Top positive review
382 people found this helpful
Great Blu-Ray, on demand video serious problem
on March 20, 2011
We have had excellent experiences with Sony video and audio products. Their devices cost a little more than their competitors but they are high quality, last a long time, and are easy to use. All of our electronics (except computers) are Sony. This blu-ray is no exception. Easy to setup, easy to use, some surprise features, quiet.
Well the problem is on demand video from netflix or amazon or any other service. It simply doesnt work... often. Its registered, and I verified it with Sony. Its connected to the internet with no problems and the browser works. Movies stream no problem on my PC. We have 6Mbs DSL so movies stream no problems on our PC. I even placed it in the DMZ to allow all ports to talk to it without restriction, no dice. Netflix has the unit registered and it is receiving data. It connected wired and wirelessly with neither working correctly with on demand video services.
We got 1 movie to work only. All the rest of the time it doesn't connect to the service or is only partially connected. The one time we were able to watch a movie it was flawless with no hiccups.
NOTE: If you want to watch blu-ray currently as of this posting you need 10mbs internet speed.
We are very very sad. We specifically bought this for Netflix and can't use it. This is why the unit gets 4 stars and not 5.
If anyone knows something we don't please let us know.
Well we found the problem. If you get an IP address for the unit from DHCP it will cause connection problems. Once we assigned the unit a static IP address (manual) with mask, default gateway, and both DNS (manual) the unit works flawlessly. DNS servers that worked: 18.104.22.168 and 22.214.171.124
---- 2 MONTHS LATER
For best speed and connectivity set the DNS to Google's DNS servers (126.96.36.199 and 188.8.131.52). Don't use your DSL/Cable Modem Router as DNS.
---- 18 MONTHS LATER Aug/2012
With the new updates for the Sony device we now rarely have a problem with movies not loading, in fact I cant remember the last time it didnt load. Occasionally a movie/show does hiccup on Netflix and stop. You just hit the "menu" button and restart it. Its probably a packet loss over the internet. We have cable modem so I am not sure if the same effect happens on DSL. Sony is constantly adding new channels to our list. We actually got rid of cable, $70 a month for basic cable, in favor of just Netflix, VUDU, and Amazon. Between those 3 you can get just about anything. Still love the product and no I dont work for Sony ;) Your welcome to all in which my post has helped.
*Angy's husband, Al.... in house tech support*