouper and sour cream kebab with lemongrass. #foodie,” he tweeted.
I didn’t know what to do.
—
The next morning I checked @Jon_Ronson’s timeline before I checked my own. In the night he had tweeted, “I’m dreaming something about #time and #cock.”
He had twenty followers. Some were people I knew from real life, who were probably wondering why I’d suddenly become so passionate about fusion cooking and candid about dreaming about cock.
—
I did some digging. I discovered that a young researcher, formerly of Warwick University, called Luke Robert Mason had a few weeks earlier posted a comment on the Guardian site. It was in response to a short video I had made about spambots. “We’ve built Jon his very own infomorph,” he wrote. “You can follow him on Twitter here: @Jon_Ronson.”
Oh, so it’s some kind of spambot, I thought. Okay. This will be fine. Luke Robert Mason must have thought I would like the spambot. When he finds out that I don’t, he’ll remove it.
So I tweeted him: “Hi!! Will you take down your spambot please?”
Ten minutes passed. Then he replied, “We prefer the term infomorph.”
I frowned. “But it’s taken my identity,” I wrote.
“The infomorph isn’t taking your identity,” he wrote back. “It is repurposing social media data into an infomorphic esthetic.”
I felt a tightness in my chest.
“#woohoo damn, I’m in the mood for a tidy plate of onion grill with crusty bread. #foodie,” @Jon_Ronson tweeted.
I was at war with a robot version of myself.
—
A month passed. @Jon_Ronson was tweeting twenty times a day about its whirlwind of social engagements, its “soirees,” and its wide circle of friends. It now had fifty followers. They were getting a disastrously misrepresentative depiction of my views on soirees and friends.
The spambot left me feeling powerless and sullied. My identity had been redefined all wrong by strangers and I had no recourse.
—
I tweeted Luke Robert Mason. If he was adamant that he wouldn’t take down his spambot, perhaps we could at least meet? I could film the encounter and put it on YouTube. He agreed, writing that he’d be glad to explain the philosophy behind the infomorph. I replied that I’d certainly be interested to learn the philosophy behind the spambot.
—
I rented a room in central London. I sat there, nervously waiting. On the dot of our prearranged meeting, Luke arrived with two other men—the team behind the spambot. All three were academics. They had met at Warwick University. Luke was the youngest of the three, handsome, in his twenties, a “researcher in technology and cyberculture and director of the Virtual Futures Conference,” according to his online CV. David Bausola looked like a rakish teacher, the sort of person who might speak at a conference on the literature of Aleister Crowley. He was a “creative technologist” and the CEO of the digital agency Philter Phactory. Dan O’Hara had a shaved head, and eyes that were piercing and annoyed-looking. His jaw was clenched. He was in his late thirties, a lecturer in English and American literature at the University of Cologne. Before that, he’d been a lecturer at Oxford. He’d coedited a book about J. G. Ballard, Extreme Metaphors, and another book, Thomas Pynchon: Schizophrenia & Social Control. As far as I understood it, David Bausola had done the actual building of the spambot, while the two other men provided “research and consultancy.”
I suggested that they sit in a row on the sofa so I could film them all in a single shot. Dan O’Hara gave the others a glance.
“Let’s play along,” he said to them. They all sat, with Dan in the middle.
“What do you mean by ‘play along’?” I asked him.
“It’s about psychological control,” he said.
“Do you think my having you in a row on the sofa is my way of psychologically controlling you?” I asked.
“Absolutely,” said Dan.
“In what way?” I asked.
“I do that with students,” said Dan. “I put myself in a separate chair and put the students in a row on the sofa.”
“Why would you want to psychologically control some students?” I asked.
Dan looked briefly worried that he’d been caught saying something eerie. “In order to control the learning environment,” he said.
“Is this making you feel uncomfortable?” I asked him.
“No, not really,” said Dan. “Are you uncomfortable?”
“Yes,” I said.
“Why?” Dan asked.
I spelled out my grievances. “Academics,” I began, “don’t swoop into a person’s life uninvited and use him for some kind of academic exercise, and when I ask you to take it down, you’re, ‘Oh, it’s not a spambot, it’s an infomorph.’”
Dan nodded. He leaned forward. “There must be lots of Jon Ronsons out there?” he began. “People with your name? Yes?”
I looked suspiciously at him. “I’m sure there are people with my name,” I replied, carefully.
“I’ve got the same problem,” said Dan, with a smile. He gave me an empathetic look. “There’s another academic out there with my name.”
“You don’t have exactly the same problem as I do,” I said, “because my exact problem is that three strangers have stolen my identity and have created a robot version of me and are refusing to take it down even though they come from respectable universities and give TEDx talks.”
Dan let out a long-suffering sigh. “You’re saying, ‘There is only one Jon Ronson,’” he said. “You’re proposing yourself as the real McCoy, as it were, and you want to maintain that integrity and authenticity. Yes?”
I stared at him.
“I think we feel annoyed with you,” Dan continued, “because we’re not quite persuaded by that. We think there’s already a layer of artifice and it’s your online personality—the brand Jon Ronson—you’re trying to protect. Yeah?”
“NO, IT’S JUST ME TWEETING,” I yelled.
“The Internet is not the real world,” said Dan.
“I write my tweets,” I replied. “And I press send. So it’s me on Twitter.”
We glared at each other.
“That’s not academic,” I said. “That’s not postmodern. That’s the fact of it.”
“This is bizarre,” Dan said. “I find it really strange—the way you’re approaching this. You must be one of the very few people who have chosen to come on Twitter and use their own name as their Twitter name. Who does that? And that’s why I’m a little suspicious of your motives, Jon. That’s why I say I think you’re using it as brand management.”
I said nothing, but to this day it kills me that it didn’t cross my mind to point out to him that Luke Robert Mason’s Twitter name is @LukeRobertMason.
Our conversation continued like this for an hour. I told Dan that I have never used the term brand management in my life. “Language like that is alien to me,” I said. “And that’s the same with your spambot. Its language is different to mine.”
“Yes,” the three men agreed in unison.
“And that’s what’s annoying me so much,” I explained. “It’s a misrepresentation of me.”
“You’d like it to be more like you?” Dan said.
“I’d like it to not exist,” I said.
“That’s bizarre,” said Dan. He let out an incredulous whistle. “I find something psychologically interesting about that.”
“Why?” I said.
“I find that quite aggressive,” he said. “You’d like to kill these algorithms? You must feel threatened in some way.” He gave me a concerned look. “We don’t go around generally trying to kill things we find annoying.”
“You’re a TROLL!” I yelled.
—
After the interview was over, I staggered out into the London afternoon. I dreaded uploading the footage onto YouTube because I’d been so screechy. I steeled myself for comments mocking my screechiness and I posted it. I left it up for ten minutes. Then, with apprehension, I had a look.
“This is identity theft,” read the first comment I saw. “They should respect Jon’s personal liberty.”
Wow, I thought, cautiously.
