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on January 24, 2016
It's not playing the Blue-Ray disc movies, I have tried with several Redbox movie discs but always showing an error as 'Unable to Play this disc: Is this disc in a format playable by this unit?
on October 11, 2015
I am very disappointed with this Sony Blu-Ray Player with Wi-Fi. The Blu-Ray function is fine, but the Wi-Fi is a joke.
First, it was VERY hard for me to connect the machine to our home Wi-Fi. It took over an hour to figure out!! We have internet through AT&T and all of our other devices connect quickly and easily. This player took over an hour to connect and I had to go through some strange manual connection and put in a custom IP address for the machine to connect to the Wi-Fi.
Second, after it was supposedly "connected" to the Wi-Fi, the signal was only at 74% and the playback from Amazon Prime was fuzzy and had to continuously re-buffer. Now, I read other reviews that said their machines were too far from the router and once they moved it all was well. That was not the case for me. My router is in the next room, a mere 10 feet from the Blu-ray player. I can't move it any closer or it won't be able to reach the TV. My router is powerful enough to give us great internet access on the other side of the house, even on another level of our 2700 square foot house. It's not a problem with the router, it's a problem with this particular blu-ray player!
If you're going to make a Blu-ray Player have wi-fi capabilities then you should make it so the wi-fi actually works.
First, it was VERY hard for me to connect the machine to our home Wi-Fi. It took over an hour to figure out!! We have internet through AT&T and all of our other devices connect quickly and easily. This player took over an hour to connect and I had to go through some strange manual connection and put in a custom IP address for the machine to connect to the Wi-Fi.
Second, after it was supposedly "connected" to the Wi-Fi, the signal was only at 74% and the playback from Amazon Prime was fuzzy and had to continuously re-buffer. Now, I read other reviews that said their machines were too far from the router and once they moved it all was well. That was not the case for me. My router is in the next room, a mere 10 feet from the Blu-ray player. I can't move it any closer or it won't be able to reach the TV. My router is powerful enough to give us great internet access on the other side of the house, even on another level of our 2700 square foot house. It's not a problem with the router, it's a problem with this particular blu-ray player!
If you're going to make a Blu-ray Player have wi-fi capabilities then you should make it so the wi-fi actually works.
on July 21, 2015
I really, really love this little blu-ray player! The setup was pretty easy--it walks you through it in the instruction book but essentially you just login to your wifi on the tv and you're good to go. I had to let it update first, but that wasn't an issue. The player runs seamlessly and you only have to login to things like Hulu and Netflix once. I've been using it fairly regularly since I got it a week and a half ago and have had no real issues so far. Remote comes with batteries. I also bought it as a bundle with an HDMI cable. I was concerned about compatability issues with non-Sony products but there haven't been any. The only "bad" thing would be that a few times I've had to try twice to connect to the internet. I definitely recommend this one! (I got mine on sale though so I'd wait for a price markdown.)
on February 15, 2016
I am giving only 4 stars because this player does have some flaws... and I had to exchange for another one.
We rec'd our 1st player and eagerly set it up right away. It worked so nice! I loved not having to turn on a computer and go through all the steps to bring up amazon to watch shows and/or listen to music. The first day was great... the second not perfect.
After playing music (Pandora) for about 45 min it froze. I tried several things but nothing would play, finally I unplugged it, waiting 20 sec then plugged in again. It came up and played the rest of the day with out any issues. The next day turned out like the second one, I had to unplug, wait, replug and then went through the day. The fourth turned out like the second and third... have to unplug. Well after a week of that I decided that it wasn't a benefit anymore to have.
I chatted with a Sony associate and he had me reset the box back to factory default (after making sure my updates were done... they were.) It started playing again but the next morning the same issue came back. So I called.
I know businesses have lots of people all over taking their calls to trouble shoot but really an American caller should be able to get a person that speaks clear English so they understand them. Language issues set aside she wasn't any help. She would repeatedly ask me to hold and come back with suggestions that we had already tried. After she exhausted her "guide" (I assume she was reading from) she stated that we would have to return for refund that their product wasn't compatible with our Samsung tv. Really? It's odd that all of our other equipment... sound system, VHS, other DVD, worked fine and were all Sony products.
