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This "Sole" Was Damned To Hell From The Start
on March 12, 2015
First lesson when reading reviews from other people who have purchased products here on Amazon.com or any other website: Read the negative reviews first! Most 4-5 star reviews over shadow the minority that are negative. Had I done this I probably could have avoided a lot of headaches with this purchase.
I did what I thought was some thorough research on treadmills before finally deciding on purchasing the Sole F80 model. It had some "great" reviews from what I had read and seemed like a good solid machine for the price range I was willing to spend, as well as a great warranty. I also had a chance to try it out in a Dick's Sporting Goods store. It seemed pretty user friendly as well.
I originally received this item on 1-19-15. The box it came it was a bit banged up but the product inside seemed fine. The driver was able to get it in into my garage but not up the stairs, which I had informed the trucking company prior to them coming.
I had a friend of mine come over and help me un-box the items. Then we took it upon ourselves to carry the main deck up a few flights of stairs. The deck is very heavy and a bit awkward to carry. You need at least three people. We were able to get it into my living room. From there we carried the rest of the parts upstairs.
I then proceeded to put the treadmill together. The instructions are a bit hard to follow only because the diagrams included in the manual are not very big. I used my Samsung tablet to view instructional videos online in order to help me better understand how to put this thing together.
Another lesson learned is to really read the instructions and become familiar with all the parts that are included. I separated everything into a small box cover; screws, plastic covers, etc. I missed one step at the very beginning and had to disassemble everything to fix my mistake; a piece of the handle bar cover needed to be slid through the post on the right side before other steps! So what would have taken me about a half hour took almost two.
Then I was ready to give the machine a whirl! I followed the instructions on how to start it. And it started but stopped after eight seconds. I got an "LS1" error, or low speed error. So I referred to the manual to see if I could trouble shoot the problem.
After several attempts I had no luck and decided to call the Sole customer service number. I spoke with a customer service rep, who tried to guide me over the phone. I told me to check the speed sensor. Then he asked if certain lights were lit or not. After following his suggestions, he came to the conclusion that it could be a pinched cable/cables. He put in an order for three of them and said I would be contacted by the service company (Fitzpro LLC) that would be servicing the machine.
I decided to go back and read more reviews on the Sole F80. To my surprise and dismay, I read a lot of people complaining about the "LS1" error, that it was a nightmare to deal with and some just never had any success in getting this issue fixed.
Sole sent the cables regular mail, which took about a week to receive. Then it took about another week for a service tech to come out and try and fix the machine.
The tech came and tried to replace the cables. No luck. There is a green light on the control board that was still lit, which shouldn't be. So the tech concluded I needed a new motherboard and another part. I requested that these be expedited to me. It took about a week or so to get. Then another it took another week for the tech to come out again!
The second time the tech came, he tried replacing the old parts with the new. No luck. Still got the "LS1" error. The tech decided to have Sole order me a new control console. Took about a week to receive and another two weeks to set an appointment for them to come out and try to fix.
This past Sunday, a tech was supposed to come out but never did. There was a major communication breakdown between the person who scheduled the appointment and the tech. To say the least, I had already decided that if they could not fix the machine this past Sunday, that I was going to return it for a full refund.
With that said, I am expecting a trucking company to come to my house today and finally take this thing out of my house! All it's been doing is collecting dust and sticking out like a sore thumb in my living room.
At this point I am not even sure if I will attempt to purchase any other brand of treadmill. I was hoping to have been on a regular exercise schedule by now but my frustrations with this experience have really put a downer on things.
On the positive side I do have to commend Amazon.com for being very accommodating. I called them on day one when I was having issues, told them that I would try and give the machine a chance before returning it. They extended my return window an extra thirty days and even credited my account $180 plus tax for my troubles. Unfortunately it did not work out.
I hope my review and experience helps enlighten some of those considering making a purchase for the Sole F80 or any other machine!
UPDATE: Not sure what happened but the truck never came and no one ever called to let me know! Another communication breakdown!