“Somebody should make alternate Twitter accounts of all of those ass clowns and constantly post about their strong desire for child porn,” read the next comment.
I grinned.
“These people are manipulative assholes,” read the third. “Fuck them. Sue them, break them, destroy them. If I could see these people face to face I would say they are fucking pricks.”
I was giddy with joy. I was Braveheart, striding through a field, at first alone, and then it becomes clear that hundreds are marching behind me.
“Vile, disturbing idiots playing with someone else’s life and then laughing at the victim’s hurt and anger,” read the next comment.
I nodded soberly.
“Utter hateful arseholes,” read the next. “These fucked up academics deserve to die painfully. The cunt in the middle is a fucking psychopath.”
I frowned slightly. I hope nobody’s going to actually hurt them, I thought.
“Gas the cunts. Especially middle cunt. And especially left-side bald cunt. And especially quiet cunt. Then piss on their corpses,” read the next comment.
—
I won. Within days, the academics took down @Jon_Ronson. They had been shamed into acquiescence. Their public shaming had been like the button that restores factory settings. Something was out of kilter. The community rallied. The balance was redressed. The academics made a very big meal of eradicating their spambot. They wrote a Guardian column explaining that their wider aim was to highlight the tyranny of Wall Street algorithms: “It’s not just Ronson who has bots manipulating his life. It’s all of us.” I still didn’t understand why pretending I eat wasabi dumplings might draw the public’s attention to the scourge of Wall Street algorithms.
—
“I have been asked to retire you—do you understand what that means,” tweeted David Bausola to the spambot. And, “You have a few hours left. I hope you enjoy them.”
“Just press the off switch,” I e-mailed him. I tapped my fingers on my desk, impatiently. “Jesus.”
I was happy to be victorious. It felt wonderful. The wonderful feeling overwhelmed me like a sedative. Strangers all over the world had united to tell me I was right. It was the perfect ending.
—
Now I thought back on the other recent social media shamings I’d enjoyed and felt proud of. The first great one happened in October 2009. The Boyzone singer Stephen Gately had been found dead while on holiday with his civil partner, Andrew Cowles. The coroner recorded a verdict of natural causes, but the columnist Jan Moir wrote in the Daily Mail, “Whatever the cause of death is, it is not, by any yardstick, a natural one . . . it strikes another blow to the happy-ever-after myth of civil partnerships.”
On Twitter we knew what it meant to be the underdog. And here was a member of Britain’s elite trying to reshame the gay community and choosing the most callous circumstance to do it. We were not going to tolerate a resurgence of old-time bigotry, and as a result of our collective fury, Marks & Spencer and Nestlé demanded their advertising be removed from the Daily Mail’s website. These were great times. We hurt the Mail with a weapon they didn’t understand—a social media shaming.
After that, when the powerful transgressed, we were there. When the Daily Mail mocked a food-bank charity for giving a food parcel to their undercover reporter without running an ID check on him, Twitter responded by donating £39,000 to the charity by the end of that same day.
“This is the nice thing about social media,” one tweeter wrote about that campaign. “The Mail, which relies primarily on lying to people about their neighbors, can’t cope with people communicating among themselves, forming their own opinions.”
When LA Fitness refused to cancel the gym membership of a couple who had lost their jobs and couldn’t afford the fees, we rallied. LA Fitness hurriedly backed down. These giants were being brought down by people who used to be powerless—bloggers, anyone with a social media account. And the weapon that was felling them was a new one: online shaming.
And then one day it hit me. Something of real consequence was happening. We were at the start of a great renaissance of public shaming. After a lull of almost 180 years (public punishments were phased out in 1837 in the United Kingdom and in 1839 in the United States), it was back in a big way. When we deployed shame, we were utilizing an immensely powerful tool. It was coercive, borderless, and increasing in speed and influence. Hierarchies were being leveled out. The silenced were getting a voice. It was like the democratization of justice. And so I made a decision. The next time a great modern shaming unfolded against some significant wrongdoer—the next time citizen justice prevailed in a dramatic and righteous way—I would leap into the middle of it. I’d investigate it close up and chronicle how efficient it was in righting wrongs.
—
I didn’t have to wait long. @Jon_Ronson was put to death on April 2, 2012. Just twelve weeks later, in the middle of the night on July 4, a man lying on his sofa in Fort Greene, Brooklyn, was looking for ideas for his blog when he made a very unexpected discovery.
Two
In the middle of the night on July 4, 2012, Michael C. Moynihan lay on his sofa. His wife, Joanne, was asleep upstairs with their young daughter. They were broke, as they always were. Everybody seemed to make more money in journalism than Michael did. “I can never turn it into money,” he’d later tell me. “I don’t know how to do it.”
These were anxious times. He was thirty-seven and scraping by as a blogger and a freelancer in a walk-up in a not-great part of Fort Greene, Brooklyn.
But he’d just had a job offer. The Washington Post had invited him to blog for ten days. Not that the timing was so great: “It was July Fourth. Everyone was on vacation. There were no readers and there wasn’t a lot of news.” But still, it was a break. And it was stressing Michael out. The stress had just spoiled a vacation in Ireland visiting his wife’s family, and now it was stressing him out on his sofa.
—
He began hunting around for story ideas. On a whim he downloaded the latest number-one New York Times nonfiction bestseller from the young, handsome, and internationally renowned pop-psychology author Jonah Lehrer. It was a book about the neurology of creativity and was called Imagine: How Creativity Works.
The first chapter, “Bob Dylan’s Brain,” piqued Michael’s interest, as he was a keen Dylanologist. Jonah Lehrer was reconstructing a critical moment in Dylan’s creative career—the thought process that led him to write “Like a Rolling Stone.”
—
It was May 1965 and Dylan was bored, weary from a grueling tour, “skinny from insomnia and pills,” sick of his music, thinking he had nothing left to say. As Jonah Lehrer writes:
The only thing he was sure of was that this life couldn’t last. Whenever Dylan read about himself in the newspaper he made the same observation: “God, I’m glad I’m not me,” he said. “I’m glad I’m not that.”
So Dylan told his manager he was quitting the music business. He moved to a tiny cabin in Woodstock, New York. His plan was to perhaps write a novel.
But then, just when Dylan was most determined to stop creating music, he was overcome with a strange feeling.
“It’s a hard thing to describe,” Dylan would later remember. “It’s just this sense that you got something to say.”
It was no wonder Imagine had become such a bestseller. Who wouldn’t want to read that if they’re creatively blocked and feeling hopeless they’re just like Bob Dylan immediately before he wrote “Like a Rolling Stone”?
—
Michael Moynihan, I should explain, hadn’t downloaded Jonah Lehrer’s book because he was blocked and needed inspirational advice about how to write a Washington Post blog. Jonah Lehrer had recently been embroiled in a minor scandal and Michael was considering blogging about it. Some columns he had written for The New Yorker had, it turned out, been recycled from columns he’d published months earlier in The Wall Street Journal. Michael was considering blogging on how “self-plagiarism” was considered less of a crime in Britain than in America and what that said about the two cultures.