I contacted Amazon, and they shipped me a replacement player (Thank you Amazon!) We switched them out and for two days did great... then an issue. Thankfully a friend of ours had the same box and same issues... they took theirs out of the cabinet and had it setting on top (good air flow) and not as many problems.
I investigated the player... they have maybe 1/16" 'feet' on the bottom, and guess where the air flow vent is... on the bottom!
I took some left over bumpers that we had from our cabinets (little plastic half circles to prevent door slamming) and put 4 new feet on it, they set up about 1/4" and guess what no more problems!
I now love my player, it works as it should, it's still in my cabinet out of the way.
Now I will add that it's not the fastest to connect to internet, we even used ethernet cable to see if it would help but it still connects slow. Given that small issue it is a great BlueRay for the price, I will also add that as much as I love Amazon, Walmart has put them at a much lower price, probably because they are 2015 models.
So if you have issues don't assume it is junk, it maybe a common problem of over heating... I still think our first box was flawed beyond that but the second has been playing fine.
**Amended... I take back saying it may not be junk... it may very well be. It has issues... more than I am willing to continue with. I am returning for refund this time and moving on to another choice. We were working good for two weeks with the 'fix' mentioned above, then after posting my review it started to have problems again (Murphy's law?) At first it was intermittent then after about a week it was daily, this last week it's been more than once a day I had to reboot (unplug from power, wait, then try again). It still could be heat issues as we get a lot of solar gain and it's been warming up outside, the whole house gets toasty during the day. But it's enough already! It's not a convenience if you have to drop what you're doing to reboot the box multiple times. So goodbye to this one and I am on the hunt for a better one. This may be a cheaper model but it's the law of 'you get what you pay for' I'll pay more for one I don't have to babysit.
We rec'd our 1st player and eagerly set it up right away. It worked so nice! I loved not having to turn on a computer and go through all the steps to bring up amazon to watch shows and/or listen to music. The first day was great... the second not perfect.
After playing music (Pandora) for about 45 min it froze. I tried several things but nothing would play, finally I unplugged it, waiting 20 sec then plugged in again. It came up and played the rest of the day with out any issues. The next day turned out like the second one, I had to unplug, wait, replug and then went through the day. The fourth turned out like the second and third... have to unplug. Well after a week of that I decided that it wasn't a benefit anymore to have.
I chatted with a Sony associate and he had me reset the box back to factory default (after making sure my updates were done... they were.) It started playing again but the next morning the same issue came back. So I called.
I know businesses have lots of people all over taking their calls to trouble shoot but really an American caller should be able to get a person that speaks clear English so they understand them. Language issues set aside she wasn't any help. She would repeatedly ask me to hold and come back with suggestions that we had already tried. After she exhausted her "guide" (I assume she was reading from) she stated that we would have to return for refund that their product wasn't compatible with our Samsung tv. Really? It's odd that all of our other equipment... sound system, VHS, other DVD, worked fine and were all Sony products.
I contacted Amazon, and they shipped me a replacement player (Thank you Amazon!) We switched them out and for two days did great... then an issue. Thankfully a friend of ours had the same box and same issues... they took theirs out of the cabinet and had it setting on top (good air flow) and not as many problems.
I investigated the player... they have maybe 1/16" 'feet' on the bottom, and guess where the air flow vent is... on the bottom!
I took some left over bumpers that we had from our cabinets (little plastic half circles to prevent door slamming) and put 4 new feet on it, they set up about 1/4" and guess what no more problems!
I now love my player, it works as it should, it's still in my cabinet out of the way.
Now I will add that it's not the fastest to connect to internet, we even used ethernet cable to see if it would help but it still connects slow. Given that small issue it is a great BlueRay for the price, I will also add that as much as I love Amazon, Walmart has put them at a much lower price, probably because they are 2015 models.
So if you have issues don't assume it is junk, it maybe a common problem of over heating... I still think our first box was flawed beyond that but the second has been playing fine.
