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The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society's Toughest Problems Hardcover – September 17, 2013
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World hunger. Climate change. Crumbling infrastructure. It’s clear that in today’s era of fiscal constraints and political gridlock, we can no longer turn to government alone to tackle these and other towering social problems. What’s required is a new, more collaborative and productive economic system. The Solution Revolution brings hoperevealing just such a burgeoning new economy where players from across the spectrum of business, government, philanthropy, and social enterprise converge to solve big problems and create public value.
By erasing public-private sector boundaries, the solution economy is unlocking trillions of dollars in social benefit and commercial value. Where tough societal problems persist, new problem solvers are crowdfunding, ridesharing, app-developing, or impact-investing to design innovative new solutions for seemingly intractable problems. Providing low-cost health care, fighting poverty, creating renewable energy, and preventing obesity are just a few of the tough challenges that also represent tremendous opportunities for those at the vanguard of this movement. They create markets for social good and trade solutions instead of dollars to fill the gap between what government can provide and what citizens need.
So what drives the solution economy? Who are these new players and how are their roles changing? How can we grow the movement? And how can we participate?
Deloitte’s William D. Eggers and Paul Macmillan answer these questions and more, and they introduce us to the people and organizations driving the revolutionfrom edgy social enterprises growing at a clip of 15 percent a year, to megafoundations, to Fortune 500 companies delivering social good on the path to profit. Recyclebank, RelayRides, and LivingGoods are just a few of the innovative organizations you’ll read about in this book.
Government cannot handle alone the huge challenges facing our global societyand it shouldn’t. We need a different economic paradigm that can flexibly draw on resources, combine efforts, and create value, while improving the lives of citizens. The Solution Revolution shows the way.
- Print length304 pages
- LanguageEnglish
- PublisherHarvard Business Review Press
- Publication dateSeptember 17, 2013
- Dimensions6.1 x 1.1 x 9.3 inches
- ISBN-101422192199
- ISBN-13978-1422192191
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Eggers and Macmillan’s work succeeds as a guide to new opportunities to profit from socially impactful’ activities once thought unprofitable.” Financial Times
Another good read, The Solution Revolution explores how business, government, philanthropy and social enterprise are converging to solve big problems and create public value...the innovations Eggers and Macmillan outline, and the possibilities they imagine, are fascinating and tantalizing.” The Washington Post
The Solution Revolution is an excellent primer for anyone interested in joining the ranks of the social sector Very few authors and researchers have provided such a comprehensive view of the social sector ” Policy Perspectives (policy-perspectives.org)
This book looks at how business, government, and social enterprises are teaming up to solve society's toughest problems. It’s the best book out there on mobilising communities to solve wicked problems,” says Peter Williams from audit and consulting firm Deloitte.” Sydney Morning Herald, Summer Reading List, Tech Knowledge
a fascinating preview of our economic future, a system where choice, sustainability, and more adaptive ecosystems offer all of us the ability to collaborate towards better solutions.” USA Book News
a pick for social issues and business collections alike. Business collections will find this a specific, inspirational guide!” Midwest Book Review
For a book devoted to seemingly intractable problems, it has a very hopeful message.” BizEd magazine
A thought-provoking book on how changes have given rise to new issues and challenges and how important it is for society to think beyond self.” The Star
an energetic study” and saying, These stories along with substantive advice for individuals and governments alike present a persuasive argument that the future of global change rests squarely in the hands of ordinary citizens.” Publishers Weekly
worth reading because it is vital to comprehend how, to an astonishing extent, this convergence is already changing the world.” Vancouver Sun
If you’re looking for an optimistic read, The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems is a perfect choice This is high-energy, high-level thinking being put into on-the-ground practice to see what comes of it.” Associations Now (ASAE: American Society of Association Executives)
The Solution Revolution shows how entrepreneurs all over the world are stepping forward to innovate for the public good.” T+D magazine (American Society for Training & Development)
The Solution Revolution provides a useful and thought-provoking method map, examples, and inspiration for this journey.” Research-Technology Management
ADVANCE PRAISE for The Solution Revolution:
Walter Isaacson, President and CEO, Aspen Institute; author, Steve Jobs
Citizens and businesses are creating a solution economy’ that blends market forces and altruism to get good things done . . . Watch out. This book may inspire you to join the revolution!”
