Sony TV is great, but customer service is poor. I asked but was never told that my old Sony DVD player was not compatible with my new set. So several weeks of trying to get sound to accompany the excellent picture from the DVD, I contacted a technician who came to my home and examine both the set and DVD and will repair the set and buy a new Sony DVD player for me. More money, but I will have a TV and DVD player that are compatible and connected simply by a HDMI cable.
I don't usually buy service contracts for many things...but for this TV, $59.99 is a good way to have piece of mind. I bought the new Google TV and with all that goes on with this TV...its a smart buy!!!