But now Michael suddenly stopped reading. He went back a sentence.
“It’s a hard thing to describe,” Dylan would later remember. “It’s just this sense that you got something to say.”
Michael narrowed his eyes. When the fuck did Bob Dylan say that? he thought.
“What made you suspicious?” I asked Michael. The two of us were eating lunch at the Cookshop restaurant in Manhattan’s Chelsea district. Michael was handsome and fidgety. His eyes were pale and darting like a husky’s.
“It just didn’t sound like Dylan,” he said. “In that period, in every interview Dylan did, he was a total asshole to the interviewer. This sounded like a Dylan self-help book.”
And so, on his sofa, Michael scanned back a few paragraphs.
Whenever Dylan read about himself in the newspaper, he made the same observation: “God, I’m glad I’m not me,” he said. “I’m glad I’m not that.”
In D. A. Pennebaker’s documentary Dont Look Back (the missing apostrophe was the director’s idea), Dylan reads an article about himself: “Puffing heavily on a cigarette, he smokes 80 a day . . .” Dylan laughs, “God, I’m glad I’m not me.”
How did Jonah Lehrer know that Dylan said this whenever he read about himself in the paper? Michael thought. Where did “whenever”come from? Plus, “God, I’m glad I’m not me” is verifiable, but “I’m glad I’m not that”? When did he say, “I’m glad I’m not that?” Where did Jonah Lehrer get “I’m glad I’m not that”?
And so Michael Moynihan e-mailed Jonah Lehrer.
I picked up your book and as an obsessive Dylan nerd eagerly read the first chapter . . . I’m pretty familiar with the Dylan canon and there were a few quotes I was slightly confused by and couldn’t locate.
This was Michael’s first e-mail to Jonah Lehrer. He was reading it to me back home in his Fort Greene living room. Joanne sat with us. There were toys scattered around.
By the time Michael e-mailed Jonah on July 7, he’d pinpointed six suspicious Dylan quotes, including “It’s just this sense that you got something to say,” “I’m glad I’m not that,” and this angry retort to prying journalists: “I’ve got nothing to say about these things I write. I just write them. There’s no great message. Stop asking me to explain.”
Dylan did once verifiably say in Dont Look Back, “I’ve got nothing to say about these things I write. I just write them. There’s no great message.”
But there was no “Stop asking me to explain.”
Michael mentioned to Jonah his deadline—he was blogging for The Washington Post for ten days—and then he pressed send.
—
Jonah e-mailed Michael back twice the next day. His e-mails sounded friendly, professional, businesslike, maybe a little superior. His air was that of a smart young academic understanding Michael’s questions and promising to answer them during an appropriate moment in his schedule. Which would be in eleven days. He was on vacation in Northern California for ten days. His files were at his home, a seven-hour drive away. He didn’t want to disrupt his vacation by driving fourteen hours to check his files. If Michael could wait ten days, Jonah would send him detailed notes.
Michael smiled when he read out that part of Jonah’s e-mail to me. Eleven days was quite the convenient vacation length given the duration of Michael’s Washington Post contract.
Still, Jonah said he’d try to answer Michael’s questions off the top of his head.
“And this,” Michael said, “was where it all began to unravel for him. This is where he makes his first underplayed lie. He’s hesitating. ‘Do I make this lie?’”
Jonah made the lie.
“I got a little bit of help,” he wrote, “from one of Dylan’s managers.”
This manager had given Jonah access to previously unreleased original transcripts of Dylan interviews. If there were any discrepancies with common references on the Web, that was why.
Jonah’s e-mails continued in this vein for several paragraphs: Dylan had told a radio interviewer to “stop asking me to explain” in 1995. The interview was transcribed within the pages of a rare multivolume anthology called The Fiddler Now Upspoke: A Collection of Bob Dylan’s Interviews, Press Conferences and the Like from Throughout the Master’s Career. And so on. Then Jonah thanked Michael for his interest, signed off, and at the bottom of the e-mails were the words “Sent from my iPhone.”
“Sent from his iPhone,” Michael said. “A rather lengthy e-mail to send from an iPhone. Slightly panicky. Sweaty thumbs, you know?”
—
Who knew if Jonah Lehrer really was on vacation? But Michael had to take him at his word. So they had a lull. The lull made publication in the Washington Post blog impossible, given the digging Michael would need to do. The Fiddler Now Upspoke was a nightmare source: “Eleven volumes, twelve volumes, fifteen volumes. Individual ones cost a hundred fifty, two hundred dollars.”
Jonah Lehrer presumably thought Michael hadn’t the wherewithal to trace, purchase, and scrutinize an anthology as epic and obscure as The Fiddler Now Upspoke. But he underestimated the nature of Michael’s tenacity. There was something about Michael that reminded me of the cyborg in Terminator 2, the one that was even more dogged than Arnold Schwarzenegger, running faster than the fastest car. As Joanne told me, “Michael is the guarder of social rules.” She turned to him. “You’re a nice guy as long as everyone else . . .”
“When I go out in the world,” Michael said, “if someone throws some garbage on the street, it’s the most senseless thing to me. I lose my mind. ‘Why are you doing this?’”
“And it’s for hours,” Joanne said. “We’re out on a nice walk and it’s a half-an-hour rant . . .”
“I see things collapsing,” Michael said.
And so Michael tracked down an electronic version of The Fiddler Now Upspoke. Well, it wasn’t an actual electronic version, but “a complete archive of all known Dylan interviews called Every Mind-Polluting Word,” Michael told me, “basically a digital version of Fiddler that a fan put together and dumped online.” It turned out that Bob Dylan had given only one radio interview in 1995 and at no time during it had he told the interviewer to “stop asking me to explain.”
—
On July 11, Michael was in the park with his wife and daughter. It was hot. His daughter was running in and out of the fountain. Michael’s phone rang. The voice said, “This is Jonah Lehrer.”
I know Jonah Lehrer’s voice now. If you had to describe it in a word, that word would be measured.
“We had a really nice talk,” Michael said, “about Dylan, about journalism. I told him I wasn’t trying to make a name for myself with this. I said I’d been grinding away at this for years and I’m just—you know—I do what I do and I feed my family and everything’s okay.”
The way Michael said the word okay made it sound like he meant “barely okay.” It was the vocal equivalent of a worried head glancing down at the floor.
“I told him I’m not one of those young Gawker guys going, ‘Find me a target I can burn in the public square and then people will know who I am.’ And Jonah said, ‘I really appreciate that.’”
Michael liked Jonah. “I got along with him. It was really nice. It was a really nice conversation.” They said their good-byes. A few minutes later, Jonah e-mailed Michael to thank him once again for being so decent and not like one of those Gawker guys who delight in humiliation. They didn’t make them like Michael anymore.
After that, Michael went quiet so he could dig around on Jonah some more.