Peter H. Diamandis, Chairman and CEO, XPRIZE Foundation; Chairman, Singularity University; coauthor, Abundance: The Future Is Better Than You Think
Today the world’s biggest problems are the world’s biggest market opportunities. Want to become a billionaire? Solve a billion-person problem. The Solution Revolution shows you how.”
Jennifer Pahlka, Deputy US CTO; founder and Executive Director, Code for America
The Solution Revolution explores how the intersections of the sectors can unlock the potential we’ll need to face the realities of the twenty-first century.”
John Mackey, co-CEO and cofounder, Whole Foods Market; coauthor, Conscious Capitalism: Liberating the Heroic Spirit of Business
The Solution Revolution is a wise reminder that global problems shouldn’t be left to government alone to solve . . . Read this book and join today’s solution economy.’”
The Right Honourable Paul Martin, former Prime Minister of Canada
With a global population approaching nine billion and governments so indebted that their only answer is to beggar succeeding generations, the current path is clearly unsustainable. Eggers and Macmillan seek a better way.”
Geoff Mulgan, CEO, Nesta; author, The Locust and the Bee: Predators and Creators in Capitalism’s Future
Eggers and Macmillan vividly describe creative solutions that break the boundaries between the public and private sectors and civil society.”
Rachel Botsman, coauthor, What’s Mine Is Yours: The Rise of Collaborative Consumption
Read this book if you want to understand how the solution revolution’ will create a trillion-dollar market for social good by unlocking the value of underutilized resources in ways and on a scale never possible before.”
About the Author
Paul Macmillan is the Global Industry Leader for the Public Sector practice for Deloitte. He is a founder of the Institute of Public Administration of Canada (IPAC)Deloitte Public Sector Leadership Awards, and is also a member of the board of directors of Bridgepoint Active Healthcare in Toronto.
Product details
- Publisher : Harvard Business Review Press (September 17, 2013)
- Language : English
- Hardcover : 304 pages
- ISBN-10 : 1422192199
- ISBN-13 : 978-1422192191
- Item Weight : 1.2 pounds
- Dimensions : 6.1 x 1.1 x 9.3 inches
- Best Sellers Rank: #1,143,521 in Books (See Top 100 in Books)
- #1,117 in Business Ethics (Books)
- #1,854 in Strategic Business Planning
- #2,724 in Systems & Planning
- Customer Reviews:
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About the author

William D. Eggers is the Executive Director of Deloitte’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership. He also serves as a fellow at the National Academy of Public Administration, a governance futures council member at the World Economic Forum, an advisory board member at What Works Cities and chairs the Leadership Council for New America.
He is the author of numerous books including his newest Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems (Harvard Review Business Press (2023), Delivering on Digital (2016), The Solution Revolution (2013), named to ten best-book-of-the-year lists, The Washington Post best seller If We Can Put a Man on the Moon (2009), The Public Innovator’s Playbook (2009), and Governing by Network (2004), the winner of the Louis Brownlow book award, which recognizes outstanding contributions in the field of public administration. He coined the term Government 2.0 in a book by the same name. His books have won numerous other national best-book awards.
His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, The Guardian and the Washington Post. He can be reached at weggers@deloitte.com or on twitter @wdeggers.
HONORS
Eggers is the 1996 winner of the prestigious Roe Award for leadership and innovation in public policy research. He also received the 2002 APEX award for excellence in business journalism.
Eggers' book "Governing by Network" was the winner of the National Academy of Public Administration's 2005 Louis Brownlow Award for best book on public management. In addition, his book "Revolution at the Roots" won the 1996 Sir Anthony Fisher Award for the book "making the greatest contribution to the understanding of the free economy during the past two years."