**Amended... I take back saying it may not be junk... it may very well be. It has issues... more than I am willing to continue with. I am returning for refund this time and moving on to another choice. We were working good for two weeks with the 'fix' mentioned above, then after posting my review it started to have problems again (Murphy's law?) At first it was intermittent then after about a week it was daily, this last week it's been more than once a day I had to reboot (unplug from power, wait, then try again). It still could be heat issues as we get a lot of solar gain and it's been warming up outside, the whole house gets toasty during the day. But it's enough already! It's not a convenience if you have to drop what you're doing to reboot the box multiple times. So goodbye to this one and I am on the hunt for a better one. This may be a cheaper model but it's the law of 'you get what you pay for' I'll pay more for one I don't have to babysit.
on May 12, 2017
Could not connect to WIFI or launch apps after 2 months of use. Sony tech support wasn't helpful.
I bought 2/282017, today is 5/12/2017, wish I could return it. But that is no longer an option on the Amazon page.
Still looking for a Blu-Ray/WIFI player. This ones going in the trash.
UPDATE: I had a NETGEAR EX3700 Range Extender laying around, so I connected the extender to the WIFI network, then connected that to the Sony Blu-Ray player with an ethernet cable. It works, so maybe the WIFI on this player is just poor... Either way I would not buy it. I'll probably keep it for now since I like the location of the Range Extender.
UPDATE 06/24/2017
Got a Roku after figuring out other devices connected just fine. This Sony device is just plain horrible. Now I am using the Roku for streaming and this Sony device for DVDS Blu-ray s.
I bought 2/282017, today is 5/12/2017, wish I could return it. But that is no longer an option on the Amazon page.
Still looking for a Blu-Ray/WIFI player. This ones going in the trash.
UPDATE: I had a NETGEAR EX3700 Range Extender laying around, so I connected the extender to the WIFI network, then connected that to the Sony Blu-Ray player with an ethernet cable. It works, so maybe the WIFI on this player is just poor... Either way I would not buy it. I'll probably keep it for now since I like the location of the Range Extender.
UPDATE 06/24/2017
Got a Roku after figuring out other devices connected just fine. This Sony device is just plain horrible. Now I am using the Roku for streaming and this Sony device for DVDS Blu-ray s.
on June 24, 2015
I purchased this Blu-Ray player to replace my aging Samsung player that would never actually play a movie all the way through without crashing. This low-price Sony player is listed as one of Amazon's best selling products. I can understand why. It worked straight out of the box with no problems. It played discs that crashed with Samsung with no problem. It comes with a bunch of apps, that while I probably won't use them, since I stick Apple TVs on everything, it was nice to see that the player had the ability to run the extra software. Upon first power-up, the Sony located a software update and downloaded it. After that, I watched "Black Hawk Down" and "Master and Commander" with no problems. This motivated me finish wiring my 7.1 sound system that I hadn't messed with since I moved 2 years ago. It was refreshing to just sit back and watch a movie without the frustration of the player locking up 1/2 way through and having to unplug it to get it back. I paid $88 for and got a great Blu-ray picture, so I couldn't be happier with the product.
On thing to mention is that this thing is small. Much smaller than the picture would leave you to think. I was a bit leery on removing it from the box, since it was 1/2 the size of the player it was replacing. But, no problems there.
On thing to mention is that this thing is small. Much smaller than the picture would leave you to think. I was a bit leery on removing it from the box, since it was 1/2 the size of the player it was replacing. But, no problems there.
on April 9, 2017
Kind of a piece of junk.....i mean it does everthong it says it will; just does it really bad. It doesnt puck up remote ir single well...so u have to press the button ypy eant several times. The mouse can only be used in the web browser app. It takes a long time to respond to comands...like open netflix or hulu or dvd...seems like a lack of RAM or slow cpu...just seems "underpowered". The worst part is the operating sytem, is "clunky" and not intuitive...its like using windows 3.1, lol
Also, apps are only partially cutomizable; the licinzed apps that samsung has recived a fee to hsve on the devoice are not removable or movable...so you have to go through several unnecessary prompts use the app ypu want (while using the slow clunky OS).