—
These were the good days. Michael felt like Hercule Poirot. Jonah’s claim that he’d had a little bit of help from one of Dylan’s managers had sounded suspiciously vague, Michael had thought. And, indeed, it turned out that Bob Dylan had only one manager. His name was Jeff Rosen. And although Jeff Rosen’s e-mail address was hard to come by, Michael came by it.
Michael e-mailed him. Had Jeff Rosen ever spoken to Jonah Lehrer? Jeff Rosen replied that he never had.
So Michael e-mailed Jonah to say he had some more questions.
Jonah replied, sounding surprised. Was Michael still going to write something? He assumed Michael wasn’t going to write anything.
—
Michael shook his head with incredulity when he recounted this part to me. Jonah had obviously convinced himself that he’d sweet-talked Michael out of investigating him. But no. “Bad liars always think they’re good at it,” Michael said to me. “They’re always confident they’re defeating you.”
—
“I’ve spoken to Jeff Rosen,” Michael told Jonah.
And that, Michael said, is when Jonah lost it. “He just lost it. I’ve never seen anyone like it.”
• • •
Jonah started repeatedly telephoning Michael, pleading with him not to publish. Sometimes Michael would silence his iPhone for a while. Then he’d return to find so many missed calls from Jonah that he would take a screenshot because nobody would otherwise have believed it. I asked Michael at what point it stopped being fun, and he replied, “When your quarry starts panicking.” He paused. “It’s like being out in the woods hunting and you’re, ‘This feels great!’ And then you shoot the animal and it’s lying there twitching and wants its head to be bashed in and you’re, ‘I don’t want to be the person to do this. This is fucking horrible.’”
—
Michael got a call from Jonah’s agent, Andrew Wylie. He represents not just Jonah but also Bob Dylan and Salman Rushdie and David Bowie and David Byrne and David Rockefeller and V. S. Naipaul and Vanity Fair and Martin Amis and Bill Gates and King Abdullah II of Jordan and Al Gore. Actually, Andrew Wylie didn’t phone Michael. “He got in touch with somebody who got in touch with me to tell me to call him,” Michael told me. “Which I thought was very Tinker Tailor Soldier Spy. He’s thought to be the most powerful literary agent in the United States and I’m a schlub, I’m a nobody. So I called him. I laid out the case. He said, ‘If you publish this, you’re going to ruin a guy’s life. Do you think this is a big enough deal to ruin a guy’s life?’”
“How did you reply?” I asked.
“I said, ‘I’ll think about it,’” Michael said. “I guess Andrew Wylie is a bazillionaire because he’s very perceptive, because I got a call from Jonah, who said, ‘So Andrew Wylie says you’re going to go ahead and publish.’”
—
On the afternoon of Sunday, July 29, Michael was walking down Flatbush Avenue, on the telephone to Jonah, shouting at him, “‘I need you to go on the record. You have to do it, Jonah. You have to go on the record.’ My arms were going crazy. I was so angry and so frustrated. All the time he was wasting. All his lies. And he was simpering.” Finally something in Jonah’s voice made Michael know that it was going to happen. “So I ran into Duane Reade, and I bought a fucking Hello Kitty notebook and a pen, and in twenty-five seconds, he said, ‘I panicked. And I’m deeply sorry for lying.’”
“And there you go,” said Michael. “It’s done.”
—
Twenty-six days, and it took Michael forty minutes to write the story. He’d still not worked out how to make money from journalism. He’d agreed to give the scoop to a small Jewish online magazine, Tablet. Knowing how lucky they were, the people at Tablet paid Michael quadruple what they usually pay, but it was quadruple of not much: $2,200 total—which is all he’d ever make from the story.
Forty minutes to write it, and what felt to him like nine packs of cigarettes.
“If anything, Jonah Lehrer nearly killed me I smoked so many fucking cigarettes out on the fire escape. Smoking, smoking, smoking. When you have the ability to press send on something and really, really affect the outcome of the rest of that person’s life. And the phone was ringing and ringing and ringing and ringing. There were twenty-odd missed calls from Jonah that Sunday night. Twenty-four missed calls, twenty-five missed calls.”
“He kept phoning,” Joanne said. “It was so sad. I don’t understand why he thought it was a good idea to keep phoning.”
“It was the worst night of his life,” I said.
“Yeah, yeah, for sure, for sure,” Michael said.
Finally, Michael picked up the phone. “I said, ‘Jonah, you have to stop calling me. This is almost to the point of harassment.’ I felt like I was talking him off the ledge. I said, ‘Tell me you’re not going to do anything stupid.’ It was that level of panic. So much so that I thought maybe I should pull back from this. He was, ‘Please, please, please,’ like a child’s toy breaking, droning, running out of batteries, ‘Please please, please . . .’”
Michael asked me if I’d ever been in that position. Had I ever stumbled on a piece of information that, if published, would destroy someone? Actually destroy them.
I thought for a while. “Destroy someone?” I said. I paused. “No. I don’t think so. I’m not sure.”
“Don’t ever do it,” he said.
Michael said he honestly considered not pressing send that night. Jonah had a young daughter the same age as Michael’s young daughter. Michael said he couldn’t kid himself. He understood what pressing send would mean to Jonah’s life: “What we do, when we fuck up, we don’t lose our job. We lose our vocation.”
—
Michael was thinking of former journalists like The New Republic’s Stephen Glass. Glass was the author of a celebrated 1998 story, “Hack Heaven,” about a fifteen-year-old schoolboy hacker who was offered a job with a software company he’d hacked into. Glass wrote about being a fly-on-the-wall in the company’s offices—Jukt Micronics—as the boy negotiated his terms:
“I want more money. I want a Miata. I want a trip to Disney World. I want X-Men comic number one. I want a lifetime subscription to Playboy—and throw in Penthouse. Show me the money! Show me the money!” Across the table, executives . . . are listening and trying ever so delicately to oblige. “Excuse me, sir,” one of the suits says tentatively to the pimply teenager. “Excuse me. Pardon me for interrupting you, sir. We can arrange more money for you.”
—STEPHEN GLASS, “WASHINGTON SCENE: HACK HEAVEN,” The New Republic, MAY 18, 1998
But there was no conference room, no Jukt Micronics, no schoolboy hacker. A Forbes digital journalist, Adam Penenberg, annoyed that The New Republic had scooped him on his own turf, did some digging and discovered that Glass had invented it all. Glass was fired. He later enrolled in law school, earned a degree magna cum laude, applied in 2014 to practice law in California, and was refused. Glass’s shaming was following him around wherever he went, like Pigpen’s cloud of dirt. In some ways, he and Jonah Lehrer were eerily alike—young, nerdy, Jewish, preternaturally successful journalists on a roll who made things up. But Glass had invented entire scenarios, casts of characters, reams of dialogue. Jonah’s “I’m glad I’m not that” at the end of “I’m glad I’m not me” was stupid and wrong, but a world that doled out punishments as merciless as that would be unfathomable to me. I thought Michael was being overly dramatic to believe that pressing send would sentence Jonah to Stephen Glass–level oblivion.