He coined the terms "Government 2.0" and (with co-author Stephen Goldsmith) "Governing by Network" in his 2005 and 2006 books of the same names.
PUBLICATIONS
Eggers is the author of numerous books on government reform including:
* Bridgebuilders: How Government Can Transcend Boundaries to Solve Big Problems (Harvard Business Review Press, 2023)
* Delivering on Digital: The Innovators and Technologies Transforming Government (Deloitte University Press, 2016)
* The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society's Toughest Problems (Harvard Business Review Press, 2013)
* If We Can Put a Man on the Moon: Getting Big Things Done in Government (Harvard Business Review Press, 2009)
* The Public Innovator's Playbook: Nurturing Bold Ideas in Government (Deloitte Research 2009)
* States of Transition: Tackling Government's Toughest Policy and Management Challenges (Deloitte Research, 2006)
* Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock and Enhance Democracy (Rowman and Littlefield, 2005)
* Governing by Network: The New Shape of the Public Sector (Brookings, 2004)
* Revolution at the Roots: Making our Government Smaller, Better and Closer to Home (The Free Press, 1995)
Eggers' commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, The Washington Post, The Guardian, and The Chicago Tribune.
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"The Solution Revolution" is a fantastic book that introduces a new economic paradigm to solve society's problems. Deloitte's William D. Eggers and Paul Macmillan show readers how players from across boundaries (government, business and philanthropists) come together to address tough societal problems. This is an invaluable resource that illustrates the power of collaboration. This enlightening 306-page book includes the following seven chapters: 1. The Wavemakers, 2. Disruptive Technologies, 3. Business Models That Scale, 4. The Currencies, 5. Public-Value Exchanges, 6. The Ecosystems, and 7. Creating Your Own Solution Revolution.
Positives:
1. A well-researched, well-written book. It's inspirational and engaging.
2. Excellent and important topic. Collaboration that leads to the public good.
3. Excellent format that includes a great summary at the end of each chapter.
4. Countless business cases that clearly show the new economic paradigm in action.
5. Even handed, the authors were careful to appear politically neutral.
6. Clearly shows the need for this new paradigm, "Society is witnessing a step change in how it deals with its own problems--a shift from a government-dominated model to one in which government is just one player among many."
7. The central theme of the book up front. "This is a central idea behind the solution revolution: social impact becomes a form of currency with real value to millions--from foundations to governments to venture philanthropists to individual citizens."
8. The six principal features of the solution economy. "* Wavemakers, who solve problems * Disruptive technologies * Business models that scale * Impact currencies * Public-value exchanges * Solution ecosystems"
9. The players engaged in delivering societal solutions. "The Bill & Melinda Gates Foundation is the single most influential philanthropic organization in the world."
10. Great facts. "Today, private philanthropy to the developing world surpasses the monetary contributions of all governments combined."
11. Multirational multinationals, "Partnering with Kamen to expand access to clean water supports Coca-Cola's already far-reaching clean-water initiatives."
12. Well-defined useful terms. "Innovators that mix profit making and social missions fall into two broad categories. First are those whose societal mission is front and center, but for which the market is their instrument of change. These innovators are known as social enterprises."
13. The underrated purchasing power of the marginalized. "One previously marginalized population capturing significant interest is the world's 4 billion people at the `base of the pyramid.' This group collectively represents $5 trillion in purchasing power."
14. The power of "crowdsourcing".
15. Great examples throughout the book, "The Recyclebank model instead sidesteps punitive measures altogether in favor of an incentive-based solution. It was a classic case of carrot versus stick--except that Recyclebank bet on the carrot."
16. Great examples of business models that surpass current public service approaches. "Two Haitian social entrepreneurs, Jean-Ronel Noel and Alex Georges, for example, learned integrated circuit engineering from MIT's OpenCourseWare and subsequently used the knowledge to erect more than five hundred solar street lamps in Haiti's poorest communities."
17. How the solution economy is being reshaped by a new definition of currencies.
18. New platforms that match capital to societal needs. "After returning to Australia, Goldbloom taught himself to write code and launched Kaggle, kick-starting a global exchange of algorithms. Kaggle organizes competitions according to specific data problems, with the most accurate predictive model winning."