Also, apps are only partially cutomizable; the licinzed apps that samsung has recived a fee to hsve on the devoice are not removable or movable...so you have to go through several unnecessary prompts use the app ypu want (while using the slow clunky OS).
on March 3, 2016
I don't think I've ever written a one-star review for anything. So here it comes. This unit stopped working after just 1.5 mos. of use. Amazon won't take it back because it's over a month, and additional warranty from SquareTrade is a joke because they simply refer me to Sony's CS number. Well, and the CS is terrible as they put you on hold forever and bounce you from one (overseas) department to another. Sony, once a reputable company making solid product, has disintegrated into this sprawling unwieldy conglomerate which builds crappy stuff in 3rd world countries and won't stand behind it either. Oh, and what broke wasn't software/firmware. It was power connection. It's so flimsy that the power simply shuts off and sometimes (after a little wiggling around) comes back on. I could just solder it better, but it's a hassle and time sink.
Needless to say, I'm still trying to return or exchange it. But this will most likely be the last time I buy anything built by Sony. Too bad.
UPD (Apr. 2016) After many tries (some reflected in this post's comments) I was able to get a replacement. The new Blu-Ray player seems to work just fine. I must say, the whole experience left me with mixed feelings. I shouldn't have taken that long to replace or repair a defective product after just 1.5 mos. of use. In particular, CS with that snazzy website that doesn't do anything but provide phone numbers (and then you're put on hold ad infinitum) needs to be modified by Sony to ensure repeat business.
Needless to say, I'm still trying to return or exchange it. But this will most likely be the last time I buy anything built by Sony. Too bad.
UPD (Apr. 2016) After many tries (some reflected in this post's comments) I was able to get a replacement. The new Blu-Ray player seems to work just fine. I must say, the whole experience left me with mixed feelings. I shouldn't have taken that long to replace or repair a defective product after just 1.5 mos. of use. In particular, CS with that snazzy website that doesn't do anything but provide phone numbers (and then you're put on hold ad infinitum) needs to be modified by Sony to ensure repeat business.
on October 16, 2015
Really love this DVD/Blu-ray player! I already had one, however, it didn't have the built in Wi-Fi, which was a problem because I live in an apartment and the internet router is in the upstairs apartment. If you have Netflix, Hulu, Amazon Prime, etc. and want to be able to watch it without connecting your computer to your television, this is definitely the thing to purchase. I watch Netflix A LOT and I haven't had any issues with the player. I actually have 2 now. 1 for the living room and 1 in my moms room. My mom has had hers for over a year now and absolutely loves it because she doesn't have any cable in her room. There are also other "apps" that you can go into the store and download, things like pandora and I believe you can even download a facebook app, but I'm not 100% sure on that. Some of the other Blu-ray players with built in Wi-Fi cost a great deal more than this one. When I originally got the first one, I was a little skeptical because it was so much cheaper than other brands. Made me nervous because sometimes cheaper electronics mean they aren't as durable and won't last as long. Again, my mom has had hers for over a year now and not any problems at all. I highly recommend this for people who want to be able to access Netflix, Hulu, etc. with ease.
10/17/15 **Update** I just wanted to add a small update on some of the apps that are featured through the Blu-ray player in case it makes a difference what is provided. On the apps already installed you have Playstation Video, Playstation Now, Amazon Prime, Netflix, Vudu, Hulu, MLB.TV, Pandora, Youtube, Crackle, Sirius XM and NHL Gamecenter. There are also a TON of other apps you can download onto the device. I won't list all because it would take me quite a while but I will list some of the most popular ones: Facebook, Flixster, Green.tv, blinkx, Hit Fix, COPS, Shoptv, icomedy, ieducation, Fit You, craft smart, tech smart, health smart, and many many more. This device is WELL worth the money!!!
10/17/15 **Update** I just wanted to add a small update on some of the apps that are featured through the Blu-ray player in case it makes a difference what is provided. On the apps already installed you have Playstation Video, Playstation Now, Amazon Prime, Netflix, Vudu, Hulu, MLB.TV, Pandora, Youtube, Crackle, Sirius XM and NHL Gamecenter. There are also a TON of other apps you can download onto the device. I won't list all because it would take me quite a while but I will list some of the most popular ones: Facebook, Flixster, Green.tv, blinkx, Hit Fix, COPS, Shoptv, icomedy, ieducation, Fit You, craft smart, tech smart, health smart, and many many more. This device is WELL worth the money!!!