—
In the end, it was all academic for Michael. He said he felt as trapped in this story as Jonah was. It was like they were both in a car with failed brakes, hurtling helplessly toward this ending together. How could Michael not press send? What would people think if the story got out? That he’d covered it up for career advancement? “I would have been the spineless so-called journalist who buckled to Andrew Wylie. I never would have worked again.”
Product details
- Publisher : Riverhead Books; First Edition (March 31, 2015)
- Language : English
- Hardcover : 304 pages
- ISBN-10 : 1594487138
- ISBN-13 : 978-1594487132
- Item Weight : 15.2 ounces
- Dimensions : 5.75 x 1 x 8.5 inches
- Best Sellers Rank: #913,941 in Books (See Top 100 in Books)
- #198 in Medical Psychology History
- #261 in Popular Psychology History
- #3,110 in Popular Culture in Social Sciences
- Customer Reviews:
Important information
To report an issue with this product, click here.
About the author

Jon Ronson is an award-winning writer and documentary maker. He is the author of many bestselling books, including Frank: The True Story that Inspired the Movie, Lost at Sea: The Jon Ronson Mysteries, The Psychopath Test, The Men Who Stare at Goats and Them: Adventures with Extremists. His first fictional screenplay, Frank, co-written with Peter Straughan, starred Michael Fassbender. He lives in London and New York City.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonReviews with images
Submit a report
- Harassment, profanity
- Spam, advertisement, promotions
- Given in exchange for cash, discounts
Sorry, there was an error
Please try again later.-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Ronson eventually won his case in a long convoluted process that included a face-to-face meeting with the twisted academicians who claimed that the internet was not, in fact, the real world. Ronson had reluctantly made a video of the meeting and decided his only recourse was to upload it to YouTube. Commenters began crucifying the three identity thieves—some mercilessly—and eventually the academics took down the fake Twitter account.
Ronson’s book goes on to explore the concept of public shaming and what it does to its victims in a series of well publicized citizen uprisings that begin in social media. It’s all about the swarm.
There was the LA Fitness establishment that refused to cancel the membership of a couple who couldn’t afford to pay their membership after some financial setbacks. Chalk up one for the swarm on social media and a reputation hit for LA Fitness. The trouble with these social media stings is that they do not go away. Every time someone Googles “LA Fitness” the story rears its ugly head. The book is loaded with excellent case studies: journalist and author Jonah Lehrer (faked Bob Dylan quotes in a book), Justine Sacco (infamous PR pro who joked on Twitter she couldn’t get AIDS in Africa because she was white), Lindsey Stone (posted a mocking picture at the Tomb Of The Unknown Soldier) and others.
“They were being brought down by people who used to be powerless—bloggers, anyone with a social media account. And the weapon that was felling them was a new one: online shaming. The silenced were getting a voice. It was like the democratization of justice,” Ronson wrote.
The book is fascinating because Ronson interviewed all these victims and told the story about how they lost their personal lives (and even jobs) due to a social media indiscretion from their perspective.
Ronson also writes in depth about Michael Fertik and reputation.com. He convinced Fertik to take on the case of Lindsey Stone so he could follow the reputation recovery process through and chronicle the results. What was interesting was that, in the end, Stone gets a version of her life back but she had to become a different person to do so. I will admit I had my misgivings about Fertik’s work, but after reading the book I have developed a professional respect for his company. Unlike others in his sector, he has morals of sorts. The power of reputation as a business asset has long been researched by such organizations as The Reputation Institute, and the need to cultivate a good reputation is now a part of everyday business operations for savvy brands. Some of this cultivation resides in responsible social media behavior.
There are an abundance of angles and case studies in this book. It is definitely worth a read for any professional in PR, crisis, or media relations. I also think it is a good read—period. We can all see ourselves a little in this book—our quickness to jump on the bandwagon when someone like Justine Sacco screws up and what happens when unscrupulous writers like Gawker’s Sam Biddle rally the troops to ruin somebody’s life in the name of being a watchdog. He compared his feat of helping to bring down Sacco to the civil rights impact of Rosa Parks. To me, that just cheapens what Rosa Parks accomplished. But, it is Gawker after all.
Ronson says of Sacco's demise: “If punching Justine Sacco was ever punching up—and it didn’t seem so to me given that she was an unknown PR woman with 170 Twitter followers—the punching only intensified as she plummeted to the ground.” Ronson does portray Sacco as a pathetic character in the end—someone whose life will never be the same because of her social media screw-up.
But he also takes a look at her social media history and how her habit of sardonic tweets had her walking close to the line before she got publicly crucified. He credits social media and people like Biddle (with large Twitter followings) with creating a feeding frenzy that is fueled by the anonymity and distance created by social media.
Ronson wrote about the evolution of public shaming on social media: “In the early days, we watched celebrities for transgressions. After a while, it wasn’t just transgressions we were keenly watchful for. It was misspeakings. Fury at the terribleness of other people had started to consume us a lot. And the rage that swirled around seemed increasingly in disproportion to whatever stupid things some celebrity had said. It felt different to satire or journalism or criticism. It felt like punishment.”
Ronson writes at length about the disproportionate consequences of internet shaming. “Shamings on the internet are not just. They don’t follow the rules of society that you have basic rights as the accused. You have your day in court. You don’t have any rights when you’re accused on the Internet. And the consequences are worse. It’s worldwide forever.”
Maybe the most interesting piece of the book was a chapter on the subculture of kids that hang out on an app called 4chan to organize bullying campaigns. 4chan is mostly an unmoderated bulletin board with everything from bullying to porn to requests for help with cyber-attacks. One 4chan user described her typical cohorts: “a lot of them are bored, under stimulated, over-persecuted, powerless kids. They know they can’t be anything they want, so they went to the Internet. On the Internet we have power in situations where we would otherwise be powerless.”
The scariest characteristic involved in most of Ronson’s stories? People who did not know how to or had no inclination to use their privacy settings on social media. This book is a huge case for social media responsibility education at every age level—from middle school to the corporate world.
Perhaps the most disturbing chapter of the book was the explanation of how trial lawyers are taught to shame witnesses to win their cases. In the book, Ronson followed a group of expert witnesses through a workshop on shame avoidance. It doesn’t do a lot to bolster your faith in the judicial system.
In the end, Ronson has given us an appalling but realistic look at the culture of public shaming and a road map, with signs, to help us navigate. Highly recommend.
Public shaming is not a new phenomenon but was actually used frequently and effectively in for centuries leading up to the 1900s when it started declining because it was deemed cruel. Now, in our online forums it has made a staggering comeback but instead of it being something that is used as a punishment being meted out by the village where your transgression took place by people who generally knew you and understood the circumstances, it is now being carried out almost instantaneously by people who had never heard of you until they saw the dog pile going on and decide to jump into the fray. This book goes into several different ways that public shaming has taken place recently, the after effects of each case, and looks more deeply into the mindset behind it and when public shaming can be appropriate and when it just goes overboard.