19. A great example on affordable housing.
20. A guide on how to change the world.
21. Links and great supporting material.
Negatives:
1. The book is so focused on providing positive information that it misses an opportunity to address a lot of the problems or special challenges (there is one example dealing with the special challenges facing entrepreneurs but they are few and far between).
2. No formal bibliography.
In summary, I really enjoyed this book. It provides valuable information on how collaboration between government, business and philanthropists lead to solving society's toughest problems. It's engaging, well written and illustrates clearly the value these movements have to the better public. I can provide unlimited praise, I highly recommend it!
Further recommendations: "Platform: Get Noticed ina Noisy World" by Michael Hyatt, " Collaborate or Perish!: Reaching Across Boundaries in a Networked World " by William Bratton and Zachary Tumin, " Outliers: The Story of Success " and " The Tipping Point: How Little Things Can Make a Big Difference " by Malcolm Gladwell, " Just Start: Take Action, Embrace Uncertainty, Create the Future " by Leonard A. Schlesinger, " The Hidden Agenda: A Proven Way to Win Business and Create a Following " by Kevin Allen, " The ONE Thing " by Gary Keller, " Switch: How to Change Things When Change Is Hard " by Chip and Dan Heath, " Get Lucky: How to Put Planned Serendipity to Work for You and Your Business " by Thor Muller and Lane Becker "inGenius" by Tina Seelig, "Work with Me" by Barbara Annis and John Gray, "Power: Why Some People Have It and Others Don't" by Jeffrey Pfeffer, " The Power of Habit: Why We Do What We Do in Life and Business " by Charles Duhigg, " Rebounders: How Winners Pivot from Setback to Success " by Rick Newman, and "Drive: The Surprising Truth About What Motivates Us" by Daniel H. Pink.
What the Solution Economy suggests is that we've reached something of a tipping point in this process. That has two important consequences. One is that the scale, speed and variety of the experiments are all growing as public and private entrepreneurs and social innovators are becoming more confident as they try new ideas and engage a creative cycle that quickly tests ideas to find the ones that work and which can scale.
The second consequence is that the public sector itself, as a key institution of policy and governance, is changing shape. Under the relentless pressure of wicked problems, reducing resources and big social, economic and technology changes the work and contours of the formal public sector are changing, sometimes dramatically. New cross boundary collaborations are fueling new solutions and, at the same time, creating new markets for innovation. How define 'public' problems (and opportunities), as well as the instincts and practices we draw on to deal with them, are all changing. In that sense, what is in and out of the public sector is changing and the lines between sectors and different types of player are blurring.
But perhaps the most important insight of the book is that the real significance of the solution economy is not that it is new and cool and clever or that it has become a distinct economy in its own right, but rather that its sole measure of performance is the results these new approaches achieve. In the solutions economy, what matters in the end is whether the new ideas and clever new approaches actually work. And if they don't, the instinct that drives the solutions economy follows the advice from Franklin Roosevelt, who reminded us that "it is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something."
This is an important, timely and at times provocative book about the way we will need increasingly to set about the big tasks of the rapidly changing world in which we find ourselves.
Top reviews from other countries
demain. En effet, entre l’ampleur des enjeux sociétaux et environnementaux d’une part et les ressources limitées des États d’autre part, il devient
utopique de se reposer sur la seule action publique. De plus, les évolutions sociétales et technologiques offrent une possibilité sans précédent de
mieux coordonner les actions pour une plus grande efficacité collective. Dans The Solution Revolution, William D. Eggers et Paul Macmillan posent les bases de cette nouvelle donne. Ils montrent qu’il est possible de faire converger les intérêts économiques et sociétaux, nombreux exemples à l’appui. Du développement du marché indien du savon par Unilever aux dernières applications smartphone impliquant les citoyens dans la gestion de leur quartier ou favorisant le co-voiturage, ils identifient les leviers sur lesquels s’appuyer pour améliorer son impact sociétal. Loin de discourir sur la philanthropie, les auteurs montrent comment des acteurs très pragmatiques concilient objectifs économiques, contraintes pratiques et volonté d’augmenter leur contribution positive aux enjeux de la société. Les parties II et III regorgent de conseils sur le recours
aux technologies collaboratives pour atteindre ses objectifs malgré des ressources limitées. Les parties IV et VI abordent notamment la façon de nouer les bons partenariats et de motiver chacun des acteurs.
Governos, Empresários e ONGs devem operar em sintonia para solucionar problemas, promovendo a melhoria dos negócios (até criando novos mercados), da sociedade e das pessoas.
The main argument: Prior to the 19th century, public goods and social goals such as sanitation, health, affordable housing, education, and environmental protection were largely left up to individuals to sort out for themselves. Beginning in the 19th century, though, more and more governments—particularly in the industrialized, democratized world—began taking these responsibilities on themselves. In the latter half of the 20th century, the promotion of public goods and social goals expanded as governments in the developed world intensified their efforts at home and began spreading their attention to the developing parts of the planet, and large non-profits and NGOs started cropping up to help with the issues both domestically and abroad.
Recently, we have seen a new trend develop, as in the past two decades businesses and corporations have themselves increasingly entered the fray. Now, this may seem odd, given that business is often seen as indifferent—if not downright hostile—to public goods and social goals. However, several developments have occurred in recent years that have flipped this logic on its head.
To begin with, many consumers have begun to demand that companies display real concern and commitment towards the issues that mean something to them—and have begun to shun companies that fail to show a sense of social responsibility. This trend has caused businesses to respond in several ways. First off, most companies now assess the social and environmental impact of their business practices, and have taken measures to ameliorate them under a Corporate Social Responsibility report (CSR). Even more impressively, corporate philanthropy has skyrocketed in recent years; and, what’s more, companies are increasingly moving beyond donating, and are instead using their peculiar expertise to help directly with social projects and development efforts.
Business involvement with public goods and social goals goes well beyond just brand-building, though. Indeed, it turns out that big profits are also at stake. To begin with, many companies have come to realize that there is a fortune to be made by entering non-traditional markets and catering to the unmet needs of the world’s poorest people—and in helping them bootstrap themselves out of poverty. For though the so-called ‘bottom of the pyramid’ may not have much, they do have some, and collectively they represent an enormous business opportunity. Indeed, the bottom of the pyramid has been estimated to represent a $5 trillion market.
Still other businesses in the social economy are organizing themselves from the beginning around a particular public problem (such as traffic congestion or waste control), and then cleverly designing a business model that helps solve the problem—all while turning a profit.
Aside from these self-starting enterprises, other companies have been lured into the social economy by governments or non-profits who are looking to exploit their expertise—or who are looking to capture the benefits of competitive organizations more broadly (specifically increased innovation and efficiency)—and who are willing to pay top dollar to do so.
These types of collaborations (between governments, non-profits and businesses [and other types of groups]) have actually become quite a theme in addressing public goods and social goals—and author William D. Eggers makes a special point of addressing it in his book. The beauty of the arrangement comes from the fact that each type of organization has access to a special class of information, expertise, and resources, which, when brought together, can help yield solutions that are particularly effective.
As you might expect, many of the developments spoken of here have been made possible by recent innovations—everything from social networking, to crowd-funding, to crowd-sourcing, to micro-financing, to prize and pay-for-success exchanges, to socially-responsible and impact investing etc.—and the author is sure to touch on all these as well.
On the bright side, it is certainly nice to see a book-length discussion about a very timely and important topic. On the not-so-bright-side, the reading experience of the book leaves much to be desired. The biggest issue here is with the examples. Many of the examples are touched on only briefly, and in passing—some of them receiving but a single sentence in a paragraph. It would have been much better to see fewer examples explored in greater detail. Still, there is much to be learned here, and the book is a valuable read. A full executive summary of the book is available at newbooksinbrief dot com; a podcast discussion of the book will be available shortly.