So this book was assigned to my 18yr old for his English 100 class. When I saw it come in, I was already intrigued and said as much to him. We decided we would try to read it together when it was assigned so we could discuss it. His entire class has lead to many interesting discussions as his teacher seeks to bring awareness to many different social issues which I'm definitely a proponent of. This book was no different. I have signed many petitions and been outspoken in my views of many things but I have tried to stay away from the social shaming although I admit to sometimes being happy to see some of it being done (pretty much any shaming someone like Brock Turner or someone like him gets I'm not going to be shedding a tear over) but I've seen many other instances like the case of Justine Sacco where I believe that what was done and the consequences to her life far outweighed the judgment lapse and the lack of any meaningful discussion behind said lapse. Pointing out that people have done something wrong is one thing. Condemning them without ever really listening to their side of the story and playing judge, jury, and executioner as a mob is not something I am in favor of towards an individual. Can this mentality be used to shame companies into better behavior? Yes and I actually believe that to be a fairly ethical use of this power so long as it sticks to the facts of the complaint against them and does not get personal with the employees outside of the "this is what was said". I admit to having to do things like post on a company's FB page in order to get my complaints resolved before but I never attacked, called for rape of anyone, or threatened any violence of any kind. This kind of behavior is, in my opinion (and seems to be in the opinion of the author), completely uncalled for at any time. I see the rise in public shaming of individuals who do something dumb or have an opinion different from someone else's as a symptom of the general lack of compassion and civility that is going around. We are so much more connected to the world these days but this online presence makes it easy to forget that there is a real person on the other side of the screen who has hopes and dreams and feelings just like you do while you can be an anonymous voice from cyberspace. I think this book was a good reminder of how we need to start looking in the mirror and more carefully consider our actions using compassion and civility before we start typing.
Top reviews from other countries
The Internet terrifies me. Through writing Girl with her Head in a Book, I have carved a tiny corner of it that makes sense to me and I enjoy it hugely but I am painfully aware of how misbehaviour online - however unintentional - can carry a heavy penalty. I have a tendency to disclose early on to my employers that I have a website so that I am absolutely sure that this is ok. Back when I was a teacher, I was really afraid that one day the site would be 'Found' by a parent or pupil and that I would have to give it up. The creative experience is hugely important to me and the idea of losing it was horrifying. We are all vulnerable to Internet shaming - a Tweet taken out of context, a Facebook photo taken the wrong way, a news story shared to the wrong people - the world has become a great deal smaller and the days of the lynch mob are back. In this book, Jon Ronson explores what happens to those people caught out online as well as analysing what shame truly means in the modern age. I had previously read The Psychopath Test, which left me sitting nervously, worried lest I was in fact one too and I finished this book with a similar sense of unease; as Ronson points out repeatedly however, the enemy here is not a remote figure sitting in a fancy office - the enemy is us.
jon ronsonJon Ronson was first drawn to the subject when a group of academics built a spambot of him on Twitter and refused to take it down, then he managed to successfully Internet shame them into doing so. Interested by the power of this, Ronson decided to investigate further. He charts 'the history' of Internet shamings, going back to how Jan Moir covered the death of Boyzone member Stephen Gateley, an event that seems comparatively quaint in contrast to the more recent examples. I was surprised that he did not mention the coverage of Jonathan Ross and Russell Brand's voicemail messages on Andrew Sachs' phone but there have been such a deluge over recent years that it is hardly surprising that he left some out. While some of the people featured in this book have faded from my memory - disgraced journalist Jonah Lehrer, a disability support worker who posted an inappropriate photo on Facebook (I'm not writing her name as I don't want to add to the Google rankings in any way), the playwright Mike Daisey who lied - there were a good deal of others who were familiar. Except not quite because I remembered them for their scandal rather than their actual name. Indeed, by participating with this book, they were undertaking an act of bravery by reminding the public of their names and that yes, they were the person who told that lie, made that off-colour joke, posed in that photo. The only reason why people could possibly agree to sign up for this is out of a sense of outrage of what had befallen them. It is not fair that someone should lose their job due to the pressure from an anonymous lynch mob which has not bothered to acquaint itself with the true particulars of a situation.
Ronson refers vaguely to differentiating between when a shaming is appropriate or not - the Jan Moir example is held up as righteous, while the incident when two men were shamed for making a joke about Dongles at a conference is referenced as not being so. Yet both incidents show evidence of a mob mentality out of control - a delight in another's shame. None of this is exactly new, as Ronson admits himself. In centuries past, people were branded, flogged, pilloried in the stocks, but then these were recognised as inhumane punishments with little chance of rehabilitating the offender. The Internet has brought this all back. Even as Ronson goes to visit a judge who regularly dealt out judicial punishments invoking shame, he realises that there is an added viciousness to the Internet lynch mob.
The thing that always disturbs me is how when women are being shamed, the threats so quickly turn towards rape. The Internet appears to have the ability to rouse some very primeval levels of rage amongst some people and the anger at a woman expressing an opinion, speaking up for herself or others, having a view on issue - it reveals a frightening amount of misogyny. This was an issue that I wished Ronson had tried to analyse more - the furthest he got was considering that it represented an attack against a woman's femininity, to bring her to shame as a very woman, but even so, it felt under-developed. Is the act of rape the most shameful thing that can be inflicted on a woman? Are we seeking an ultimate victory over the 'target' by bringing them to their very lowest, and the best low point for a woman is that? Or is there a sexual release to these remote shamings - they would not rape them in real life, but in the cyber world, anything goes? I'm not sure.
The emotion of shame itself is a very particular one. Painful events in my past (the deaths of loved ones, relationships or friendships which ended) do ultimately fade into scars from which I learn but am no longer traumatised by. Incidents which provoke shame have a tendency to remain fresh in the mind. Ronson analyses shame within the prison system, how offenders almost always have events involving shame in their past (abuse, bullying, etc) and how when prisons focused on dealing with resolving these feelings, the reoffending rates dropped dramatically. There are so many fascinating ideas explored in this book, such as how the increase in stop and frisk policing means that young people are being driven away from hanging out on the street, and thus are drawn to hanging out online - thus groups such as 4chan and Anonymous represent their attempts to regain control in a world that is attempting to regulate their behaviour. None of these theories are necessarily conclusive but they are very interesting.
Ronson spent three years visiting those who have been shamed, repeatedly checking in with people on their journey as they sought to rebuild. There is an agony as he charts Jonah Lehrer's attempts to rehabilitate his reputation, particularly uncomfortable as Lehrer gives his return speech next to a live Twitter feed charting people's reactions, which are unfortunately rather predictably hostile. Some of it feels remarkably academic as Ronson sits with Max Moseley and wonders how Moseley was able to escape apparently scot-free from being outed as an orgy enthusiast (although his wife was none too happy about it) - the answer seemed to be that he just refused to engage with it as shaming. Other times it all feels a bit unfair such as in the case of Justine Sacco, the woman who made the tweet about Aids before boarding a flight. As Ronson points out, a mere few moments of reflection tell you that the Tweet was perhaps not very funny but it wasn't intentionally racist, but yet the whole Internet still catches fire. And this leaves one unwilling to speak out for her since the last thing anybody wants is a share of the ignominy.
Another person I was very surprised did not merit an appearance in So You've Been Publicly Shamed was Katie Hopkins. She markets herself on shame, or rather on people trying to shame her. Stories about her are repeatedly going viral as people express their outrage. Katie Hopkins has described fleeing refugees as cockroaches, she has explained how she judges small children based on their names, that she believes fat people bring it all on themselves, that people with dementia deserve to be involuntarily euthanised - and yet she still has a job. The very fact that she generates vitriol is what keeps her employed. She earns a living deliberately doing what the people in this book did entirely by accident. Why does she away with it? What makes her so immune to shame? Still, I imagine that the bespectacled and faux-naive Jon Ronson would have struggled to hold his own in a conversation with her.
Ronson definitely does have a schtick which he has down fairly pat - despite his insistence that he is nerdy and socially-awkward, it is clear that he is actually a very astute and thorough journalist. A particularly amusing incidence of this occurs when he finds himself on a porn set, attempting to overcome how adult films treat shame, but many of the actors and directors take the time to check that Ronson is coping ok with the rather extreme environment, rubbing his arm and asking him politely if he is all right. I have been following Ronson's journalism for years (I only realised how long when he mentioned in this book that his son is now seventeen - the time really has flown) and while he may want to insist on his own ordinariness, it does start to feel like false modesty after a while. His book is compulsively readable, flows very easily and covers the issue with deceptive thoroughness without ever feeling overly heavy. This feels like essential reading for the electronic age.
With the help of Google, people find it incredibly difficult to escape their digital history - even with the recent legislation around The Right To Be Forgotten, stories still linger. I really felt for the young woman who was publicly shamed for a photograph, barely left the house for a year and then when she finally found employment again, she lived in fear lest her past come out. As part of the book, Ronson signed her up pro bono with a reputation management company, who basically flooded the Internet with banal content in an attempt to drive the coverage about the photo down Google into the oblivion of the third page. There is such a sadness to this though; the great thing about the Internet is the opportunities for discussion and information exchange, but if we have to live in a world where the only safe things to post about are cats, recipe ideas and meaningless faux-inspirational quotes, we are being driven by fear into silence. That which is positive about the Internet will be lost.
I myself handle my Twitter account with extreme care - topics almost exclusively touch on this website or BBC's The Archers, but even in that instance I worried myself that someone might taken it the wrong way when I declared that Rob Titchener needed to die a grisly death (he is fictional and definitely deserves it). I remember once commenting that I thought that Lorraine Kelly had conducted her interview of Amanda Knox very poorly and then was horrified when the Anti-Knox brigade started sending hatred my way. My point had not hinged on Knox's guilt or otherwise, but rather that it was inappropriate for Kelly to speak in such an accusatory way to someone who had been cleared on all charges and that demanding to know why Knox was trying to sell a book about her experience seemed foolish when her family was known to have incurred serious financial hardship in attempting to defend her. Lorraine Kelly had been unprofessional - that was the beginning and end of what I had to say but suddenly Twitter turned hostile. I have never treated it the same way since.
Apparently innocent topics have the potential to turn unpleasant - I wouldn't even Tweet that I thought Richard III was guilty as I don't want the Philippa Langleys of this world to turn on me, I definitely don't Tweet about the news any more. I could sense Ronson's own unease throughout the book, as he cited his sources repeatedly, clearly concerned about similar experiences to Jonah Lehrer who was caught out with self-plagiarism and fabricating quotes. Interestingly, the bonus chapter in the paperback edition that I read revealed that Ronson was also the target of a mini-shaming campaign over a comparison he made between the rape threats and getting someone fired - this passage was in fact cut from the first draft of the book but someone unearthed it and got angry. The nightmare about being naked in the middle of school/work/any public place may be unlikely to take place but the one where you get pilloried on the Internet is frighteningly possible. I don't think that So You've Been Publicly Shamed made me any more afraid than I was before, but it definitely shone a greater light into the process and the motivations behind the people doing this. The problem is though that there can be no happy resolution since the people doing it is us.
From personal experience, I can say that the points raised also apply to reviews on Amazon.
Last year I wrote a review of Eric Clapton on Amazon that mentioned the following facts
a) Clapton made protracted and extremely racist speech on a public stage in the 1970s that he has never recanted or apologised for.
b) Clapton had played a recent London gig that was attended by members of the undemocratic North Korean ruling elite- who received VIP treatment from the promoter.
This resulted in personal abuse posted on Amazon against myself, my wife, my family and my surname. Foolishly I replied that Clapton’s racist rant was ironic given that he had made millions from surfing waves of black music. Subsequently I was accused of being; an ignorant liar, a deluded Tory, a fellating Communist , a lesbian who secretly wants to bed Mr Slowhand, a Bieber fan, a black racist, a pinko , a politically correct fun crusher and so on. One immature troll riffed repeatedly that in his locality, ‘Root’ is a euphemism for the male member - and subsequently got all of his adolescent work colleagues to gang up post so-called ‘reviews’ reminding me of this teenage regional colloquialism.
I posted a reply suggesting that all too often, music (and other) fans looking at reviews could not take criticism of their golden calf idols and were only looking for confirmation of their pre-existing tastes and beliefs- but this only intensified the cyber bullying from Mr Clapton’s legions of crusaders. Many of the Salem mob demanded and insisted that Amazon should remove my review because it was not the familiar track- by- track hagiography of the fretwork and pyrotechnics that they were seeking.
In the end, I deleted the review myself.
I was reminded of this when reading page 267 (paperback edition) when I saw the following brilliant quote from Adam Curtis about social media
“The tech utopians like the people in Wired present this as a new kind of democracy. It isn’t. It’s the opposite. It locks people off in the world they started with and prevents them from finding out anything different. Twitter passes lots of information around. But it tends to be the kind of information that people know that others in their particular network will like. So what you get is a kind of mutual grooming. One person sends on information that they know others will respond to in accepted ways. And then, in return those others will like the person who gave them that piece of information. So information becomes a currency through which you buy friends and become accepted into the system. That makes it very difficult for bits of information that challenge the accepted views to get in. They tend to get squeezed out. When somebody says something or does something that disturbs the agreed protocols of the system, the other parts react furiously and try to reject that destabilizing fragment and regain stability. And so that other people who have other ideas are marginalised in our lives’
Reading this passage, I felt guilty about succumbing to cyber bullying and censoring my own posting to secure a quiet life. The innate conservatism of social media is structurally reinforced on any electronic page reviewing a product. This is because the only people looking at the page are the mildly curious potential purchasers or the existing fan base looking for confirmation of their tastes and values.
Foolishly assuming the Clapton fans were the only ones prone to witch hunts, I subsequently posted a rather witty review that mentioned that in a legal case, a Radio One breakfast DJ was falsely accused of sexually assaulting a girl with special needs. In the trial, it was alleged that said DJ could only achieve tumescence via playing the popular music of a certain beat group at high volume on his luxury hi-fi system. A television programme was even broadcast about the alleged victim.
Imagine my surprise when I had to face the wrath of ICICLE WORKS fans. Faced with their claret vengeance, I had to delete the review. Although ‘Love is a Wonderful Colour’, fans of ‘the Works’ do not wish to be reminded of the colourful case of Blue Tulip Rose Read or (as with all fanatics) they cannot face anything that challenges their cannon of musical or cultural shibboleths.
To conclude; as with all social media, most Amazon reviews of cultural products are indeed nothing more than mutual grooming that secure clicks of approval. When you write reviews on Amazon, do not knock over any statues. Otherwise you will be pestered by an earnest stalker electronically informing you that; a) somewhere in the world, your surname is a euphemism for an item of genitalia, b) by the way, IMHO, your marital partner is a source of milk, LOL. And c) you are a pooh stripe and we know which primary school your kids go to.
As an experiment, try writing a critical review of a treasured music ‘legend’ or similar and wait for the bronze salty bile to head your way. Try a review of Queen that points to albums choc full of filler tracks and mentions Freddie’s dwarf abuse at the well-documented 80’s Ibiza parties. Or, suggest that The Who have not made a good record since the sixties and ask when Mr Pete Townsend is going to publish the academic book on paedophilia that he was caught ‘researching’. Alternatively, suggest that the very last Bowie album is an over-rated imitation of the latter work of Scott Walker as sung by a Swiss tax exile, or that H.I.M. Robert Nesta Marley recorded a few duff tracks (including ‘What’s New Pussycat’) and was not exactly kind to the women in his life. You may just get clicks indicating that you review is ‘not useful’. But I doubt it…
You too can be JUSTINE SACCO.
I would like to add that this book is rushed and rather bitty and lacks the coherence of his other work- but this is more than made up for by the debunking of Le Bon (not THAT one) and Zimbardo. But I’d hate to face the wrath of the Jon Ronson fans. So I won’t.
The problem with shaming is that it is an incredibly painful experience and it is so in built within humanity that the fear of shame governs a lot of our actions. There are quotes early on in the book that refer to the reduction of self-respect that occurs when one is publicly shamed. The loss of self-respect leads to a complete numbness and an inability to reveal one’s self to the world. It is argued within the book that a lot of negative behaviour by criminals is as a result of experiencing dehumanisations and humiliations earlier in their lives. The loss of self-respect is likened to the feeling of being abandoned by humanity, something I can attest to.
Public shaming in the modern age has the added effect of being able to brand someone permanently through the record of the internet. This doesn’t reflect the true nature of individuals, as people have the capacity to change and to learn and rise above past transgressions. With records, it feels like there is no way to atone for previous sins, they are indelibly stained as transgressors. People are happy to forget their own misdeeds and view transgressions as an affront to their very dignity, which could be as a result of having a lack of self-identity?
The topic of feedback loops is touched upon within the book. This is a type of confirmation bias whereby people are able to spot that a type of action which is then judged to be acceptable and then mimic that. This creates a type of accepted action and dissenting to that action can be simply be ignored or attacked. This creates an environment of stilted behaviour and also closed environments that simply reinforce thoughts and actions. This again further adds to the sense of shame and the knowledge that one hasn’t lived up to the collective bias of the group.
The conclusion of the book Ronson postulates that there might be two types of people in the world, humanists and ideologists. Humanists put humanity above ideals, and (careful) are able to have a better grasp of reality as it is by understanding mankind is a fallible beast. We are not statues that things are indelibly stuck to, with each landmark being forever defining us, but creatures with moods, habits, flaws, biases, strengths, and weaknesses that are not even chosen by us but thrust upon us by the universe. Being a humanist means putting the frailties of humanity beyond and preconceived notions that you have about propriety. It means being able to not judge people by a single transgression.
Ideologists are those that do not think, but simply take the rules of whichever society they happened to be born with as ordained by God and is simply the only good there is. The rules are there and those that adhere to them are good and those who don’t are bad. It raises people above humanity and degrades those below humanity. The issue with ideological thinking is that there is no room for dissent, opposition or simply not living up to the standard. This creates a voiceless subclass. Ronson recommends sticking up for those that are shamed, when perhaps they shouldn’t have been, in order to help foster prospective and let the humanists that exist out there that they are not alone.
This meant that I rushed out and bought his latest as soon as I could... and I 'm just a touch disappointed. Arguably this is simply due to the huge expectations from previous books. I think the problem is that the topic here - public shaming, primarily via social media - is less dramatic and more appealing to a relatively small audience. Because, like it or not, the Twittersphere may think it is the world, but in reality it's only a tiny part of it.
So, for instance, I had only vaguely heard of what's probably the biggest topic, the shaming of writer Jonah Lehrer, and I had never heard of two of the other big subjects, Justine Sacco and Lindsey Stone, both of whom were pilloried online for make a tasteless joke.
The good news is that, as usual with Ronson, the topics really made you think as well entertaining. After all, Lehrer lost his career essentially for very slight embroidery of the truth. (I found it amusing that he and Tipping Point author Malcolm Gladwell were set up as if they typified popular science writers, where I would consider them essentially New York journalists who write self-help books with a marginal overlap with scientific subjects - and who are paid in a different universe to popular science authors.) The Lehrer story did me wonder why, for instance, his slight misquotes of Bob Dylan were considered such an earth shattering thing when, for instance, Bill Bryson quite happily admits to making his travel non-fiction a little more interesting than reality, and films like The Imitation Game, 'based on true events' play fast and loose with historical facts, and don't get this kind of destructive attack. (Incidentally, I reviewed Lehrer's book, entirely unaware of the apparent media storm, and was a bit dismissive of it, in part because I find anything about Bob Dylan as boring as I find Dylan himself.)
Similarly, it's hard to understand why such a fuss was made about the two women making the bad jokes online when jokes in worse taste are seen by a far bigger audience daily on TV. Apart from anything else, the pile-on and slag off reaction seemed entirely in opposition to the free speech ethos that most social media enthusiasts espouse. And it one case, the opprobrium was entirely due to Twitter followers totally missing the existence of irony (nothing new, I admit). I enjoy using Twitter, but I've never come across the kind of Troll-like reaction. I'd heard of it, but assumed it was reserved for celebrities who should know better, but these were ordinary people, mangled by ridiculous over-reaction from those with too much time on their hands.
So Ronson does definitely bring out something very interesting - and also covers a range of other aspects from the arguably very popular misunderstanding of the nature of crowds to the semi-official existence of shaming in the justice system. However, it still felt a light subject for a book - almost like a good feature article instead. Even so, any Ronson fans like me will still find it well worthwhile, and it should be enforced reading for anyone inclined to pile in and abuse others on social media.









